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Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Willingness to work onsite four days per week in New York, NY, or Pittsburgh, PA
Added 1 min ago
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Advanced Electrical Engineer
Honeywell
Northford, CT
- $108,000 to $134,000 USD / year
YOU MUST HAVE
Added 1 min ago
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Associate Manufacturing Engineer - Cell
Anthro
Alameda, CA
- $88,000 to $110,000 USD / year
Collaborate with operations, equipment, R&D, and quality teams to define, implement, and validate process changes
Added 1 min ago
Senior Data Engineer
Vatica Health
Remote, United States
Vatica Health and Cozeva bring together clinical expertise and technology to support risk adjustment, quality, and value-based care. Our teams help providers and health plans use clinical…
Added 1 min ago
Validation Engineer II
PSC Biotech
York, PA
…injectables. BioTechnique utilizes our team’s expertise to create a process design for our clients’ products that best suits their…
Added 3 mins ago
Senior Packaging Engineer
Zoetis LLC
United States
All applicants must possess or obtain authorization to work in the US for Zoetis
Added 4 mins ago
Sr. Systems Engineer I
Proconex
Royersford, PA
…in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers - in…
Added 4 mins ago
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Intern - Site Reliability Engineer
Optimum
Bethpage, NY
- $25 USD / hour
Test and implement new features and releases to improve the quality of experience of the customer.
Added 4 mins ago
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Intern - Associate Mobile Engineer
Optimum
Bethpage, NY
- $25 USD / hour
Under general supervision, the Associate Mobile Engineer supports operations and projects for the core platforms of the Optimum Mobile service on the Mobile Core team. This role engages…
Added 4 mins ago
PIT Operator-DOL - Night Shift - Mon-Fri 03:30PM - 12:00AM
GXO Logistics
Oklahoma City, OK
Night Shift - Mon-Fri 03:30PM - 12:00AM
Added 4 mins ago
Operations Manager - 1st Shift
GXO Logistics
Lenoir, NC
Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
Added 4 mins ago
OEM Technical Engineer
Salzgitter Konzern
Waukesha, WI
…employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of…
Added 4 mins ago
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Construction Materials Department Manager
ECS Ltd
Roanoke, VA
- $90,000 to $120,000 USD / year
Ensures quality, consistency, and technical excellence across all department projects
Added 5 mins ago
Principal Engineer Supplier Quality
CORP-Corporate Office
United States
Northrop Grumman Mission Systems sector is seeking a Principal Supplier Quality Engineer to join our AMC team at the Baltimore location.
Added 5 mins ago
Manufacturing Engineer - Level 3 or Level 4
SP - AOA/Xinetics
United States
Northrop Grumman’s Space Sector is seeking a Manufacturing Engineer – Level 3 or Level 4 to join our team in Devens, MA. This position is 100% onsite and cannot accommodate telecommute work.
Added 5 mins ago
Principal Electrical Engineer 3 – Electrical Ground Support Equipment (EGSE)
SP - Launch Vehicles
United States
Northrop Grumman Space Systems is currently seeking an experienced Principal Electrical Engineer to join our electrical ground support equipment group in our Chandler, AZ facility. Our…
Added 5 mins ago
Principal / Senior Principal Systems Engineer
CORP-Corporate Office
United States
…seeking a highly skilled Principal or Senior Principal Systems Engineer to join our team in Woodland Hills, CA. The ideal candidate will have a strong background in systems engineering…
Added 5 mins ago
Sr. Principal Electrical Engineer 4 – Electrical Ground Support Equipment (EGSE)
SP - Launch Vehicles
United States
Northrop Grumman Space Systems is currently seeking an experienced Principal Electrical Engineer to join our electrical ground support equipment group in our Chandler, AZ facility. Our…
Added 5 mins ago
Principal / Senior Principal Systems Engineer
CORP-Corporate Office
United States
…Systems (NGMS) is seeking a Principal or Senior Principal Systems Engineer to join our team based in Woodland Hills, CA. The ideal candidate will have a strong background in…
Added 5 mins ago
Staff Mechanical Design Engineer
CORP-Corporate Office
United States
Acting as manufacturing liaison during build process of your project to ensure overall quality, delivery, and cost objectives are achieved
Added 5 mins ago
Manager Electronics Engineering 3
CORP-Corporate Office
United States
…people leadership, workforce planning, functional strategy, process ownership, and budget management - with deep hardware / electrical engineering…
Added 6 mins ago
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Thin Film Manufacturing Engineer (47003)
HEADWAY TECHNOLOGIES INC
Milipitas, CA
- $120,819 to $177,675 USD / year
Under the direction of the Sr. Manager of Thin Film Manufacturing Engineering , the Thin Film Manufacturing Engineer is responsible for the monitoring, sustaining, and supporting day-to-day…
Added 7 mins ago
Battery Mechanical Engineer
Anduril Industries
Costa Mesa, CA
As a Battery Mechanical Engineer, you will conduct the mechanical design, thermal management, and structural analysis of high-voltage and low-voltage battery packs and energy storage…
Added 7 mins ago
Senior Service Desk Analyst 6598979
Accenture Flex LLC Company
Chicago, IL
The Level 2 Service Desk Engineer provides advanced technical support for incidents and service requests that cannot be resolved at Level 1. The role performs deeper diagnosis, executes…
Added 7 mins ago
Data Engineer
Palmer College of Chiropractic
Davenport, IA
The Data Engineer's role is to plan, build, and manage data pipelines, systems, and applications that help the college achieve its data-driven objectives and targets. The Data Engineer…

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale. About the Team AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale. Types of problems you’ll get to work on You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform - autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Your core focus areas:

Agentic architecture. Design and ship multi-agent systems - orchestration, tool use, planning loops, memory, and failure recovery - that operate reliably in production, not in notebooks.
Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer - CMDB, Workflow Data Fabric, and Knowledge Graph - to make decisions with context no frontier model has on its own.
Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval - RAG pipelines, hybrid search, re-ranking, and evaluation - as a critical dependency of agentic quality.
Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases.
Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.

Qualifications

To be successful in this role you have:

To be successful in this role you have:
5+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
Production-grade Python. Systems language (Go, Java, or C++) is a plus.
Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and model evaluation in production settings.
Familiarity with RAG and retrieval patterns in production - vector stores, hybrid search, and retrieval evaluation metrics.
Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.
Nice to Have
Deeper specialization in search and retrieval at scale or MLOps/model observability.
Published work or open-source contributions in agentic systems or retrieval.
Exposure to LLM fine-tuning or inference optimization in production.

Why join us

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise - Sense, Decide, Act, Govern. What's shipping as we speak: AI Specialists autonomously resolving cases across IT, CRM, HR, and Security. Action Fabric opening our full system of action to any external agent via MCP - Anthropic's Claude Cowork is the first design partner. Project Arc with NVIDIA bringing governed autonomous desktop agents into production. Build Agent live inside Cursor, Claude Code, and GitHub Copilot. AI Control Tower with kill-switch capabilities and cross-vendor agent governance. These are production systems at Fortune 500 scale, not roadmap slides. You'd work across three problem spaces at the frontier of what we do: Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph - context no frontier lab can replicate, Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today, Super Intelligence Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise - nobody else has this layer. You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States