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Senior Service Desk Analyst 6598979
Accenture Flex LLC Company
Chicago, IL
The Level 2 Service Desk Engineer provides advanced technical support for incidents and service requests that cannot be resolved at Level 1. The role performs deeper diagnosis, executes…
Added 1 min ago
Software Engineer III - Python, Databricks and AWS
JPMC page
Plano, TX
As a Software Engineer at JPMorgan Chase within Corporate Technology - Global Finance Technology, you serve as a seasoned member of an agile team that works to enhance, build, and deliver…
Added 3 mins ago
Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco
San Francisco, CA
Troubleshoot complex issues related to case routing, HR services, configurable workspaces, platform analytics, scope-to-scope security, and role-based access controls.
Added 3 mins ago
Aluminum Casting Technical Expert/Engineer
Kaiser Aluminum
Spokane, WA
The Casting Technical Expert/Engineer is the Trentwood site lead for aluminum casting metallurgy, process technology, and defect prevention. The role establishes technical direction,…
Added 4 mins ago
Senior Research Engineer (Electrical / Power Systems) - 1721
SARA Inc
Colorado Springs, CO
…exceptionally talented, motivated, and creative Senior Research Engineer to support rapid Research & Development (R&D) and power systems research activities out of our facility in Colorado…
Added 4 mins ago
Power Electronics Engineer - 1720
SARA Inc
Colorado Springs, CO
…remarkably talented, motivated, and imaginative Power Electronics Engineer to support research and development activities and transition innovative technologies to the DoD, DoE, and their…
Added 4 mins ago
Regional Manufacturing Engineer
Clarios, LLC
United States
Supports Process Engineers for updating PFMEA (Controls / Communication related)
Added 4 mins ago
Sr. Manufacturing Engineer - (Body - Upperbody)
Rivian
Normal, IL
…safe, high-quality vehicles at scale. As a Senior Manufacturing Engineer, you will support body manufacturing programs by owning and driving projects across process design, equipment…
Added 4 mins ago
Associate Principal Scientist/Engineer, Medical Device and Combination Products, Analytical
Merck
West Point, PA
The CPDA is seeking an Associate Principal Scientist/Engineer who, as an individual contributor, can act as an MDCP analytical lead for one or more exciting projects. A key aspect of the…
Added 5 mins ago
Supplier Quality Engineer
Kidde-Fenwal LLC
Ashland, MA
…Through Kidde Fire Systems, Kidde Fire Protection, and Fenwal Controls, we design and manufacture fire suppression, detection, and safety solutions used across a variety of commercial and…
Added 6 mins ago
Sr Supplier Process Engineer – Future Forward
Intuitive
Sunnyvale, CA
Lead Supplier Engineer on a design project. Responsible to influence the design architecture, component specifications, and component manufacturing process based on supplier capabilities.…
Added 6 mins ago
Maintenance Mechanic Supervisor - 3rd Shift
Alpha Baking Company
Manitowoc, WI
Isolate repetitive line problems and collaborate with line leaders, Managers, and Chief Engineer for solutions.
Added 7 mins ago
AP
Data Engineer
Aberdeen Proving Ground Federal Credit Union
Edgewood, MD
- $91,600 to $155,600 USD / year
The Data Engineer is responsible for designing, building, and maintaining the data architecture, pipelines, and integration frameworks which enable reliable, secure, and timely access to…
Added 7 mins ago
NX Engineer
Castelion Corporation
Torrance, CA · Torance, CA
Candidates without an active clearance must have the ability to obtain and maintain a U.S
Added 8 mins ago
Thixomolding Process Engineer Intern- Summer 2027
Shape Corporation
Tanner, AL
…Engineering intern with focused exposure to the thixomolding process, supporting product and process development, analysis, testing, validation, and launch activities. The student will work…
Added 8 mins ago
Manufacturing Engineer Intern- Summer 2027
Shape Corporation
Tanner, AL
…manufacturing challenges while building practical experience in process engineering, problem-solving, and continuous…
Added 9 mins ago
Manufacturing Engineer- Test and IPV
North Little Rock, AR
Caterpillar is seeking a Manufacturing Engineer – Test & IPV in North Little Rock, AR. In this role, you will support and advance Prime Product Test and In-Process Validation (IPV) systems,…
Added 9 mins ago
Machinist lll - 3rd Shift
WOI Warsaw Orthopedic, Inc
Warsaw, IN
Must Have: Minimum Requirements
Added 10 mins ago
FE
Staff Validation Engineer, Electrical Systems
Form Energy, Inc
Berkeley, CA
- $147,959 to $184,966 USD / year
Form Energy is hiring a Staff Validation Engineer, Electrical Systems to join our Electrical & Software Test organization. In this role you will be the technical lead for system-level…
Added 10 mins ago
Lead Infrastructure Engineer, Linux
Wells Fargo Bank, N. A.
IRVING, TX · CHARLOTTE, NC
The Lead Infrastructure Engineer for Linux OS Engineering provides technical leadership for enterprise Linux platform engineering, OS image lifecycle, automation, compliance, and…
Added 11 mins ago
Staff Machine Learning Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 11 mins ago
Controls Engineer-3rd Shift
Red Gold, Inc.
Geneva, IN
Must have excellent written and verbal communication skills
Added 13 mins ago
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Associate Director, Content Workflow Strategy & Delivery
(FCRS = US014) Novartis Pharmaceuticals Corporation
Remote, United States
- $145,600 to $270,400 USD / year
Design and execute end-to-end operations: Process engineer, deploy, and continuously improve integrated content supply chain process & frameworks that are structured, user-centric, and…
Added 13 mins ago
Project Field Engineer- Civil
Lemartec
Palmetto, GA
Must have a Bachelor of Science degree in an engineering discipline from an accredited university
Added 14 mins ago
HH
Senior Manufacturing Engineer
Helios Hydraulics America
Buffalo Grove, IL
- $110,000 to $140,000 USD / year
…method to manufacture precision components. The Manufacturing Engineer will evaluate and improve manufacturing routings, tooling and workholding strategies, machining methods, CNC programs,…

