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Senior Scientist II- Hepatocyte and Liver Tissue Engineering
Harvard University
Boston, MA
Drives translation of key findings to actionable translation approaches and IP strategy in concert with Office of Technology Development
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Director, Technical Program Management
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
San Francisco, CA
…driving the operational engine behind our highest-priority technology investments. You will lead an organization of 8-10 high-performing Technical Program Managers responsible for…
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Senior Account Manager
SPECTRIO LLC
Remote, United States
…ease of use on Capterra and G2, earning multiple awards for technology and creative…
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Business Continuity Manager - CA, NV, CO AZ, TX, UT
UT · NV · CA · AZ · TX · CO
- $110,000 to $135,000 USD / year
This role partners closely with business leaders, technology teams, risk management, and other stakeholders to implement resilience strategies, improve preparedness, and support regulatory…
Added 2 mins ago
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Service Delivery Manager
Randstad USA
Remote, United States
- $91 to $95 USD / hour
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Added 3 mins ago
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K–12 Enrichment Instructor (Independent Contractor)
Concorde Education
Santa Maria, CA
- $50 to $100 USD / hour
…coaching, professional practice, tutoring, mentoring, youth development, or specialized instruction may qualify you for…
Added 3 mins ago
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Senior AI Engineer
Procter & Gamble
CINCINNATI, OH
- $132,200 to $165,300 USD / year
5+ years of proven experience in Python & SQL, data modelling, design, development, and deployment of Data and Analytics products
Added 3 mins ago
Senior Structural Engineer
DLR Group
Denver, CO · Las Vegas, NV · Phoenix, AZ
…reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an…
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Senior Merchant, Category Solutions
The ODP Group
Boca Raton, FL
The Sr. Category Solutions Merchant at The ODP Corporation leads the development and execution of product and category strategies across multiple departments, collaborating with…
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Principal Engineer, Platform Integration & Validation
Blue Bird Brand
Troy, MI
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school…
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Electrical Architecture Engineer
Blue Bird Brand
Troy, MI
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school…
Added 4 mins ago
Technical Project / Program Manager
Applied Materials
Austin, TX · Austin
…approaches to maintain our competitiveness. The Operations Product Development team drives technology, business processes and strategic innovation supporting Applied Materials Global…
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Liaison Engineer Intern
PACCAR
Chillicothe, OH
…as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the…
Added 4 mins ago
Design Engineer Intern
PACCAR
Chillicothe, OH
…as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the…
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Social Media Coordinator
West Ada School District
MERIDIAN, ID
…tools and platforms; and helps mentor student interns. Graphic design proficiency is an essential requirement for this…
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Senior Business Analyst
Tripoint Solutions LLC
United States
Clarifying functional requirements and functional design during development of solution
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Principal Systems Engineer
Actalent
Syracuse, NY
- $120,000 to $175,000 USD / year
…Excellence, where you'll have the opportunity to drive the development of intelligent Climate and Energy technologies in HVAC&R applications. Located in Syracuse, the North American hub for…
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Support new product launches through process development, production readiness activities, and manufacturing validation.
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Wire Harness/ Bench Build Technician
Actalent
Warren, MI
- $28 to $35 USD / hour
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Staff Development Specialist I
State of Kansas
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- $48,963.2 USD / year
Develops curriculum and training materials utilizing a full spectrum of adult learning strategies and following best practices in instructional design.
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Structural Engineer
GPAC
Naperville, IL
- $90,000 to $120,000 USD / year
…residential developments to commercial structures, using cutting-edge technology and innovative engineering…
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AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
Support the design, development, testing, and deployment of AI and machine learning solutions.
Added 5 mins ago
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Software QA Manager
Health Advocate Solutions, Inc.
Remote, United States
- Up to $140,000 USD / year
· Work with product, design, and engineering teams throughout development to clarify expected behavior and identify risks early.
Added 6 mins ago
TM
Network Engineer (Network Engineering, Associate)
The MIL Corporation
Lexington Park, MD
- $100,847 to $120,000 USD / year
…communications systems. The successful candidate will support the design, integration, modernization, and operation of voice, video, and data networks, with a particular focus on Call…
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Thermofluids & Thermal Hydraulics Engineer, Equipment Technologies
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Support business development through proposal preparation, client meetings, project pursuits, and contributions to Hatch technology-development initiatives.

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Team The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes. The Agent Orchestration team - the team you'll join - owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships. By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business

What you get to do in this role:

As a Staff AI Engineer, you will own significant parts of the agent harness - the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Harness engineering: Design and build the agent execution harness - the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
Reliability at scale: Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably
Observability: Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
Prompt infrastructure: Build prompt management systems - versioning, templating, and systematic evaluation - that keep agent behavior stable across model updates and configuration changes
Eval engineering: Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
LLM integration: Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency trade - offs in production
Technical leadership: Set technical standards through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.
System boundary design: Define where agent logic lives - what's a tool call, a sub-agent, a hardcoded path, or a human escalation - and establish those design standards across the team

Qualifications

To be successful in this role you have:

7+ years building production software systems with a strong track record on reliability, performance, and scalability
Hands-on experience shipping generative AI products - not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
Python, Kubeflow,Experience with SageMaker, Vertex AI or AzureML, SQL
Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
A real track record in eval engineering - not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
Strong software engineering fundamentals: distributed systems, API design, and testing discipline
Comfort operating in fast-moving, ambiguous, startup-like AI product environments

Nice to Have

Experience with multi-agent coordination patterns (A2A, MCP)
Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
Prior experience shipping AI systems in enterprise software
Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Machine learning
ServiceNow
Leadership
Coaching
Industrial software
Python
Kubeflow
SQL
API development
LangChain
Troubleshooting
Sales

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