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Cyber Systems Support Specialist
By Light Professional IT Services LLC
Annapolis Junction, MD
Cole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an…
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Customer Care Supervisor
Segra
Kansas City, MO
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the…
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Piping/Plumbing Project Engineer
Affiliated Engineers, Inc
San Diego, CA
As a Piping/Plumbing Project Engineer in our San Diego office, you will help us empower our clients to achieve energy-efficient building solutions, save global environments, and create a…
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Full Stack Software Developer
Bespoke Technologies
Reston, VA
Technical expertise and hands on experience as a software developer, software engineer with knowledge for applying these skills to Oracle cloud and customer mission challenges.
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Staff Data Engineer, Customer & Identity Resolution (Austin, TX On-Site)
HEB
Austin, TX
…to meet the needs of our growing audience. As a Staff Data Engineer, you'll lead, coach, and mentor engineers and teams and provide technical direction and support. You'll collaborate with…
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Senior Data Engineer, Customer & Identity Resolution (Austin, TX On-Site)
HEB
Austin, TX
…to meet the needs of our growing audience. As a Senior Data Engineer, you’ll use an advanced analytical, data-driven approach to drive a deep understanding of our fast-changing business and…
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Senior Account Sales Engineer
Cognex Corporation
MN
Conduct product demonstrations, assess applications, and deliver on-site solutions to address customer needs.
Added 1 min ago
Engineer, Electrical
Constellation Energy Generation, LLC.
Cordova, IL
This Engineering role can be filled at the Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 1 min ago
Engineering Analyst
Constellation Energy Generation, LLC.
Cordova, IL
Bachelor's degree in a technical field (non-engineer) and 2+ yrs of nuclear or related industry experience OR
Added 1 min ago
Software Engineer Manager II
One Identity
United States
One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the…
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Investment Accountant
Blue Cross Blue Shield of AZ
Remote, United States
- Manage multiple priorities, plan close and reporting activities in advance, meet internal and external deadlines, and escalate issues timely with recommended solutions.
Added 2 mins ago
Project Engineer/Responsible Engineer
MS Technology, Inc.
Oak Ridge, TN
The Project Engineer, also referred to as the Responsible Engineer (RE) role in the quality program, is responsible for coordinating and leading the engineering activities associated with…
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Senior HW Test Engineer
Rivian
Palo Alto, CA
Added 2 mins ago
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Construction Intern (Summer 2027)
AECOM
Chicago, IL
- $23.35 to $32.11 USD / hour
Engineer-in-Training (EIT) certification is an advantage.
Added 2 mins ago
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Florida Transit Lead
AECOM
Coral Gables, FL
- $250,000 to $325,000 USD / year
…private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and…
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Florida Transit Lead
AECOM
Orlando, FL
- $250,000 to $325,000 USD / year
…private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and…
Added 2 mins ago
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Florida Transit Lead
AECOM
Tampa, FL
- $250,000 to $325,000 USD / year
…private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and…
Added 3 mins ago
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Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
We are looking for an experienced software engineer to join our team developing Project Babylon, one of the most ambitious initiatives underway in OpenJDK. Babylon is extending the Java…
Added 3 mins ago
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Instrumentation/Automation Service Engineer I
Abbott Laboratories
Phoenix, AZ
- $22.45 to $44.85 USD / hour
The Automation Service Engineer I role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory automation equipment. The Automation…
Added 4 mins ago
Forward Deployed Engineer, Data De-Identification (Co-op)
Tonic AI
Remote, United States
…that timeline. What turns it into a delivered dataset is an engineer who can take a messy, half-documented corpus from a new client, get it through the pipeline, catch what breaks, and ship…
Added 4 mins ago
Windows Engineer, Lead
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company, is seeking an AWS Windows Engineer, Lead with a Top-Secret security clearance to support Kadiak and our government customer in Vienna, VA.…
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Electrical Engineer - Kiewit Nuclear Solutions, Knoxville, TN, Lenexa, KS, Houston, TX
Kiewit
Lenexa, KS · Houston, TX · Knoxville, TN
- $123,000 to $129,000 USD / year
Home District/Group: Kiewit Nuclear Solutions
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Principal Security Engineer- Cyber Defense
Volvo Group
Greensboro, NC
- $128,300 to $158,400 USD / year
…expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest…
Added 4 mins ago
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MEP Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $125,000 to $190,000 USD / year
…teams, trade partners, and internal project teams to identify solutions, mitigate risks, and achieve project…
Added 5 mins ago
Systems Engineer Principal
SAIC
Fort Belvoir, VA
SAIC has an opportunity for a Ground Systems Engineer to join an elite team providing Systems Engineering and Technical Advisory (SETA) services in Springfield, VA. The selected candidate…

ServiceNow

Sr Staff Forward Deployed Engineer - Flow

San Diego, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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