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale. About the Team AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale. Types of problems you’ll get to work on You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform - autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Your core focus areas:

Agentic architecture. Design and ship multi-agent systems - orchestration, tool use, planning loops, memory, and failure recovery - that operate reliably in production, not in notebooks.
Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer - CMDB, Workflow Data Fabric, and Knowledge Graph - to make decisions with context no frontier model has on its own.
Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval - RAG pipelines, hybrid search, re-ranking, and evaluation - as a critical dependency of agentic quality.
Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases.
Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.

Qualifications

To be successful in this role you have:

To be successful in this role you have:
5+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
Production-grade Python. Systems language (Go, Java, or C++) is a plus.
Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and model evaluation in production settings.
Familiarity with RAG and retrieval patterns in production - vector stores, hybrid search, and retrieval evaluation metrics.
Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.
Nice to Have
Deeper specialization in search and retrieval at scale or MLOps/model observability.
Published work or open-source contributions in agentic systems or retrieval.
Exposure to LLM fine-tuning or inference optimization in production.

Why join us

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise - Sense, Decide, Act, Govern. What's shipping as we speak: AI Specialists autonomously resolving cases across IT, CRM, HR, and Security. Action Fabric opening our full system of action to any external agent via MCP - Anthropic's Claude Cowork is the first design partner. Project Arc with NVIDIA bringing governed autonomous desktop agents into production. Build Agent live inside Cursor, Claude Code, and GitHub Copilot. AI Control Tower with kill-switch capabilities and cross-vendor agent governance. These are production systems at Fortune 500 scale, not roadmap slides. You'd work across three problem spaces at the frontier of what we do: Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph - context no frontier lab can replicate, Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today, Super Intelligence Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise - nobody else has this layer. You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States