Jobs in the United States

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Developmental Operations Manager
Valmont Industries Inc.
Brenham, TX · Houston, TX
Partner with the Senior Plant Manager to achieve safety, quality, productivity, delivery, and cost objectives
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Kitchen Manager - North Platte, NE
Casey's
North Platte, NE
Partner with the Store Manager to be accountable for all kitchen activities, maintaining 5S standards, and ensuring smooth daily operations.
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K
Plant Accounting Manager
Kforce
Saint Louis, MO
- $110,000 to $120,000 USD / year
We are seeking an experienced Cost Accounting Manager to oversee accounting and financial planning activities across five U.S. manufacturing locations. This highly visible role will partner…
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Facility Manager- All PDCHC Locations
Park DuValle Community Health
Louisville, KY
Park DuValle Community Health Centers (PDCHC) is seeking an experienced and results-driven Facility Manager to oversee facilities operations, maintenance, environmental safety, and…
Added 1 min ago
Tax Manager
Dean Dorton
Louisville, KY
A Tax Manager supports clients by overseeing the review and preparation of varying complexity tax returns and workpapers, ensuring adherence to compliance regulations, while actively…
Added 1 min ago
Content Specialist
SpyCloud
Remote, United States
We’re looking for a Content Specialist who will report to the Manager, Content Marketing and support the full content creation and execution lifecycle that influences brand awareness plus…
Added 1 min ago
SA
Manager, HR Operations
SAMYANG AMERICA INC
Brea, CA
- $90,000 to $115,000 USD / year
We are seeking a highly organized and detail-oriented HR Manager – Operation to lead core human resources operational functions. This role will be responsible for end-to-end payroll…
Added 2 mins ago
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Commercial Real Estate Portfolio Manager
Stifel
Chicago, IL
- $115,000 to $130,000 USD / year
The Commercial Real Estate (CRE) Portfolio Manager supports the management and ongoing monitoring of a portfolio of commercial real estate loans to ensure strong credit quality, compliance…
Added 2 mins ago
CR
Assistant Store Manager
Carter's Retail Inc.
Salinas, CA
- $22 to $28.25 USD / hour
Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
Added 3 mins ago
Senior Implementation Project Manager
Corpay
Brentwood, TN
CORPAY is currently looking to hire a Senior Implementation Project Manager within our Payables division. This position falls under our Corporate Payments line of business and is located in…
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Credit Manager
Ferguson Enterprises, LLC
Swedesboro, NJ · New Brunswick, NJ · Halethorpe, MD · Cherry Hill, NJ · Philadelphia, PA
Ferguson is seeking a skilled Credit Manager to oversee credit, collections, and accounts receivable operations. This role is critical in protecting company assets while supporting sales…
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QFS Manager
Post Consumer Brands
Bloomsburg, PA
Lead quality and food safety at our Bloomsburg, Pennsylvania pet food manufacturing plant. As QFS Manager, you will own the site quality and food safety program, translate standards into…
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Senior Director, Data Center Marketing
American Real Estate Partners LLC
McLean, VA
…Estate Partners (AREP) is a US-based leading institutional fund manager and real estate partner with over $13 billion deployed across key U.S. markets. Specializing in data center,…
Added 4 mins ago
Mgr Application Sr
Ventura Foods
Irvine, CA
The Sr Manager – Oracle Idea to Market (PLM) will be a key leader in driving the success of Ventura Foods’ Oracle Fusion initiatives, with primary responsibility for the Idea to Market…
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Talent Development Project Manager
System One
Vienna, VA
Lead end-to-end delivery of L&TD projects and programs across multiple workstreams, including requirements intake, scoping, planning, execution, and implementation.
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Talent Development Project Manager
System One
Pensacola, FL
Lead end-to-end delivery of L&TD projects and programs across multiple workstreams, including requirements intake, scoping, planning, execution, and implementation.
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EPC General Manager
System One
Pittsburgh, PA
Direct mentorship, professional tracking, and capability-building programs for engineering, operational, and administrative personnel.
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Technical Accounting Manager
Crusoe
San Francisco, CA
- Certified Public Accountant (CPA) certification required
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Director of Operations and Human Resources Manager
Parnassus Preparatory School
Maple Grove, MN
…the Director of Human Resources as the Human Resources (HR) Manager. This includes managing the day-to-day human resources functions of the school, including recruitment, onboarding,…
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Center Manager and treating Physical Therapist
NovaCare Rehabilitation
Rockville, MD
Partner with philanthropic programs and events to give back to the community
Added 6 mins ago
Specialty/ Sr Specialty Rep Dermatology - New Orleans LA
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Key Account Manager Cardiovascular - Lincoln NE
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Key Account Manager Cardiovascular - Milwaukee WI
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Quality Assurance Supervisor
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…leadership teams (i.e., Director of Distribution and DC Operations…

ServiceNow

Senior Staff Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

As a Senior Staff Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each. The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural. The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees. Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness. Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said. AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it. Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock. Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring:

7+ years of software engineering, with a record of technical direction adopted beyond your immediate team. Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them. Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production. Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit. Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection. Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset. Effective, accountable use of AI coding assistants and agents. On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed. Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks. Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience. Preferred HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements. Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns. Contribution in a Forward deployment model to champion customer adoption. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

ML
Research
Employee relations
Data modelling
Oracle Java
JavaScript
TypeScript
React
Case management
Payroll
Sales
ServiceNow

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Work requirements

Jobs in the United States