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Technical Support Engineer
Trimble Inc.
NH
Technical Support Engineer, B2W Software, Civil Construction Technology, Software Support, SQL, Windows Server, AECO, Customer Success, Troubleshooting, Portsmouth Jobs
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Building Envelope Consultant
UES
Pineville, NC
Whether evaluating existing buildings, advising on complex building envelope systems, investigating failures, or supporting new construction, you'll have the opportunity to make a visible…
Added 1 min ago
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Industrial Engineer
Astrolab
Hawthorne, CA
- $135,000 to $160,000 USD / year
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on - rovers, power, and data networks for sustained operations…
Added 1 min ago
Senior Software Engineer - Full Stack (TS Clearance)
Red Cell Partners
WA · McLean, VA
At Andesite, we are building a new product for technical operators in the national security space. As a full stack engineer, you will be responsible for developing our application backend…
Added 1 min ago
Senior Software Engineer - Data Enablement
Block
Bay Area, CA
As a Senior Software Engineer on the team, you will design, build, and operate backend systems that make data easier to acquire, process, and use. Your work will include expanding Block’s…
Added 1 min ago
Product Engineer
AFL Telecommunications
Duncan, SC
The Product Engineer is part of a high-performing team that designs and develops energy accessories and advanced manufacturing technologies. This engineer is responsible for accessory…
Added 2 mins ago
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Information Systems Security Officer (ISSO)
Modern Technology Solutions Inc
Dayton, OH · Dayton
- $120,000 to $140,000 USD / year
MTSI is seeking an Information Systems Security Officer (ISSO) to support a high-profile Air Force program at Wright Patterson Air Force Base, OH. This position requires travel of up to…
Added 3 mins ago
Founding Software Engineer
Raydar
New York, NY
- 6 days per week in office
Added 4 mins ago
Senior Distribution Engineer 1 - Grid
Sargent & Lundy
Cary, NC
Develop your career via peer-learning by way of S&L’s systems of process and associated “Communities of Practice.”
Added 4 mins ago
Lead Information Security Engineer - Cyber Defense
Fifth Third Bank, National Association
United States
The Lead Information Security Engineer (ISE) will help lead our software, platform, and site reliability engineering work with the detection, response, and threat intel analysts to build,…
Added 4 mins ago
Director, Software Engineering
Fifth Third Bank, National Association
Cincinnati, OH
General Function The Director, Software Engineering is accountable for people leadership, engineering excellence, and delivery for Fifth Third Direct, the primary digital entry point for…
Added 5 mins ago
Experienced Infra Technology Project Controls Engineer
Samsung Austin Semiconductor, LLC.
1530 FM 973 Taylor, TX
Samsung Austin Semiconductor is seeking an Infrastructure Project Controls Engineer to join the Infra Integration team. This is a high-visibility role that blends technical project…
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Software Engineer II
Uber
San Francisco, CA · Sunnyvale, CA
- $171,000 to $190,000 USD / year
This role is on the Courier Pricing team within the Marketplace organization. As a Software Engineer II on the Courier Pricing team, you will interact with a wide range of data and analytic…
Added 7 mins ago
Systems Engineer, Lead
Booz Allen Hamilton_United States
Fayetteville, NC
As the lead Systems Engineer, you will lead the systems engineering team supporting a nationwide network of simulators and modeling capabilities for unit exercises. You will set technical…
Added 7 mins ago
Embedded C++ Software Engineer, Lead
Booz Allen Hamilton_United States
King George, VA
As a software engineer, you understand the workings behind complex systems. That knowledge is key when it comes to advancing technological status for weapons and combat systems. We’re…
Added 7 mins ago
System Safety Engineer, Senior
Booz Allen Hamilton_United States
Arlington, VA · Indian Head, MD · Quantico, VA
As a systems engineer on our team, you'll enjoy a dynamic team environment of client and contractor staff while executing comprehensive system safety programs or individual tasks on a…
Added 7 mins ago
Programmer
Booz Allen Hamilton_United States
Camp Pendleton, CA
As a senior embedded software engineer at Booz Allen, you’ll support the development of systems, sites, and tools for our clients. Using the latest tools and technology, you’ll write, test,…
Added 7 mins ago
Software Engineer, Senior
Booz Allen Hamilton_United States
Dahlgren, VA
8+ years of experience designing, developing, and implementing enterprise software architectures and distributed systems
Added 10 mins ago
Staff Software Engineer, Fraud & Payment Risk Platform
Flex
NY
Flex is looking for a Staff Software Engineer to build and scale our Fraud and Payment Risk Platform. You will lead the architecture and hands-on development of backend services and shared…
Added 11 mins ago
Senior Software Engineer
PeopleFinders
Sacramento, CA
PeopleFinders is looking for a Senior Software Engineer to help build and improve our people search products. Our core platform runs on C#/.NET, with supporting projects in PHP/Laravel,…
Added 12 mins ago
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Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
Software Engineer - OCI User Experience Engineering Platform
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Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
Software Development and Coding - Design, Testing, and Optimization:
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Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a senior software engineer in Generative AI Service team, you will be leading the effort of building distributed, scalable, high-performance AI model training and serving systems in…
Added 12 mins ago
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Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
An engineer on the Strategic Customer Engineering team plays a critical role in aligning technical details across various service teams, collaborating with cross-functional stakeholders,…
Added 15 mins ago
Senior Software Lab Readiness and Integration Engineer
The Boeing Company
Berkeley, MO
The Boeing Company is currently seeking a Senior Software Lab Readiness and Integration Engineer to support the A-MH program located in Berkeley, MO. This position provides senior technical…

ServiceNow

Senior Staff Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

As a Senior Staff Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each. The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural. The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees. Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness. Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said. AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it. Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock. Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring:

7+ years of software engineering, with a record of technical direction adopted beyond your immediate team. Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them. Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production. Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit. Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection. Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset. Effective, accountable use of AI coding assistants and agents. On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed. Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks. Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience. Preferred HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements. Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns. Contribution in a Forward deployment model to champion customer adoption. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

ML
Research
Employee relations
Data modelling
Oracle Java
JavaScript
TypeScript
React
Case management
Payroll
Sales
ServiceNow

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Jobs in the United States