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Added 1 min ago
Engineer II, Manufacturing
MasterBrand Cabinets LLC
Jasper, IN
The Manufacturing Engineer is responsible for designing, implementing, and optimizing manufacturing processes to improve efficiency, quality, and safety in production. This role involves…
Added 2 mins ago
QA Engineer II - VALORANT, Organized Play
Riot Games
Los Angeles, CA
As a QA Engineer II for the Organized Play team on VALORANT, you will operate as an experienced quality owner within your product space. You will partner closely with engineers, producers,…
Added 2 mins ago
Principal AI Engineer
Capgemini
Atlanta, GA, GA
Deep expertise in AI/ML platforms including LLM serving, model gateways, vector databases, agent frameworks, evaluation systems, and guardrails.
Added 2 mins ago
Hyperscalar Cybersecurity Engineer
Capgemini
Atlanta, GA, GA
Protect agentic AI systems through least-privilege access, guardrails, tool authorization, and egress controls.
Added 2 mins ago
High-Speed -Hardware Design Engineer
Capgemini
Santa Clara, CA, CA
We are seeking a highly skilled High-Speed Hardware Design Engineer to join our team developing next-generation Electronic Control Units (ECUs) for Electric Vehicles (EVs). In this role,…
Added 5 mins ago
BT
Field Application Engineer, AI Cloud
Bitdeer Technologies Group
San Jose, CA
- $140,000 to $180,000 USD / year
We are seeking an experienced Field Application Engineer to lead technical due diligence on data centers for AI and GPU infrastructure deployment. This role is responsible for assessing…
Added 6 mins ago
Public Works Division Manager - Idaho Falls
Civil Science
Idaho Falls
…grow it. Your work will directly support the communities these systems serve, and your leadership will determine how the division develops from…
Added 6 mins ago
Public Works Division Manager - Twin Falls
Civil Science
Twin Falls
…grow it. Your work will directly support the communities these systems serve, and your leadership will determine how the division develops from…
Added 6 mins ago
Water Infrastructure Practice Leader - Richfield
Civil Science
Richfield
While the primary focus of this role is water infrastructure, candidates with experience in wastewater systems, stormwater infrastructure, drainage, and integrated utility planning are…
Added 6 mins ago
Water Infrastructure Practice Leader - Las Vegas
Civil Science
Las Vegas
While the primary focus of this role is water infrastructure, candidates with experience in wastewater systems, stormwater infrastructure, drainage, and integrated utility planning are…
Added 6 mins ago
Water Infrastructure Practice Leader - St. George
Civil Science
St George
While the primary focus of this role is water infrastructure, candidates with experience in wastewater systems, stormwater infrastructure, drainage, and integrated utility planning are…
Added 6 mins ago
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Senior Product Manager
Nirvana
New York City, NY
- $165,000 to $185,000 USD / year
…policy data for our customers, along with the agentic automation systems that eliminate manual verification at patient intake. You’ll work closely with engineering and go-to-market to…
Added 6 mins ago
Product Procurement Engineer
Mossville, IL
Power and Energy Procurement is seeking a Product Procurement Engineer in a highly visible role supporting the IPSD-L business unit's NPI programs and cost avoidance and reduction…
Added 6 mins ago
Senior Azure Cloud Engineer
East Peoria, IL · Nashville, TN · Irving, TX
We are currently seeking a Senior Azure Cloud Engineer to join the Enterprise Cloud Adoption team within Caterpillar Information Technology Division to support IaaS workloads. If you want…
Added 7 mins ago
Industrial Engineer I
Nypro Inc.
Maple Grove, MN
Industrial Engineer I will support the Industrial Engineering Department in planning, designing, implementing and managing; integrated, production and service delivery systems that assure…
Added 7 mins ago
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Quality Engineer
Actalent
Torrance, CA
- $100,000 to $180,000 USD / year
OverviewThe Quality Engineer ensures customer quality requirements are understood, documented, and met. This role supports new customer onboarding, manages audits, improves quality…
Added 7 mins ago
Quality Engineer
SLB
Odessa, TX · Odessa
The Quality Engineer is responsible for developing, applying and maintaining procedures to ensure quality assurance (QA) and quality control (QC) of products, assets, and materials and…
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Account Manager - Commercial HVAC
Mesa Energy Systems, Inc.
Kent, WA
- $65,000 to $125,000 USD / year
…assistance, as well as engineering applications and automated control…
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IT Site Support Engineer
FirstBank
Knoxville, TN
We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video…
Added 9 mins ago
Software Engineer II, Front-End Platforms
Relativity Space
Long Beach, CA
Experience contributing to shared frontend codebases, component libraries, or design systems used by multiple teams
Added 10 mins ago
Quality Systems Engineer - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Millennium Space Systems, a Boeing Company, is seeking a Quality Systems Engineer to develop, lead, and continuously improve our Quality Management System (QMS) across satellite production…
Added 10 mins ago
Quality Engineer (Build Reliability Engineer) 2nd Shift - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to…
Added 10 mins ago
Senior Cloud Security Engineer
Peraton
Remote, United States
Peraton is looking for a Senior Cloud Security Engineer to lead proactive threat hunting, vulnerability analysis, and remediation in support of a multi-cloud environment with 70+ customer…
Added 10 mins ago
Senior SQL Developer/Database Engineer
Peraton
Colorado Springs, CO
The SQL Developer/Database Engineer will support a large‑scale federal IT program by designing, developing, and optimizing database structures and SQL logic for mission‑critical…
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Senior Kubernetes Engineer
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Peraton is seeking an experienced Senior Kubernetes Engineer to support development, modernization, and migration of containerized and agentic workloads in a government multi-cloud…

