Jobs in the United States

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Added 2 mins ago
Procurement & Logistics Specialist
Alta Resource Technologies, Inc.
Boulder, CO
Interface daily with lab personnel, demo operations staff, facilities management, engineering teams, and the supply chain to align procurement with operational needs and provide accurate,…
Added 4 mins ago
Design Engineering Manager
Chandler, AZ
…living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global…
Added 4 mins ago
Design Engineering Manager
Austin, TX
…living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global…
Added 5 mins ago
CO
Police Officer I
City of Monroe (NC)
Monroe, NC
- $61,230 to $81,133 USD / year
…has something to offer to all. ~Where Heartland Meets High…
Added 7 mins ago
Client Success & Events Manager
Nowadays
San Francisco, CA
As our Client Success & Events Manager, you'll own events end to end for high-profile tech clients, from kickoff to final budget reconciliation, and turn what you learn into automation.…
Added 8 mins ago
Senior Software Engineer, Elixir
PDQ
Remote, United States
…full software development lifecycle, combining strong software engineering fundamentals with hands-on experience in LLMs, agentic architectures, and AI-driven application development to…
Added 9 mins ago
Manager 2, Software Engineering - Virtual Expert Platform
Intuit
San Diego, CA
Scale and Direct Multi-Pod Teams: Lead, structure, and scale a large engineering organization (across multiple pods, tech leads, and geographically distributed sites including matrixed…
Added 10 mins ago
SA
Technical Recruiter, Software
Shield AI
San Mateo, CA
- $144,000 to $216,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 13 mins ago
PA
Service Advisor - onsite with Autonomous Vehicle Partner / NIGHT Shift
Prime Auto Cosmetics, Inc.
United States
- $40 to $55 USD / hour
Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
Added 16 mins ago
AS
4th Shift Technician II
AST SpaceMobile
Midland, TX
- $25 to $28 USD / hour
…manufacturing tasks in accordance with standardized work instructions, engineering specifications, and quality requirements. The ideal candidate will demonstrate strong attention to detail,…
Added 22 mins ago
NI
VP, Digital Experience & AI Service Operations
Nymbus, Inc.
Remote, United States
- $145,000 to $160,000 USD / year
…and succeed. As part of our team, you won’t just be part of a tech revolution; you’ll be at the forefront of it, driving innovation and delivering exceptional client…
Added 25 mins ago
Measurement Tech
USA Oxy USA Inc
Carlsbad, NM
…Construction and Commissioning Teams, as well as the Automation Engineering Support Team in the installation and commissioning of new equipment. Uncompromising focus on safety and…
Added 27 mins ago
WC
Survey Tech III
Wanzek Construction
Nacogdoches, TX
- $28 to $31.5 USD / hour
Valid Drivers License Required
Added 27 mins ago
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Survey Tech I
Wanzek Construction
Nacogdoches, TX
- $21 to $23 USD / hour
Valid Drivers License Required
Added 28 mins ago
Internal Audit Analyst
Planet
San Francisco, CA
This is a full-time, hybrid role which will require you to work from our San Francisco office 3 days per week
Added 29 mins ago
Tooling Tech
Webco Industries, Inc.
Kellyville, OK
w Applies complex mathematical formulas and standard tool engineering data to develop tool configuration.
Added 30 mins ago
Senior Product Manager
Libra Solutions
Charlotte, NC
…business outcomes for C3 by partnering with domain-aligned engineering teams to ship high-quality features at pace, and (2) help the product organization work smarter and ship faster using…
Added 30 mins ago
Senior Director of AI Diagnostics
Natera
San Carlos, CA
…and post-launch performance monitoring, in partnership with Engineering and…
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Senior Director, AI Diagnostics
Natera
Remote, United States
…and post-launch performance monitoring, in partnership with Engineering and…
Added 31 mins ago
Maintenance Tech 3rd Shift Flyer
Unison Industries, LLC
United States
…machining, fabrication and investment casting capabilities. Product engineering, new product development and testing is performed on site. This facility also does repair and overhaul of…
Added 34 mins ago
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Sr. Systems Engineer
Astrolab
Hawthorne, CA
- $160,000 to $195,000 USD / year
Collaborate with Engineering Teams: Work closely with test engineers and other technical teams to interpret test results, communicate issues, and contribute to the continuous improvement of…
Added 35 mins ago
Senior Product Manager, Financial Services
Skimmer
Remote, United States
You’ll work closely with our Fintech leader, design, engineering, customer success, and leadership to continue to grow our world-class platform. Ensuring that our fintech products are…
Added 36 mins ago
Senior Software Engineer (United States)
Karat
Remote, United States
…world's largest payment companies, tier 1 banks, and global tech enterprises, Karat evaluates and benchmarks engineering talent rigorously, consistently, and at scale. Our system turns…
Added 38 mins ago
AI Agent Engineer (Controls)
Ford
Redford, MI · Redford Charter Twp, MI · Redford Charter Twp
If you are a high-tech builder, thinker, or innovator who thrives at the intersection of software, hardware, and massive scale, ATP is where you belong. Join us, and write the next chapter…
Added 38 mins ago
Aerodynamics Engineering Intern
REGENT
North Kingstown, RI
…a boat. Capable of 180 miles at 180 mph on today's battery tech (and up to 400 miles with next-gen batteries), Seagliders will unlock fast, affordable, and sustainable coastal transit for…

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Coaching
Leadership
ServiceNow
Regulatory compliance
Microsoft Teams
Slack
Jira
Workday
Zoom
Microsoft 365
Microsoft SharePoint
Google Drive
Notion
Sales
Onboarding
Product comprehension
API development
SAML
Collaboration
Workflow

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Jobs in the United States