Jobs in the United States

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Added 7 mins ago
4261-Real Property Appraiser
City and County of San Francisco
San Francisco, CA
…provide for increased security and service as well as greater integration with other City systems utilized by the Office of the Treasurer & Tax Collector and the City Controller’s…
Added 8 mins ago
T
Sr. Oracle Cloud DBA
TEKsystems
Minneapolis, MN
- $120,000 to $150,000 USD / year
DescriptionJob SummaryThe Cloud Database Engineer provides operational database services across both cloud (AWS) and on-premises environments, ensuring seamless data flow by designing and…
Added 8 mins ago
Senior FPGA Digital Design & Development Engineer (Hybrid)
Cisco
Milpitas, CA
The application window is expected to close on: 02/25/2027This position follows a hybrid work model and requires that you live within commuting distance of our Milpitas, CA office and…
Added 10 mins ago
Machine Learning Engineer, (Applied Machine Learning), AI & Data Platforms (AiDP)
Apple
Sunnyvale, CA
Added 10 mins ago
Staff SW QA Engineer
DexCom Inc
Remote, United States
You will lead the effective application, compliance, and continuous improvement of software development and V&V processes, including: Risk Management, Software Design Controls for Class…
Added 12 mins ago
Lead BTP Development Engineer
The Campbell's Company
Camden, NJ
What you bring to the table...(Must have) · This role will be hybrid (3 days in office)
Added 24 mins ago
SolidWorks Electrical Designer
TAS Energy Inc
Houston, TX
…bills of materials. The role is responsible for the physical integration and documentation of electrical equipment and interconnections on skids and modules, with emphasis on safety, code…
Added 24 mins ago
Lead, Application Security Engineering
The Northern Trust Company
Tempe, AZ
The Lead, Application Security Engineering will help engineer, run, and continuously improve the technical capabilities that support Northern Trust’s Application Security program.
Added 24 mins ago
Sr. Software Engineer I
Axon
WA
The VR Cloud Services (VRCS) team builds the cloud platform behind Axon VR training. Our services cover device and application telemetry, training data upload and visualization, Axon…
Added 26 mins ago
HIL System Engineer
Ford Global
Dearborn, MI
We are seeking a hands-on HIL System Engineer to support the development, integration, and validation of vehicle systems and features. In this role, you will help create and maintain…
Added 27 mins ago
Integration Engineer
ALTEN Technology USA
Everett, WA · Irvine, CA
The Engineer, Integration will take ownership and/or support technical engineering projects related to water and waste systems integration, installation and transport elements. Using sound…
Added 31 mins ago
UI Engineer
SailPoint Technologies, Inc.
Austin, TX
…backend services through RESTful APIs and contribute to overall application architecture and design discussions. Investigate and resolve software defects by reproducing issues, analyzing…
Added 31 mins ago
RA
Senior Model Integration & Correlation Engineer
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,000 to $179,040 USD / year
…recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and…
Added 32 mins ago
CH
Data Engineer
California Health and Human Services Office of Technology and Solutions Integration
CA
- $9,507 to $12,740 USD / month
This position is currently eligible for one telework day per-week and is required to report in-person a minimum of four days per week
Added 33 mins ago
Database Engineer
Redwood Trust Inc
Englewood, CO
We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 38 mins ago
Kubernetes Engineer
World Wide Technology
Saint Louis, MO
As a Kubernetes Engineer - OpenShift, you'll sit at the center of WWT's container platform strategy in a role that blends strong partnership and hands-on engineering. You'll act as a…
Added 40 mins ago
Software Engineer II
LexisNexis Risk Solutions Inc. Company
Alpharetta, GA
Basic understanding of cloud computing concepts and cloud-native application development.
Added 42 mins ago
Offshore Survey Engineer
ZUPT LLC
Remote, United States
The Offshore Survey Engineer is responsible for the mobilization, operation, data acquisition, data quality control, maintenance and technical support of survey, positioning and measurement…
Added 46 mins ago
IG
Software Automation Test Engineer
Insight Global
San Diego, CA
- From $45 USD / hour
4+ years of experience in software testing, software integration, CI/CD, or software development.
Added 49 mins ago
IT Operations Engineer
HelloFresh
Phoenix, AZ
Experienced in end-to-end development processes, including unit, integration & functional testing, distributed architecture, application tuning/profiling, and continuous integration
Added 51 mins ago
Senior Software Engineer - Full Stack (TS Clearance)
Red Cell Partners
WA · McLean, VA
At Andesite, we are building a new product for technical operators in the national security space. As a full stack engineer, you will be responsible for developing our application backend…
Added 51 mins ago
Senior Software Engineer - Data Enablement
Block
Bay Area, CA
…capabilities - online and offline data projections, third-party data integration, and graph data stores - for customers across the company, including Risk, Compliance, Data Engineering, and…
Added 54 mins ago
Lead Information Security Engineer - Cyber Defense
Fifth Third Bank, National Association
United States
The Lead ISE will help architect cloud-based workloads and automate integration and deployments including application code, infrastructure code, and security-focused tooling and…
Added 55 mins ago
Experienced Infra Technology Project Controls Engineer
Samsung Austin Semiconductor, LLC.
1530 FM 973 Taylor, TX
Samsung Austin Semiconductor is seeking an Infrastructure Project Controls Engineer to join the Infra Integration team. This is a high-visibility role that blends technical project…
Added 57 mins ago
Enterprise Data Cybersecurity Engineer, Lead
Booz Allen Hamilton_United States
McLean, VA
Ability to integrate disparate data security solutions across system, network, application, and cloud architectures, including integration via APIs and native cloud services

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Coaching
Leadership
ServiceNow
Regulatory compliance
Microsoft Teams
Slack
Jira
Workday
Zoom
Microsoft 365
Microsoft SharePoint
Google Drive
Notion
Sales
Onboarding
Product comprehension
API development
SAML
Collaboration
Workflow

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Jobs in the United States