Jobs in the United States

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Lead Specialty Software Engineer
Wells Fargo
CHARLOTTE, NC
Partner with product managers, platform teams, and cyber operations to align technical solutions with business objectives.
Added just now
Cloud Security Program and Transformation Leader - Technology Director
Wells Fargo
CHARLOTTE, NC
…cloud security leader who can challenge assumptions, navigate technical pushback, and drive vulnerabilities through remediation with…
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Senior information Security Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Senior Information Security Engineer in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com
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Lead AI Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Lead AI Engineer in Technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The primary focus of this group will be to accelerate AI…
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Manufacturing Process Engineer – Polymer Science
ThermoFisher Scientific
Charlotte, NC
5 years of hands on manufacturing experience required
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HPE Network Resident Engineer (1203264)
ManpowerGroup
Charlotte, NC
Excellent communication skills during high-pressure outage or escalation scenarios, with the ability to present complex technical topics to engineering, operations, and executive audiences.
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Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Charlotte, NC · Greensboro, NC · Raleigh, NC
What You Must Have
Added 12 mins ago
Electrical Engineer, Senior - Secret
DCS Corporation
Ogden, UT, UT
Must have and be able to maintain an Active Secret Clearance
Added 31 mins ago
Program Manager (ACP Sponsor Engagement)
City of New York
New York City, NY
Driver License Requirement: At the time of appointment to this position, you must have a motor vehicle driver license valid in the State of New York
Added 31 mins ago
Assistant Civil Engineer - Inspector
City of New York
Corona, NY
- Performing related inspectional, technical, and administrative duties as required to support the operations of the Bureau of Water and Sewer Operations and the Connections Unit.
Added 33 mins ago
CD
Principal Software Engineer
Cube Dev
San Francisco, CA
- $213,512 to $215,000 USD / year
(MUST POSSESS EXPERTISE/KNOWLEDGE SUFFICIENT TO ADEQUATELY PERFORM THE DUTIES OF THE JOB BEING OFFERED
Added 35 mins ago
Staff Mechanical Product Design Engineer, Platforms
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 36 mins ago
DevOps Engineer | Luma
Dotmatics
Boston, MA
Dotmatics is seeking a DevOps Engineer to join our team working on ground-breaking Scientific Software products such as Luma. In this role, you will have the opportunity to apply your…
Added 37 mins ago
Manufacturing Engineer
Shaw Development, LLC
Bonita Springs (Bernwood Dr), FL
SUMMARY: In the role of Manufacturing Engineer, you will support manufacturing operations under the Engineering team leadership, processes and continual improvement efforts. This position…
Added 38 mins ago
Systems Engineer-IT Asc Mgr - L4
Lockheed Martin
Kennedy Space Center, FL
Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems, and information technology…
Added 38 mins ago
Software Engineer II JBASE
Staples
Deerfield Beach, FL
Role Summary: The Software Engineer II will design, develop, support, and maintain business-critical enterprise applications, integrations, and data exchange solutions. This role will…
Added 39 mins ago
M
Residences Chief Engineer (NE)
Marriott
Pompano Beach, FL
- $32.21 to $42.31 USD / hour
Additional Information Flexible schedule, Chief Engineer or similar position experience preferred.
Added 40 mins ago
Principal Systems Engineer / Senior Principal Systems Engineer
Northrop Grumman
Melbourne, FL
This Principal Systems Engineer / Senior Principal Systems Engineer position is for an individual contributor within a multi-disciplinary engineering team. Responsibilities include…
Added 40 mins ago
Water/Wastewater Process Mechanical Design Engineer
Jacobs
Gainesville, FL
We have an exciting opportunity for a Water/Wastewater Process Mechanical Design Engineer aligned with our Water Solution Center in Gainesville, Florida. You’ll join one of the largest…
Added 40 mins ago
Principal Application Engineer-Digital Platform Engineering
Navy Federal Credit Union
Pensacola, FL
We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…
Added 40 mins ago
Senior Systems Engineer
Navy Federal Credit Union
Pensacola, FL
…initiatives affecting member experience, risk, compliance, and…
Added 41 mins ago
SUPERVISORY INTERDISCIPLINARY(SUPERVISORY GENERAL ENGINEER) (TITLE 5)
Air National Guard Units
Jacksonville, FL
…is for a SUPERVISORY INTERDISCIPLINARY(SUPERVISORY GENERAL ENGINEER) (TITLE 5), Position Description Number T5904700 and is part of the FL 125th FW, National Guard. Responsibilities As a…
Added 41 mins ago
Field Engineer Sr - E3 / Support Equipment Field Service Representative NAS Jacksonville, FL FRCSE
Lockheed Martin
Jacksonville, FL
Candidate must have a current DoD Secret security clearance, active within the past two years
Added 41 mins ago
Mechanical Engineering
Trane Technologies
Jacksonville, FL
As a member of the technical staff, the Mechanical Engineer is responsible for the design of modular TIAC (Turbine Inlet Air Cooling) Plant, CHP, Mission Critical and District Cooling Plant…
Added 41 mins ago
Quality Engineer
J&J Family of Companies
Jacksonville, FL
operations in the Jacksonville IOL manufacturing site. The individual performing this role will have

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States