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Added 1 min ago
Network Engineer 3
University of Washington
Remote, United States
UW MEDICINE IT SERVICES has an outstanding job opportunity for a Network Engineer 3 position.
Added 3 mins ago
Design Engineer - Electromechanical Components
IDEX Health & Science LLC
Rohnert Park, CA · Middleboro, MA
…planet, and enrich our lives. The Electromechanical Design Engineer is responsible for the design, development, and optimization of components utilized in fluidic systems that are critical…
Added 4 mins ago
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Software engineer, connectors & MCP
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
We're looking for an exceptional software engineer to join our rapidly evolving team at WRITER. In this pivotal role, you'll be at the forefront of expanding human capacity by building the…
Added 4 mins ago
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Security engineer, detection and response
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
Join WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection…
Added 4 mins ago
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Staff security engineer, application security
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $204,000 to $240,000 USD / year
This is where security meets innovation at enterprise scale. As a staff security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems…
Added 5 mins ago
Sr. Platform Software Engineer, AI & Data Platforms (AiDP)
Apple
Austin, TX
…Manufacturing, AIML, and beyond. You’ll join a team building the automation layer that makes this possible: secure, API-driven services that manage the full lifecycle of database clusters…
Added 5 mins ago
Software Engineer, Content Management Systems - Retail & Marcom Engineering
Apple
Austin, TX
The role is suited for an engineer who enjoys solving complex CMS problems at scale and is excited about the evolution of CMS platforms through headless architectures, open-source…
Added 10 mins ago
AVP, Enterprise Projects
Arch Capital Services LLC
Charlotte, NC · Home Base, NC
Design and build reusable Unqork components and automation capabilities.
Added 10 mins ago
Electrical Engineer
Mission Critical Group
Brookston, IN
…performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where…
Added 11 mins ago
Senior Data Engineer
Machinify
Remote, United States
Machinify builds AI-powered software that helps health plans pay claims accurately. As a Senior Data Engineer, you will design, build and run the data pipelines and models behind our…
Added 13 mins ago
Information Security Engineer
TDC Brand
Napa, CA · Sherman Oaks, CA
The Information Security Engineer protects the organization’s systems and data by owning day-to-day vulnerability management while serving as a first-tier responder for security alerts and…
Added 13 mins ago
Senior Software Engineer, AI
Anduril Industries
Costa Mesa, CA
…that vision. We’re seeking a highly motivated Senior Software Engineer to join a scrappy team dedicated to the continued build out of our internal AI ecosystem, encompassing infrastructure…
Added 13 mins ago
Sr. Equipment and Automation Engineer
Exact Sciences Corp
WI
The Senior Equipment and Automation Engineer will be responsible for leading cross-functional teams in a matrix organization to plan and successfully execute larger projects. An emphasis…
Added 17 mins ago
TB
Data & Platform Engineer
Truist Bank
Richmond, VA · Atlanta, GA · Charlotte, NC
- $105,040 to $130,030 USD / year
The engineer combines strong expertise in SQL Server, Oracle, database performance tuning, data modeling, ETL/ELT development, API integration, and AWS data services to build and support…
Added 18 mins ago
Senior Forward Deployed Engineer, AWS Forward Deployed Engineering
Amazon Web Services, Inc.
Boston, MA · Arlington, VA · Seattle, WA · New York, NY · East Palo Alto, CA
…layers for multi-agent systems, retrieval pipelines, workflow automation, decision intelligence. Integrate foundation models, customer data sources, APIs, and existing applications into…
Added 19 mins ago
Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck
Rahway, NJ
…transform how they happen. You’ll design and deploy cutting-edge automation solutions that enable scientists to move faster, generate higher-quality data, and focus on what matters most:…
Added 19 mins ago
Senior Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck
Rahway, NJ
…transform how they happen. You’ll design and deploy cutting-edge automation solutions that enable scientists to move faster, generate higher-quality data, and focus on what matters most:…
Added 19 mins ago
GTM Engineer - CX
Clay Labs
New York, NY
- Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information…
Added 20 mins ago
2027 Summer Intern: Software Engineer
Spectrum
Englewood, CO
Computer Science,Data Science,Electrical and Computer Engineering,Computer Information Systems,Information Technology
Added 20 mins ago
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Software Engineer, Discovery
Mercor
San Francisco, CA
- $160,000 to $225,000 USD / year
Project leads at Mercor run and scale distinct data production businesses, each hiring and upskilling thousands of experts, while managing throughput and quality. We're building a…
Added 21 mins ago
Senior Manager, Finance Systems
CCS Cox Corporate Services, Inc.
Atlanta, GA
Design and maintain data and account structures and hierarchies that underpin reliable planning and reporting as the business, portfolio, and reporting needs change.
Added 22 mins ago
Principal Software Development Engineer in Test
SAIC
Remote, United States
As a Principal Software Development Engineer in Test (SDET) on the software development team, you'll work closely with other developers, as well as with testers and test engineers on the…
Added 23 mins ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Job Summary: The Lead Backend Engineer will build the next generation technologies that handle increasing amounts of information at a massive scale in real-time. The Lead Backend Engineer…
Added 24 mins ago
Software Engineer
Pivotal Systems
Fremont, CA
Pivotal Systems is looking for a Software Engineer to join our engineering team in Fremont, CA. This is a versatile, hands-on role for an engineer early in their career: you'll build Python…
Added 25 mins ago
Process Engineer
Flextronics International USA, Inc.
CA
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Process Engineer located in Milpitas, CA

