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Added just now
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All…
Added just now
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All…
Added just now
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All…
Added 1 min ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Hartford, CT
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 1 min ago
Head of Forward Deployed Engineering
Bausch + Lomb
Hartford, CT
Bausch + Lomb is seeking a Head of Forward Deployed Engineer (FDE) to turn AI from pilots into production capability across B+L. This is a hands-on builder role embedded in manufacturing,…
Added 1 min ago
Associate Software Engineer
Highmark Health
Hartford, CT
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 1 min ago
Network Operations Engineer
Meta
Hartford, CT
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 1 min ago
Lead Engineer
PwC
Stamford, CT · Hartford, CT
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 1 min ago
Senior Lead Engineer
PwC
Stamford, CT · Hartford, CT
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 1 min ago
Senior Associate Software Engineer
Travelers Insurance Company
Hartford, CT
…InsuraMatch is seeking a versatile Senior Associate Software Engineer to support a variety of applications, systems, and platforms that provide acquisition targeting, retention modeling…
Added 1 min ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Hartford, CT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 min ago
EG
QA Automation Engineer
Eliassen Group
Hartford, CT
- $75 to $82 USD / hour
Our client seeks a QA professional to conduct functional testing, load testing, usability testing, continuous integration, and code reviews. The role will contribute to requirement…
Added 2 mins ago
Senior Software Engineer
Pearson
Remote, United States
Job Title: Senior Software Engineer (Access Domain)
Added 3 mins ago
Sr. Software Engineer
Skytron LLC
United States
We're looking for an experienced integration engineer who can bridge technical systems and clinical operations with sound judgment and clear communication. The ideal candidate will:
Added 3 mins ago
Sr. Manufacturing Engineer - Electrical
TE Connectivity
MOUNT JOY, PA
We are seeking a Senior Electrical Manufacturing Engineer to lead the design, development, implementation, and continuous improvement of advanced manufacturing systems, including highly…
Added 7 mins ago
RU
Technical Lead - Simulation Engineer
Randstad USA
Remote, United States
- $70 to $110 USD / hour
…simulation,Slurm,debugging tools,software development,configuring,technical integration,Unreal Engine 5,backend APIs,high-performance,ADAS,Autonomous Systems,autonomous vehicles,Advanced…
Added 8 mins ago
A
Principal Systems Engineer
Actalent
Syracuse, NY
- $120,000 to $175,000 USD / year
Identify, evaluate, and mature emerging technologies and define integration paths into future products.
Added 8 mins ago
A
Propulsion Engineer
Actalent
Hampton, VA
- $57.69 to $76.92 USD / hour
Job Title: Propulsion EngineerJob DescriptionThe Propulsion Engineer designs, tunes, and validates real-time propulsion models for a wide range of aircraft engines, including turbofan,…
Added 8 mins ago
A
Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Sr. Manufacturing Engineer 1st Shift, 2nd Shift & Weekend shifts availableJob DescriptionSr. Manufacturing Engineer supports manufacturing operations as the primary technical…
Added 10 mins ago
TM
Network Engineer (Network Engineering, Associate)
The MIL Corporation
Lexington Park, MD
- $100,847 to $120,000 USD / year
The MIL Corporation is seeking a Network Engineer (Network Engineering, Associate) to support a Federal Government client at our Lexington Park, MD location. The Network Engineer will…
Added 12 mins ago
Sr. Support Development Engineer (Remote)
Inspira Financial
Oak Brook, IL
The Sr. Support Development Engineer supports, maintains, and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development…
Added 12 mins ago
Reliability Engineer
Louisville, CO · Salt Lake City, UT · Houston, TX
A day in the life of an AES Clean Energy Reliability Engineer will include, but is not limited to:
Added 13 mins ago
CI
Senior Systems Engineer
Cintal, Inc.
Chillicothe, IL
- $80,000 to $105,000 USD / year
…Requirements Engineering, Validation & Verification, Systems Integration, and Product…
Added 15 mins ago
EA DT Engineer
ABC Supply NSC, LLC
NSC1 Beloit, WI
…low cost of ownership. Develop optimized and scalable batch integration solutions for ABC Supply, including traditional DW workloads and nightly large extracts that are scheduled. Extract…
Added 17 mins ago
Application Engineer
PulseForge, Inc.
Austin, TX
As an Applications Development Engineer, you will work within the applications engineering team to develop, optimize, and validate electronics manufacturing and semiconductor manufacturing…

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Team The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes. The Agent Orchestration team - the team you'll join - owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships. By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business

What you get to do in this role:

As a Staff AI Engineer, you will own significant parts of the agent harness - the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Harness engineering: Design and build the agent execution harness - the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
Reliability at scale: Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably
Observability: Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
Prompt infrastructure: Build prompt management systems - versioning, templating, and systematic evaluation - that keep agent behavior stable across model updates and configuration changes
Eval engineering: Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
LLM integration: Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency trade - offs in production
Technical leadership: Set technical standards through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.
System boundary design: Define where agent logic lives - what's a tool call, a sub-agent, a hardcoded path, or a human escalation - and establish those design standards across the team

Qualifications

To be successful in this role you have:

7+ years building production software systems with a strong track record on reliability, performance, and scalability
Hands-on experience shipping generative AI products - not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
Python, Kubeflow,Experience with SageMaker, Vertex AI or AzureML, SQL
Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
A real track record in eval engineering - not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
Strong software engineering fundamentals: distributed systems, API design, and testing discipline
Comfort operating in fast-moving, ambiguous, startup-like AI product environments

Nice to Have

Experience with multi-agent coordination patterns (A2A, MCP)
Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
Prior experience shipping AI systems in enterprise software
Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Machine learning
ServiceNow
Leadership
Coaching
Industrial software
Python
Kubeflow
SQL
API development
LangChain
Troubleshooting
Sales

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