Jobs in the United States

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Added 2 mins ago
Mechanisms Design Engineer - Lunar Transportation
Blue Origin Personnel, LLC
Space Coast, FL
This Mechanical Engineering position is on the Landing Gear team and covers the design, analysis, test, and documentation of safety critical lander landing gear hardware, including…
Added 2 mins ago
Process Development Engineer II
Blue Origin Personnel, LLC
United States
…space to benefit Earth. In this entry-level role, you will help design, develop, prototype, and qualify automated manufacturing processes that produce launch vehicle hardware. You will…
Added 2 mins ago
Project Manager - Roadway
Consor Engineers
Wesley Chapel, FL
We are looking for an experienced roadway design focused Project Manager who have a knack for organization and a passion for transportation engineering to join our team of seller-doers. Use…
Added 2 mins ago
Bridge Principal Engineer
Consor Engineers
Tampa, FL
As a principal bridge engineer, you’ll serve as a senior technical leader and trusted advisor overseeing the design, delivery, and strategic direction of complex bridge infrastructure…
Added 3 mins ago
Senior Database Engineer
MBI - Malibu Boats, Inc
Loudon, TN
Malibu Boats, Inc. (MBI) seeks a Senior Database Engineer to design, develop, optimize, and support enterprise SQL Server solutions. This hands-on role partners closely with Application…
Added 3 mins ago
Senior Manager, Senior Electronics Engineer – Technical Innovation & Supply Chain
The Coca-Cola Company
Atlanta, GA
…platforms - connecting innovation with operational excellence. As a Senior Manager and Senior Electronics Engineer, you’ll be at the center of advancing Coca‑Cola’s equipment technology,…
Added 4 mins ago
Senior Electrical Design Engineer
TTM Technologies, Inc.
Syracuse, NY
TTM is seeking a Senior Electrical Design Engineer leading and performing design activities from simple components to complex assemblies. Mentor less experienced engineering staff. Work…
Added 4 mins ago
Senior AI Agentic App Sec Engineer
Cardinal Health 5, LLC
Remote, United States
The Application Security Engineer, AI and Agentic Security is a senior individual contributor responsible for designing, prototyping, evaluating, and operationalizing generative and agentic…
Added 5 mins ago
Senior Engineer II, Systems Engineering - Plasma
ASM
United States
We are seeking a highly motivated Systems Engineer II, Plasma to join the Sensor Technology Group. This role combines plasma science, systems engineering, process diagnostics, and…
Added 5 mins ago
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Senior Mechanical Engineer
Mission Design & Automation
Holland, MI
- $85,000 to $120,000 USD / year
As a Senior Mechanical Engineer at Mission Design & Automation, you will:
Added 5 mins ago
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Senior Controls Engineer
Mission Design & Automation
Holland, MI
- $80,000 to $120,000 USD / year
As a Senior Controls Engineer at Mission Design and Automation, you will:
Added 5 mins ago
Solution Engineer, Real Time OT Systems
AEP Service Corporation
New Albany, OH · Corpus Christi, TX · Salem, VA
Real Time Operations Solutions Engineer Senior SG8
Added 5 mins ago
Senior Mechanical Design Engineer (Onsite)
RTX
United States
Pratt & Whitney is seeking an experienced Senior Mechanical Design Engineer to support its Mechanical Systems, Externals & Nacelles (MSEN) organization. In this role, you will contribute to…
Added 5 mins ago
Principal Systems Engr – Product Owner
RTX
United States
Lead readiness reviews, design reviews, and presentations to customers and senior program leadership, showcasing the team's technical accomplishments.
Added 5 mins ago
RTX I4.0 Senior Ignition Developer
RTX
Remote, United States
The Senior Principal Ignition Engineer leads the design and development of standardized Ignition applications supporting tier boards, visual management, and real-time factory visibility…
Added 5 mins ago
Senior Test Hardware Design Engineer (onsite McKinney, TX)
RTX
United States
Join our Test Solution Hardware Design team, where you will play a key role in designing, developing, integrating, and validating test systems for RTX product factories. Your work will…
Added 5 mins ago
Lead Front-End Developer
RTX
Remote, United States
We are seeking a Senior Software Engineer to lead front-end development efforts across our web platforms. This role is primarily focused on building modern, high-performance user interfaces…
Added 5 mins ago
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Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
We are looking for a Senior Software Developer (IC3) who enjoys building reliable software systems and solving challenging engineering problems. This role is ideal for engineers with strong…
Added 5 mins ago
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Lead Principal Systems Software Engineer
Oracle
United States
- $146,300 to $306,400 USD / year
Be the senior technical engineer and hands-on architect for the Cloud Infrastructure and Services platform, spanning physical provisioning, virtualization, Kubernetes and platform services.…
Added 5 mins ago
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Senior Application Software Engineer
Oracle
Nashville, TN
- $86,100 to $187,000 USD / year
…develop new application features and enhancements following design specifications, and develops documents to clarify application design and code. Leads code reviews in designated…
Added 5 mins ago
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Senior Machine Learning Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $87,800 to $209,500 USD / year
– Creates infrastructure and frameworks to monitor the performance and alignment with design criteria of trained models and/or systems.
Added 6 mins ago
Civil/Environmental Engineer
Apex Companies
Marathon, FL
Project Support: Assist senior engineers and project managers in the planning, design, permitting, and documentation of municipal infrastructure projects.
Added 6 mins ago
Water Resources Engineering Intern- Summer 2027
WSP
Morristown, NJ
…gain exposure to real projects while working side by side with senior staff. Through our Developing Professionals Network, interns gain mentorship, networking opportunities and lifelong…
Added 7 mins ago
Senior Biomedical Engineer
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
MiniMed is seeking an experienced Senior Biomedical Engineer to join our Continuous Glucose Monitoring (CGM) Sensor R&D team. This is a key role with R&D to solve complex technical…
Added 8 mins ago
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Senior Mechanical Cost Manager
AtkinsRéalis
United States
- $130,000 to $160,000 USD / year
We are seeking a Senior Mechanical Cost Manager to join our team in Atlanta, GA.

ServiceNow

Sr Staff Forward Deployed Engineer - Flow

San Diego, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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