ServiceNow

Software Engineer, Agent Eval Platform

Mountain View, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow: it all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role Moveworks' AI agents don't just generate text - they act. They plan, call tools, and change real state in enterprise systems on behalf of 5.5 million employees. That makes the central problem of our team an unusually hard measurement problem: how do you score what an agent did - across a multi-step trajectory through a world it changed - precisely enough that the score can teach it to do better? That signal is what this role owns. You'll build the judgement layer of our agent evaluation platform: the rubrics, the judges, the calibration against human labels, the methodology that makes a score mean something. And the payoff is larger than a report card - a judge good enough to grade a trajectory is a judge good enough to train against. The same calibrated signal that explains why an agent failed becomes the reward signal that stops it failing. This isn't a pretraining role, and it isn't a testing role. It's applied ML at a point where the methodology genuinely isn't settled: LLMs judging LLMs is an open research problem, and we're working it against agents that take real, irreversible actions in stateful, multi-tenant enterprise environments.

What you get to do in this role:

We're hiring across three areas. You'll anchor on one and touch the others; which one is a conversation we have with you, not a slot we drop you into. Eval orchestration at scale

The runtime that executes multi-turn agent scenarios end-to-end - stand up the environment and user simulator, drive the user↔agent↔world loop, collect transcripts, traces, and final state, run validators and scoring, tear down
Scheduling, retries, high-concurrency execution, and run isolation at production dataset sizes
Versioned specs, datasets, and reports, with run-to-run comparison as a first-class operation
Consolidating evals that run today as one-off workflows onto a single orchestration service - one source of truth, one place to schedule and retry
Establishing a reliability floor and an SLO for the harness itself
Getting to self-serve, so any team runs an eval without bespoke integration

Agent observability and tracing

Leading the move to OpenTelemetry-native observability for the agent platform, replacing the parallel per-service logging, correlation, and redaction mechanisms in use today
The span data model for agent trajectories - prompts, tool calls, plan updates, outcomes - so a trajectory is queryable, not reconstructed by hand from log files
Trace context propagation across async boundaries and sessions that stay alive for minutes or hours
Making full prompts and completions survive the pipeline intact, and keeping eval traffic from contaminating its own data
Fault attribution and cross-run diffing: which component actually broke, and what changed since the last green run
The debug surface support and harness engineers use, and the tracing contract with the team that builds the agent

Stateful simulation

The simulation environment itself: stateful fakes of the enterprise systems agents call - ITSM, HR, knowledge bases, inventory - backed by a real datastore that persists changes during a run, so a created ticket is visible to a later read
Per-run data injection and programmatic setup/teardown so every run is hermetic and repeatable
LLM-driven user simulators for open-ended personas, and scripted state-machine simulators for deterministic flows
Contract-testing mocks against real API schemas in CI, so simulation fidelity can't quietly drift as vendor APIs change
Ahead of us: isolated sandbox environments reproducing the config, identity, search content, and permissions an agent actually reads - provisioned from an identical baseline and torn down every run

And across all three: laying the foundation for using eval signal to optimize the agent, not just measure it.

Qualifications

To be successful in this role you have:

Experience in at least 3 of these:

Distributed systems: idempotency, delivery guarantees, isolation, and - unusually central here - determinism and reproducibility
Orchestration and workflow runtimes: DAG execution, scheduling, retries, backfills, high-concurrency job systems (Temporal, Airflow, Argo, or something you built yourself)
Observability internals as a builder, not just a user: OpenTelemetry SDKs and collectors, semantic conventions, span context propagation, high-cardinality trace data
Concurrent and async programming: Python asyncio, Go concurrency, structured cancellation
Data-intensive pipelines: high-volume ingest, schema evolution, sampling and retention trade-offs
gRPC/protobuf service and interface design

Required:

0-2 years building production backend or infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort making a non-deterministic system measurable. You don't need an ML background - but you should find it interesting to turn fuzzy agent behavior into a signal engineers are willing to gate releases on
Comfort with ambiguity; these are novel problems without textbook solutions

For positions in this location, we offer a base pay of $113,500-175,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Direct inward dialing
ML
Research
Scheduling
IT service management
Workflow
Apache Airflow
Python
Go
Sales
ServiceNow

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