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Added just now
Quality Engineer - Orion Assembly
General Motors LLC
Lake Orion, MI
The Quality Engineer owns quality performance for vehicle systems (interior components) on Orion-built vehicles. This role leads problem solving, control plan execution, supplier and plant…
Added just now
Staff Software Architect
CVS Health
Concord, NH
Demonstrated experience architecting clinical AI/ML platforms - including feature stores, model serving infrastructure, MLOps tooling, and LLM integration patterns applied to healthcare data
Added just now
Manufacturing Engineer
Lovejoy Curtis LLC
Keene, NH
Design new fixtures, tooling, equipment, or other devices to improve manufacturing productivity and quality. Also, modify or redesign existing manufacturing equipment to perform similar but…
Added 13 mins ago
T
Senior Desktop Test Automation Engineer
TEKsystems
Round Rock, TX
- $55 to $60 USD / hour
Dell is seeking a Senior Desktop Test Automation Engineer / SDET to own and architect automated testing for Elevation Builder, a Windows desktop application used by Dell's pre-sales…
Added 18 mins ago
C
Robotics Hardware & Data Engineer
Calder
Redwood City, CA
- $144,000 to $376,000 USD / year
Calder is solving the data bottleneck for embodied AI and world models. Today's AI models lack the real-world, 4D data needed to reason on spatial problems and operate in physical…
Added 18 mins ago
C
Senior Software Engineer - Platform
Calder
Redwood City, CA
- $179,000 to $250,500 USD / year
Calder is solving the data bottleneck for embodied AI and world models. Today's AI models lack the real-world, 4D data needed to reason on spatial problems and operate in physical…
Added 18 mins ago
C
Research Engineer - Data Eval
Calder
Redwood City, CA
- $199,000 to $483,000 USD / year
Calder is solving the data bottleneck for embodied AI and world models. Today's AI models lack the real-world, 4D data needed to reason on spatial problems and operate in physical…
Added 25 mins ago
VI
Staff Engineer - Terminal Software
Viasat, Inc.
Carlsbad, CA · Germantown, MD
- $205,000 to $307,000 USD / year
We are seeking a Staff Engineer - Terminal Software to provide technical leadership across our embedded software portfolio. In this role, you will influence software architecture,…
Added 26 mins ago
Production Process Engineer
StandardAero
Palm City, FL
As a Production Process Engineer, you will be responsible for developing, refining, and maintaining manufacturing processes for new and existing products to ensure efficient and consistent…
Added 33 mins ago
JD
Part-Time Student - Engineering Tech - Springfield, MO
John Deere
Springfield, MO
- $15 to $40 USD / hour
- Part-time
- Experience with process development, tooling design, fixturing and workstation layout (academic/internship experience acceptable)
Added 1 hour ago
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Quality Process Engineer
GPAC
Torrington, CT
- $85,000 to $120,000 USD / year
A plastics/medical device manufacturer is hiring a Quality Process Engineer to own injection molding and secondary manufacturing processes with a focus on process capability, product…
Added 1 hour ago
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Process Manufacturing Engineer
GPAC
Torrington, CT
- $85,000 to $125,000 USD / year
A plastics/medical device manufacturer needs a hands-on Process Manufacturing Engineer to develop, implement, and sustain robust, repeatable injection molding processes that move new…
Added 1 hour ago
Product Development Engineer II - New Glenn
Blue Origin LLC
Seattle, WA
As a Product and Process Development Engineer of a team with varied strengths of problem-solvers, collaborators, and doers you will work to develop hardware from concept to production ready…
Added 1 hour ago
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Quality Engineer
GPAC
Torrington, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 1 hour ago
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Quality Engineer
GPAC
Southington, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 1 hour ago
G
Quality Engineer
GPAC
Wallingford, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 1 hour ago
G
Quality Engineer
GPAC
Waterbury, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 1 hour ago
G
Quality Engineer
GPAC
Naugatuck, CT
- $85,000 to $125,000 USD / year
Apply quality engineering initiatives from concept through production to ensure robust design, efficient processes, and consistent product performance. Ensure product and process quality by…
Added 1 hour ago
Senior Advanced Manufacturing Engineer
Kastel Staffing
Torrance, CA
Design and improve manufacturing tooling, fixtures, assembly processes, and production workflows.
Added 2 hours ago
Manufacturing Engineer II/III (Multiple Shifts) - Operations
Blue Origin Personnel, LLC
Space Coast, FL
- Develop and maintain manufacturing documentation, including work instructions, process flow diagrams, tool designs, and inspection plans.
Added 2 hours ago
Software Integration Engineer, Autonomy
42dot
San Francisco
- Inference optimization strategy and tooling for the whole autonomy stack
Added 2 hours ago
Sr. Calibration, Mapping & Localization Engineer
42dot
San Francisco
- Sensor calibration methodology and tooling, both online and offline
Added 2 hours ago
Sr. Software Integration Engineer, Autonomy
42dot
San Francisco
- Inference optimization strategy and tooling for the whole autonomy stack
Added 2 hours ago
Calibration, Mapping & Localization Engineer
42dot
San Francisco
- Sensor calibration methodology and tooling, both online and offline
Added 2 hours ago
O
Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
Designs and implements automation scripts and tooling used to troubleshoot operational issues.

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Team The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes. The Agent Orchestration team - the team you'll join - owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships. By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business

What you get to do in this role:

As a Staff AI Engineer, you will own significant parts of the agent harness - the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Harness engineering: Design and build the agent execution harness - the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
Reliability at scale: Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably
Observability: Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
Prompt infrastructure: Build prompt management systems - versioning, templating, and systematic evaluation - that keep agent behavior stable across model updates and configuration changes
Eval engineering: Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
LLM integration: Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency trade - offs in production
Technical leadership: Set technical standards through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.
System boundary design: Define where agent logic lives - what's a tool call, a sub-agent, a hardcoded path, or a human escalation - and establish those design standards across the team

Qualifications

To be successful in this role you have:

7+ years building production software systems with a strong track record on reliability, performance, and scalability
Hands-on experience shipping generative AI products - not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
Python, Kubeflow,Experience with SageMaker, Vertex AI or AzureML, SQL
Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
A real track record in eval engineering - not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
Strong software engineering fundamentals: distributed systems, API design, and testing discipline
Comfort operating in fast-moving, ambiguous, startup-like AI product environments

Nice to Have

Experience with multi-agent coordination patterns (A2A, MCP)
Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
Prior experience shipping AI systems in enterprise software
Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Machine learning
ServiceNow
Leadership
Coaching
Industrial software
Python
Kubeflow
SQL
API development
LangChain
Troubleshooting
Sales

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