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Added 3 mins ago
Software Development Engineer in Test (Emerging Careers)
SAS
Cary HQ, NC
Design, implement, and continuously improve automated test frameworks, tools, and scripts that address specific needs using tools such as Jenkins.
Added 3 mins ago
O
Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Salt Lake City, UT
- $104,600 to $264,100 USD / year
Oracle Customer Success Services (CSS) is seeking a Senior Principal Forward Deployed Engineer to lead the delivery of strategic AI and data transformation programs for Oracle's largest…
Added 3 mins ago
Software Development Engineer in Test (Emerging Careers)
SAS
Cary HQ, NC
Design, implement, and continuously improve automated test frameworks, tools, and scripts that address specific needs using tools such as Jenkins.
Added 6 mins ago
Senior Software Engineer, Application Security
Box
Redwood City, CA
Engineer end-to-end applications and backend services with a strong foundation in modern data stores, application frameworks, and scalable architectures.
Added 15 mins ago
Senior Backend Software Engineer
INSPYR Solutions
Medellin
We're looking for senior backend engineers with deep Java and Spring expertise to help modernize our platform. The team already runs on Java 21 and is now upgrading frameworks and…
Added 54 mins ago
Staff Software Engineer
Neumo Holdings LLC
VA · Waite Park, RI · TX · OH · IL
The Staff Software Engineer is the technical lead for key projects on Neumo’s Records platform (Land Records, Vital Records and Search). County recorders and clerks use Records to record…
Added 54 mins ago
Sr. Software Engineer
Neumo Holdings LLC
Decorah, IA · VA · IL · CA · AL
Senior Software Engineer, Records Platform (T3)
Added 1 hour ago
Solutions Engineer, Okta
Okta
Bellevue, WA · Los Angeles, CA · OR · San Francisco, CA
…insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will…
Added 1 hour ago
Senior Software Engineer, Accounts - Core
Fanatics Betting & Gaming
NY
We are seeking a Senior Software Engineer to build and maintain the scalable, highly available, and compliant Java services behind the account lifecycle. This is a hands-on engineering role…
Added 1 hour ago
Sr. Front-End/Full Stack Developer
Fiserv
Sunnyvale, CA
In this role, you will be a lead UI/UX-minded engineer responsible for driving the client-side evolution and expansion of our platform. While you have the full-stack capability to navigate…
Added 1 hour ago
Senior Staff Data Platform Engineer - Data Access Team
ServiceNow, Inc.
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
Full-stack Engineer 5 (Finance Tech)
Capital One
Richmond, VA · McLean, VA · Cambridge, MA
…who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In this role, you’ll be at the forefront of driving a major transformation across Capital…
Added 1 hour ago
Senior Staff Software Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 hours ago
O
Senior Platform Software Engineer, AI
Oracle
Nashville, TN
- $92,500 to $209,500 USD / year
We are seeking a Senior Platform Software Engineer to design, build, and operate scalable services that improve the developer experience and increase engineering productivity. You will work…
Added 2 hours ago
Staff Software Engineer - AWS Cost Optimization
Infor
Atlanta, GA
…team, and you will work closely with them, but you are the engineer who turns cost strategy into real tooling that engineers use. You own the build; they are your partner, not your…
Added 2 hours ago
Principal Software Engineer - AWS Cost Optimization
Infor
Atlanta, GA
…team, and you will work closely with them, but you are the engineer who turns cost strategy into real tooling that engineers use. You own the build; they are your partner, not your…
Added 6 hours ago
Product Deployment Engineer, gTech Ads, Consumer Goods and Entertainment YouTube+
YouTube
New York, NY · Chicago, IL · Los Angeles, CA
Experience in either system design or reading code (e.g., Java, C++, Python).
Added 7 hours ago
Lead Platform Engineer
The Guardian Life Insurance Company of America
NY
We are looking for a Lead Platform Engineer to improve the engineering experience across Guardian by identifying opportunities, partnering with engineering teams, and delivering reusable…
Added 7 hours ago
Consultant, Software Engineer - Platform Engineering
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
Working within a cross-functional product and platform team, this role translates requirements into secure, reliable, and maintainable capabilities; applies strong software engineering…
Added 8 hours ago
O
Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Pierre, SD
- $104,600 to $264,100 USD / year
Oracle Customer Success Services (CSS) is seeking a Senior Principal Forward Deployed Engineer to lead the delivery of strategic AI and data transformation programs for Oracle's largest…
Added 14 hours ago
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Full Stack Java Developer
BC Forward
Columbus, OH
- $65 to $70 USD / hour
Added 18 hours ago
Applied AI Site Reliability Engineer III
Deloitte US
Hermitage, TN · Nashville, TN
As an Applied AI Site Reliability Engineer III, you will actively engage in your engineering craft, taking a hands-on approach to the reliability, performance, and operational integrity of…
Added 18 hours ago
L55 - Lead DevOps Engineer II
Deloitte US
Hermitage, TN · Nashville, TN
As a Lead Applied AI Site Reliability Engineer II, you will actively engage in your engineering craft, taking a hands-on approach to the reliability, performance, and operational integrity…
Added 18 hours ago
Applied AI Site Reliability Engineer I (PxE A&A)
Deloitte US
Tampa, FL
As an Applied AI Site Reliability Engineer I, you will actively engage in your engineering craft, taking a hands-on approach to the reliability, performance, and operational integrity of…
Added 18 hours ago
Converge for FSI - RAE Lead Product Forward Deployed Engineer_Products & Platforms
Deloitte US
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We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…

ServiceNow

Senior Staff Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

As a Senior Staff Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each. The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural. The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees. Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness. Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said. AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it. Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock. Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring:

7+ years of software engineering, with a record of technical direction adopted beyond your immediate team. Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them. Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production. Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit. Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection. Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset. Effective, accountable use of AI coding assistants and agents. On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed. Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks. Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience. Preferred HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements. Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns. Contribution in a Forward deployment model to champion customer adoption. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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