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Sr. Communication Systems Engineer
The Aerospace Corporation
Colorado Springs, CO
As an Aerospace Sr. Communication Systems Engineer working with the United States Space Force (USSF) Rapid Reaction Branch (RRB) team, you will work closely with the government Test…
Added just now
Senior Electronics Design and Analysis Engineer
Castelion Corporation
Torrance, CA · Torance, CA
We’re looking for a Sr. Electronics Design and Analysis Engineer to help design and validate next-generation hypersonic defense systems. You’ll work in a fast-moving startup environment…
Added 1 min ago
Software Engineer - Fraud Systems
Regions
Hoover, AL · Charlotte, NC · Atlanta, GA
At Regions, the Software Engineer oversees application development, modification, and maintenance of applications. This position monitors system applications, ensures systems run smoothly,…
Added 4 mins ago
Software Development Engineer - Cellular (Instrument Engineering)
Apple
San Diego, CA
As a Cellular Software Development Engineer, you will develop high quality software using modern software engineering techniques and tools as part of a diverse team. Your responsibilities…
Added 5 mins ago
Senior Workday Security Engineer
CVS Shared Services Resources LLC
Remote, United States
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 5 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Shared Services Resources LLC
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 6 mins ago
Forester
Portland General Electric Company
Portland, OR
…information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager,…
Added 6 mins ago
Senior Software Development Engineer
CVS Shared Services Resources LLC
Remote, United States
The Senior Software Development Engineer is responsible for leading the design, development, and implementation of innovative digital solutions that power exceptional colleague experiences.…
Added 6 mins ago
Cloud Platform Engineer
Allegro MicroSystems, LLC
Manchester, NH
The Cloud Engineer designs, builds, and operates Allegro's cloud infrastructure and delivery pipelines with security built in from the start. This role turns platform standards into…
Added 6 mins ago
MM
Software Engineer I/II
Multi Media LLC
Remote, United States
- $130,000 to $165,000 USD / year
This is a great opportunity for an early-career engineer who is eager to grow their technical skills, take ownership of their work, and contribute to the broader product development process.
Added 7 mins ago
FR
Sr. Talent Partner
FORT Robotics
Remote, United States
- $85 to $95 USD / hour
A repeatable intake, scorecard, and debrief process every hiring team uses
Added 7 mins ago
Key Solutions Architect, Prompt
SentinelOne
United States
…Manager, Professional Services Consultant, Customer Success Engineer, or…
Added 8 mins ago
Electrical Designer
STL Stellar Energy
United States
…District Cooling Plant up to full production. During the design process, the Designer will work closely with the Engineer to compile technical data for the electrical systems, including…
Added 8 mins ago
Staff Industrial Wastewater Engineer
Arcadis
Syracuse · Albany · Buffalo · Rochester
We are seeking a Staff Industrial Wastewater Engineer to join our growing Industrial Water team in Syracuse, NY. This is an exciting opportunity for an engineer who is passionate about…
Added 8 mins ago
Project Industrial Wastewater Engineer
Arcadis
Syracuse · Albany · Buffalo · Rochester
We are seeking a Project Industrial Wastewater Engineer to join our growing Industrial Wastewater Treatment team in Syracuse, NY. This is an exciting opportunity for an experienced engineer…
Added 9 mins ago
Embedded Software Engineer
John Deere
Dubuque
As an Embedded Software Engineer in the Earthmoving Embedded Software organization in Dubuque, IA, you will become a contributing member of a software engineering team, focused on the…
Added 10 mins ago
VB
Associate Director - Solutions Architect
Verizon Business Ntwk Srvs LLC
Ashburn, VA · Hilliard, OH · Boston, MA · Cary, NC · Temple Terrace, FL · Basking Ridge, NJ
- $155,000 to $270,000 USD / year
…designing and delivering advanced solutions to help move the sales process forward and win business. Typically pre-sales-oriented, providing technical expertise and engaging customers and…
Added 10 mins ago
CP
Engr III Spec-Ntwk Operations
Cellco Partnership
Warrensville Heights, OH · Twinsburg, OH
- $74,500 to $122,000 USD / year
…people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service…
Added 10 mins ago
Staff Data Engineer
General Motors LLC
Austin, TX · Warren, MI
This is a hands-on individual-contributor role for an engineer who can operate as both a technical driver and an architect. You will take ownership of complex initiatives from discovery and…
Added 10 mins ago
Senior Data Engineer
General Motors LLC
Austin, TX · Warren, MI
Added 10 mins ago
Principal Engineer, Autonomy Evaluation
General Motors LLC
Remote, United States
As a Principal Engineer in Autonomy Evaluation, you will own how we evaluate the autonomous driver, from overall driving behavior down to individual subsystems. You'll take on questions…
Added 10 mins ago
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Full Stack Software Engineer - Billing Team
ClickHouse
United States
- $142,000 to $250,000 USD / year
- Create with purpose. Have a reason and rationale for the decisions you make throughout the creative process to empower you and the rest of the team to present our ideas and sell our…
Added 10 mins ago
Automation Engineer, Nampa ID
Tractor Supply Company
Nampa, ID
…handling systems across distribution centers. The Automation Engineer partners with vendors, system integrators, maintenance, and operations to keep material flowing safely and efficiently.…
Added 10 mins ago
O
Senior Manager - Quality Engineering
Oracle
Boise, ID
- $126,200 to $264,100 USD / year
…through robust quality systems, supplier quality management, process controls, and continuous improvement initiatives. The Senior Manager partners closely with Manufacturing, Engineering,…
Added 10 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Boise, ID
…construction administration across Civil, Structural, MEP, process, controls, fire protection, and telecommunications/ICT systems, as…

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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