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Added 5 mins ago
Platform Engineer - Remote
SitusAMC
Carson City, NV
Enable developer self-service through reusable Terraform modules, standardized AWS environments, and automated provisioning workflows.
Added 13 mins ago
DN
IT Technician, Gate City Casino
Delaware North
Nashua, NH
- $25 to $27 USD / hour
Actively maintain the assigned ServiceNow queue by reviewing new and aging tickets, updating status and notes, following up with requestors, meeting established service expectations, and…
Added 13 mins ago
Platform Engineer - Remote
SitusAMC
Concord, NH
Enable developer self-service through reusable Terraform modules, standardized AWS environments, and automated provisioning workflows.
Added 34 mins ago
Director, Sales and Marketing Operations
Fairmarkit
United States
Added 58 mins ago
Customer Service Engineer (VA ESOM)
Kentro
Anchorage, AK
Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed…
Added 1 hour ago
SR
Ancillary Application Supervisor
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $121,672 to $173,383 USD / year
Added 1 hour ago
T
Manager, Corporate Systems
Tanium
Addison, TX · Bellevue, WA · Durham, NC · Emeryville, CA · Reston, VA
- $131,000 to $201,000 USD / year
…included applications & processes is quite broad, systems include ServiceNow, SuccessFactors, Tanium, Workado,…
Added 1 hour ago
Technology Solutions Analyst
Allegis Global Solutions
Jacksonville, FL
Strong technical, organizational, and communication (written and verbal) skills, to effectively communicate business requirements to a developer via technical requirements document
Added 1 hour ago
Managed Services - Senior - IT Product Consultant
EY
Dallas, TX · Boston, MA · Hoboken, NJ · New York, NY · Chicago, IL · Cincinnati, OH · Baltimore, MD · Cleveland, OH · Atlanta, GA
Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
Added 2 hours ago
T
Help Desk Specialist SME - TS/SCI Clearance Required
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
Utilize Remedy and/or ServiceNow for queue and work management.
Added 2 hours ago
Computing Infrastructure Engineer, System Administrator Network Management & Virtualization Focus, Onsite
Sandia National Laboratories
Albuquerque, NM
Experience with Active Directory, ITSM tools (e.g., Remedy, ServiceNow), and backup solutions.
Added 2 hours ago
Senior Program Manager
Akima, LLC
Camp H M Smith, HI
Added 2 hours ago
ServiceNow Business Analyst
Accenture Federal Services
Washington, DC · Arlington, VA
Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow…
Added 2 hours ago
T
SBOM Software Asset Management Analyst
TEKsystems
Raleigh, NC
- $68.97 to $75.86 USD / hour
…Software Bills of Materials (SBOMs), software licensing, and ServiceNow SAM. This role will help build and support an enterprise SBOM program focused on improving visibility into…
Added 2 hours ago
UTS - Temporary Business Services Coordinator at UNC Chapel Hill
North Carolina State University
Raleigh, NC
Added 2 hours ago
GRC Platform Engineer
Insight Global
Charlotte, NC
GRC platform experience (ServiceNow GRC, Archer, or similar)
Added 2 hours ago
HelpDesk Support - Onsite - In Person Interview
MSys Inc.
Raleigh, NC
Experience using ticketing or case management systems such as Salesforce or ServiceNow.
Added 3 hours ago
Project Manager (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
Strong cross-functional leadership, partnering with engineering, AI/ML, ServiceNow, cybersecurity, telephony, operations, and business teams.
Added 3 hours ago
Senior Application Analyst
Ascension
Saint Louis, MO
Coordinate system implementations, upgrades and change controls using ServiceNow to keep critical healthcare technology secure and current.
Added 3 hours ago
Business Analyst
Koniag Government Services
Washington, DC
Experience with Jira, Confluence, Appian, ServiceNow, or comparable workflow and collaboration tools.
Added 3 hours ago
Strategic Management Analyst
Koniag Government Services
Fort Meade, MD
Tools: SharePoint / ServiceNow / collaboration platforms already in the DISA environment.
Added 3 hours ago
ICAM Governance Specialist (Hybrid)
Koniag Government Services
Washington, DC
…organizational readiness across core enterprise platforms, including ServiceNow, Microsoft Entra, and Okta Identity. They drive the human and policy side of technical transitions by…
Added 3 hours ago
ServiceNow Administrator/Developer
Koniag Government Services
Nashville, TN
Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced ServiceNow Administrator/Developer to support the configuration, administration,…
Added 3 hours ago
Service Level/Capacity Manager
Koniag Government Services
Washington, DC
Added 3 hours ago
Applications & Integration Lead
Koniag Government Services
Washington, DC

ServiceNow

Staff Database Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

This role includes on-call rotation responsibilities.

Team:

Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external).

The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
Develop observability and automation to prevent recurrence of critical issues
Influence infrastructure decisions that shape our multi-tenant cloud platform
Mentor and collaborate with engineers across operations, support, and development

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
5+ years of experience supporting or testing large scale web-based distributed applications
5+ years of experience on multiple relational databases (especially on Postgres database)
The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.
5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
Strong problem-solving and analytical skills with an aptitude for learning new technologies
And most importantly, eagerness to learn everything about the ServiceNow Platform

Desired Skills:

Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred.
Scripting: basic shell scripting, Python, Javascript, Ansible
Good understanding of schemas, table spaces, indexing, and database performance optimization
Familiarity or knowledge of CentOS/RedHat operating system
Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired.

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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