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Operations and Customer Quality Engineer
Applied Materials, Inc
Austin, TX
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
Added just now
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials, Inc
Santa Clara, CA
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added just now
Senior Network Security Engineer
Applied Materials, Inc
Santa Clara, CA
The Senior Network Security Engineer is a hands-on technical leader responsible for designing, implementing, securing, and operating enterprise firewall and network security infrastructure…
Added 11 mins ago
Staff Data Engineer
General Motors LLC
Austin, TX · Warren, MI
This is a hands-on individual-contributor role for an engineer who can operate as both a technical driver and an architect. You will take ownership of complex initiatives from discovery and…
Added 11 mins ago
Senior Data Engineer
General Motors LLC
Austin, TX · Warren, MI
Added 11 mins ago
Principal Engineer, Autonomy Evaluation
General Motors LLC
Remote, United States
As a Principal Engineer in Autonomy Evaluation, you will own how we evaluate the autonomous driver, from overall driving behavior down to individual subsystems. You'll take on questions…
Added 11 mins ago
Automation Engineer, Nampa ID
Tractor Supply Company
Nampa, ID
…handling systems across distribution centers. The Automation Engineer partners with vendors, system integrators, maintenance, and operations to keep material flowing safely and efficiently.…
Added 11 mins ago
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Senior Manager - Quality Engineering
Oracle
Boise, ID
- $126,200 to $264,100 USD / year
…through robust quality systems, supplier quality management, process controls, and continuous improvement initiatives. The Senior Manager partners closely with Manufacturing, Engineering,…
Added 11 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Boise, ID
…construction administration across Civil, Structural, MEP, process, controls, fire protection, and telecommunications/ICT systems, as…
Added 11 mins ago
Site Reliability Engineer (5757)
SMX
Boise, ID
Join SMX as a Mid-Level Site Reliability Engineer architecting, automating, and operating high-performance cloud infrastructure for modern AI/ML platforms. In this role, you will bridge…
Added 17 mins ago
A
Product Engineer-Materials Engineering
ATI
Albany, OR
- $65,700 to $104,800 USD / year
We are currently hiring a Product Engineer to join our Millersburg, Oregon facility reporting to the Manager of the Materials Engineering Team. The Product Engineer position is instrumental…
Added 19 mins ago
J
Intermediate Data Engineer
Denver, CO · Cedar Rapids, IA
- $77,000 to $95,000 USD / year
The Intermediate Data Engineer is responsible for the development and support of systems, services, and applications required for the collection, storage, processing, and analysis of all…
Added 21 mins ago
Senior Director, AI Platform Engineering Management
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 21 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 21 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 21 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 22 mins ago
General Engineer
Department Of Energy
Carlsbad, NM
…- Carlsbad Field Office, Department of Energy. As a General Engineer, you will be managing the National Transuranic (TRU) waste transportation services across the nation and to the Waste…
Added 22 mins ago
Software Engineer (Experienced or Senior)
The Boeing Company
Albuquerque, NM
The Boeing Company has an exciting opportunity for a Software Engineer to support the Space Mission Systems (SMS) Rapid Space Capabilities (RSC) portfolio, focused on the Rocky program in…
Added 22 mins ago
Site Reliability Engineer (5757)
SMX
Santa Fe, NM
Join SMX as a Mid-Level Site Reliability Engineer architecting, automating, and operating high-performance cloud infrastructure for modern AI/ML platforms. In this role, you will bridge…
Added 23 mins ago
HA
Build Engineer
Hadrian Automation
Torrance, CA
- $135,000 to $250,000 USD / year
We are seeking a Manufacturing (Build) Engineer to support both early-stage and customer-driven builds. This role is responsible for translating design and customer requirements into…
Added 24 mins ago
KC
Product Development Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
…specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing,…
Added 25 mins ago
Building Sr Engineer
MultiCare Health System
Tacoma, WA
The Building Engineer Sr is responsible for monitoring complex building system operations and the performance of various areas including plumbing, electrical, painting, roofing, heating,…
Added 30 mins ago
SDC BCMT Back End Engineer---Manager----Charlotte
EY
Charlotte, NC
Added 31 mins ago
Manufacturing Engineer (Associate or Mid-Level)
Boeing Aerospace Operations
Jacksonville, FL
…customers and has an exciting opportunity for a Manufacturing Engineer (Associate, or Mid-Level) to join the team in the Jacksonville, FL area. This position is in a production environment…
Added 31 mins ago
F-15 Project Engineer
The Boeing Company
Berkeley, MO
The Boeing Defense, Space & Security (BDS) business unit is currently seeking a F-15 Project Engineer to support F-15 Software Development and Advanced Programs in St. Louis, Missouri: one…

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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