ServiceNow

Software Engineer, Agent Eval Platform

Mountain View, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow: it all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role Moveworks' AI agents don't just generate text - they act. They plan, call tools, and change real state in enterprise systems on behalf of 5.5 million employees. That makes the central problem of our team an unusually hard measurement problem: how do you score what an agent did - across a multi-step trajectory through a world it changed - precisely enough that the score can teach it to do better? That signal is what this role owns. You'll build the judgement layer of our agent evaluation platform: the rubrics, the judges, the calibration against human labels, the methodology that makes a score mean something. And the payoff is larger than a report card - a judge good enough to grade a trajectory is a judge good enough to train against. The same calibrated signal that explains why an agent failed becomes the reward signal that stops it failing. This isn't a pretraining role, and it isn't a testing role. It's applied ML at a point where the methodology genuinely isn't settled: LLMs judging LLMs is an open research problem, and we're working it against agents that take real, irreversible actions in stateful, multi-tenant enterprise environments.

What you get to do in this role:

We're hiring across three areas. You'll anchor on one and touch the others; which one is a conversation we have with you, not a slot we drop you into. Eval orchestration at scale

The runtime that executes multi-turn agent scenarios end-to-end - stand up the environment and user simulator, drive the user↔agent↔world loop, collect transcripts, traces, and final state, run validators and scoring, tear down
Scheduling, retries, high-concurrency execution, and run isolation at production dataset sizes
Versioned specs, datasets, and reports, with run-to-run comparison as a first-class operation
Consolidating evals that run today as one-off workflows onto a single orchestration service - one source of truth, one place to schedule and retry
Establishing a reliability floor and an SLO for the harness itself
Getting to self-serve, so any team runs an eval without bespoke integration

Agent observability and tracing

Leading the move to OpenTelemetry-native observability for the agent platform, replacing the parallel per-service logging, correlation, and redaction mechanisms in use today
The span data model for agent trajectories - prompts, tool calls, plan updates, outcomes - so a trajectory is queryable, not reconstructed by hand from log files
Trace context propagation across async boundaries and sessions that stay alive for minutes or hours
Making full prompts and completions survive the pipeline intact, and keeping eval traffic from contaminating its own data
Fault attribution and cross-run diffing: which component actually broke, and what changed since the last green run
The debug surface support and harness engineers use, and the tracing contract with the team that builds the agent

Stateful simulation

The simulation environment itself: stateful fakes of the enterprise systems agents call - ITSM, HR, knowledge bases, inventory - backed by a real datastore that persists changes during a run, so a created ticket is visible to a later read
Per-run data injection and programmatic setup/teardown so every run is hermetic and repeatable
LLM-driven user simulators for open-ended personas, and scripted state-machine simulators for deterministic flows
Contract-testing mocks against real API schemas in CI, so simulation fidelity can't quietly drift as vendor APIs change
Ahead of us: isolated sandbox environments reproducing the config, identity, search content, and permissions an agent actually reads - provisioned from an identical baseline and torn down every run

And across all three: laying the foundation for using eval signal to optimize the agent, not just measure it.

Qualifications

To be successful in this role you have:

Experience in at least 3 of these:

Distributed systems: idempotency, delivery guarantees, isolation, and - unusually central here - determinism and reproducibility
Orchestration and workflow runtimes: DAG execution, scheduling, retries, backfills, high-concurrency job systems (Temporal, Airflow, Argo, or something you built yourself)
Observability internals as a builder, not just a user: OpenTelemetry SDKs and collectors, semantic conventions, span context propagation, high-cardinality trace data
Concurrent and async programming: Python asyncio, Go concurrency, structured cancellation
Data-intensive pipelines: high-volume ingest, schema evolution, sampling and retention trade-offs
gRPC/protobuf service and interface design

Required:

0-2 years building production backend or infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort making a non-deterministic system measurable. You don't need an ML background - but you should find it interesting to turn fuzzy agent behavior into a signal engineers are willing to gate releases on
Comfort with ambiguity; these are novel problems without textbook solutions

For positions in this location, we offer a base pay of $113,500-175,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Direct inward dialing
ML
Research
Scheduling
IT service management
Workflow
Apache Airflow
Python
Go
Sales
ServiceNow

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