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Cloud Engineer – Managed IT Services (5117)
SMX
Columbia, SC · Hollywood, MD
We are looking for a skilled Cloud Engineer to join our State and Local Platforms and Data Managed Services team. As a core member of our operations group, you will work across multiple…
Added 1 min ago
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Civil Engineer PE - Land Development & Municipal Projects (Texas)
GPAC
Dallas, TX
- $110,000 to $130,000 USD / year
A respected Texas civil engineering consulting firm is hiring a licensed Civil Engineer (PE) to lead design work on land development, municipal, and infrastructure projects. You'll own…
Added 1 min ago
Staff Environmental Engineer, Scientist, or Geologist
Langan Engineering & Environmental Services
Bethlehem, PA
…corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 50+ offices…
Added 1 min ago
Senior Staff Geotechnical Engineer
Langan Engineering & Environmental Services
Austin, TX · Houston, TX · Dallas, TX
…corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 50+ offices…
Added 2 mins ago
Staff Machine Learning Engineer, Model Platform
Wonder Group, INC
NY
We're hiring a Staff Machine Learning Engineer with deep Java backend experience to set the technical direction for how our models and services work together. You'll define how every team…
Added 3 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 3 mins ago
Data Engineer and Insights Analyst
Adept Consulting Services, Inc.
Remote, United States
Adept COnsulting Services is seeking a Data Engineer & Insights Analyst to build reliable data systems and turn complex information into insights that support business operations and…
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Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
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Civil Structural Engineer
GPAC
Chicago, IL
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
Added 3 mins ago
Civil Structural Engineer
GPAC
Norcross, GA
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
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Senior Mechanical Product Engineer
GardaWorld
Long Beach, CA
- $125,000 to $150,000 USD / year
SENIOR MECHANICAL PRODUCT ENGINEER | MOBILE PLATFORMS
Added 4 mins ago
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Technical Lead - Simulation Engineer
Randstad USA
Remote, United States
- $70 to $110 USD / hour
…generation,containerization,distributed systems,Docker,Generative AI,GPU infrastructure,hardware interface,Hardware-in-the-Loop,Isaac Sim,Kubernetes,LLM,LLMs,LiDAR,Azure,middleware,NVIDIA…
Added 5 mins ago
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Senior AI Engineer
Procter & Gamble
CINCINNATI, OH
- $132,200 to $165,300 USD / year
The Senior AI Engineer is part of our Data, Analytics, and AI job family. This job family is responsible for transforming large complex data sets into pragmatic, actionable insights.…
Added 6 mins ago
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Software QA Manager
Health Advocate Solutions, Inc.
Remote, United States
- Up to $140,000 USD / year
…discussing product risks with business leaders, coaching a QA engineer, reviewing automation code, and investigating an issue across the full application…
Added 8 mins ago
Transportation Engineer
GPAC
Dunwoody, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 8 mins ago
Civil Structural Engineer
GPAC
Roswell, GA
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
Added 8 mins ago
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Network Engineer (Network Engineering, Associate)
The MIL Corporation
Lexington Park, MD
- $100,847 to $120,000 USD / year
The MIL Corporation is seeking a Network Engineer (Network Engineering, Associate) to support a Federal Government client at our Lexington Park, MD location. The Network Engineer will…
Added 8 mins ago
Thermofluids & Thermal Hydraulics Engineer, Equipment Technologies
Hatch
Pittsburgh, PA
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 8 mins ago
Mechanical Engineer, Equipment Technologies Delivery
Hatch
Pittsburgh, PA
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 8 mins ago
Senior Mechanical Engineer, Equipment Technologies
Hatch
Pittsburgh, PA
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 8 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 8 mins ago
Civil Structural Engineer
GPAC
Chicago, IL
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
Added 8 mins ago
Civil Structural Engineer
GPAC
Chicago, IL
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…
Added 8 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 8 mins ago
Civil Structural Engineer
GPAC
Norcross, GA
…design of commercial, industrial, institutional, and public infrastructure projects. You'll work alongside experienced professionals who are committed to mentorship, innovation, and…

ServiceNow

Staff Machine Learning Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Team The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes. The Agent Orchestration team - the team you'll join - owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships. By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business

What you get to do in this role:

As a Staff AI Engineer, you will own significant parts of the agent harness - the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Harness engineering: Design and build the agent execution harness - the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
Reliability at scale: Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably
Observability: Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
Prompt infrastructure: Build prompt management systems - versioning, templating, and systematic evaluation - that keep agent behavior stable across model updates and configuration changes
Eval engineering: Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
LLM integration: Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency trade - offs in production
Technical leadership: Set technical standards through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.
System boundary design: Define where agent logic lives - what's a tool call, a sub-agent, a hardcoded path, or a human escalation - and establish those design standards across the team

Qualifications

To be successful in this role you have:

7+ years building production software systems with a strong track record on reliability, performance, and scalability
Hands-on experience shipping generative AI products - not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
Python, Kubeflow,Experience with SageMaker, Vertex AI or AzureML, SQL
Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
A real track record in eval engineering - not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
Strong software engineering fundamentals: distributed systems, API design, and testing discipline
Comfort operating in fast-moving, ambiguous, startup-like AI product environments

Nice to Have

Experience with multi-agent coordination patterns (A2A, MCP)
Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
Prior experience shipping AI systems in enterprise software
Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Machine learning
ServiceNow
Leadership
Coaching
Industrial software
Python
Kubeflow
SQL
API development
LangChain
Troubleshooting
Sales

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