Jobs in the United States

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Added just now
Senior Mechanical Engineer - System Design
GE Vernova Operations LLC
United States
A Senior Engineer in the Mechanical Systems Design, Manufacturing and Inspection Laboratory, GE Vernova Advanced Research Center, will work on the design, development and implementation of…
Added just now
Lead Mechanical Engineer - Structures and Durability
GE Vernova Operations LLC
United States
A Lead Engineer in the Structures and Durability Laboratory, GE Vernova Advanced Research Center, will work on the design, development and lifing of advanced mechanical components and/or…
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Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead I&C System Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
The I&C (Instrumentation & Controls) System Engineer works within the I&C Engineering team of the GE Hitachi (GEH) Engineering organization. The I&C team is responsible for designing and…
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HQ Global Process Engineering Authority - Integrated Automation & Digital Manufacturing Architecture
GE Vernova International LLC
United States
The GPEA will coach and influence a dotted-line organization, comprised of factory technical leads across the organization. Critical to the role is leveraging analytical skills, the lean…
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Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added just now
AI and Machine Learning Engineer III
Hewlett Packard Enterprise
Milpitas, CA
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added just now
Senior Systems Engineer
Hewlett Packard Enterprise
All, DC
We are seeking a Senior Presales Systems Engineer to support our Federal Civilian Agency customers. This customer-facing role is ideal for a technical leader who enjoys partnering with…
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PreSales System Engineer - K12 and Local Gov - WA
Hewlett Packard Enterprise
All, WA
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
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Product Quality Engineer, Dive-XL
Anduril Industries
Quonset, RI
We are looking for a Product Quality Engineer to join our new team in Quonset, RI. In this role, you will be responsible for working inside and outside the organization to define, develop,…
Added 1 min ago
RF Characterization Engineer
Doodle Labs
Austin, TX
The RF Characterization Engineer is responsible for measuring, characterizing, and building the hardware our RF designers create and will play a key role in standing up our new US-based RF…
Added 1 min ago
RF Design Manager
Doodle Labs
Austin, TX
Lead hiring and development of the Austin RF team, starting with a Senior RF Hardware Engineer and an RF Characterization Engineer
Added 2 mins ago
Test Engineer I
Ralliant
Hollister, CA
The Test Engineer role provides oversight of test equipment development and calibration, manages test planning and documentation, analyzes results, and collaborates with engineering to…
Added 2 mins ago
Automation Engineer
Ralliant
Chandler, AZ
Pacific Scientific EMC is expanding and seeking a multidisciplinary Automation Engineer to design and advance our automation systems. This role serves as the technical authority across…
Added 2 mins ago
I
MTS - Infrastructure, Field Engineer
Ironsite
United States
- $225,000 to $275,000 USD / year
We're hiring an engineer to own field infrastructure: the networks and edge compute that keep thousands of wearable cameras recording, charging, and uploading on some of the largest…
Added 2 mins ago
I
MTS - Security Engineer
Ironsite
United States
- $230,000 to $280,000 USD / year
We're hiring our first Security Engineer to own security from every angle: a wearable camera fleet and the jobsite networks it runs on, petabyte-scale video and ML systems, the cloud they…
Added 3 mins ago
ESE Reliability Engineer
Ford
Dearborn, MI · Dearborn
The PD Forward Model Quality Engineer is the primary technical practitioner responsible for the hands-on execution and delivery of Forward Model Quality Standard Work on assigned vehicle…
Added 4 mins ago
Thermal Engineer - Server & Liquid Cooling Systems
Foxconn Industrial Internet - FII
Houston, TX
We are seeking a highly skilled Thermal Engineer specializing in thermal management design for server and rack products. This role involves developing thermal solutions from concept to mass…
Added 4 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 4 mins ago
AI and Machine Learning Engineer III
Hewlett Packard Enterprise
Milpitas, CA
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 4 mins ago
Senior Systems Engineer
Hewlett Packard Enterprise
All, DC
We are seeking a Senior Presales Systems Engineer to support our Federal Civilian Agency customers. This customer-facing role is ideal for a technical leader who enjoys partnering with…
Added 4 mins ago
PreSales System Engineer - K12 and Local Gov - WA
Hewlett Packard Enterprise
All, WA
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
Added 4 mins ago
IG
Senior Process Engineer
Insight Global
Pompano Beach, FL
- From $45 USD / hour
Insight Global is looking to hire a Senior Process Engineer in Pompano Beach, FL. This individual will lead the development, optimization, scale-up, and validation of regulated…
Added 5 mins ago
Data Engineer
Kanbrick
Remote, United States
Reporting to the AAG Global Director of Strategy & Corporate Development the Data Engineer will:

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Coaching
Leadership
ServiceNow
Regulatory compliance
Microsoft Teams
Slack
Jira
Workday
Zoom
Microsoft 365
Microsoft SharePoint
Google Drive
Notion
Sales
Onboarding
Product comprehension
API development
SAML
Collaboration
Workflow

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Work requirements

Jobs in the United States