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Senior Software Engineer, Performance, Google Cloud Compute Infrastructure
Google
Kirkland, WA
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Senior Software Engineer, AI/ML Computer Vision, Google Cloud
Google
Redmond, WA
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Lab/Test Engineer 1
ManpowerGroup
Redmond, WA
Our client, Technology is seeking a Lab/Test Engineer 1 to join their team. As a Lab/Test Engineer 1, you will be part of the Engineering & Testing organization supporting lab testing and…
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SOLUTION ENGINEER
Lumen
Olympia, WA
…utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand…
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Senior Support Engineer - Oracle Health
Oracle
Olympia, WA
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
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Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Olympia, WA
Remote (Regardless of Location): $209,000 - $238,500 for Data Engineer 5
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Mobile Building Engineer Lead
CBRE
Tacoma, WA · Olympia, WA
- $46.15 to $55.28 USD / hour
As a CBRE Mobile Building Engineer Lead, you will be responsible for leading preventive maintenance and corrective repairs for buildings, industrial systems, vehicles, equipment, and…
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Software Development Engineer (L5), Perimeter Protection (Anti-DDoS), NFW
Amazon
Seattle, WA
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Software Dev Engineer, Shield
Amazon
Seattle, WA
Internet-Scale Impact: Process and protect traffic representing a substantial portion of global internet activity. The systems you build will defend some of the world's most critical…
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Gemini Enterprise for CX Sr. Engineer
Accenture
Kirkland, WA · Redmond, WA · Seattle, WA
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
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Network Dev Engineer II - AMZ10165500
Amazon
Seattle, WA
- $136,000 to $184,000 USD / year
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Software Development Engineer II, Amazon Photos Artifact Generation
Amazon
Seattle, WA
…is delivered across Amazon Photos. As a Software Development Engineer II, you'll work on building a unified platform that powers engaging photo memory experiences - including animated…
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Software Development Engineer, AWS Lambda EDA
Amazon
Seattle, WA
…Our growing team in Seattle has an opening for an experienced engineer who can help us to bring better experience to customers for building data driven…
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Google Data Specialist
Accenture
Kirkland, WA · Seattle, WA · Redmond, WA
- $70,350 to $196,000 USD / year
Google Cloud certifications (Associate Cloud Engineer or Professional Data Engineer).
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Google Senior Data Engineer
Accenture
Seattle, WA · Redmond, WA · Kirkland, WA
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 1 min ago
EG
Front End React Engineer
Eliassen Group
Olympia, WA
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 2 mins ago
QA Engineer II, EQ Validation and Metrology
Terrestrial Bio
Allston, MA · Woburn, MA
The Quality Assurance Engineer II for Equipment Validation and Metrology will assist in assuring that all of Terrestrial Bio’s critical Equipment and Analytical Instruments are operating…
Added 17 mins ago
Sr Staff Module Process Engineer - CMP
Applied Materials
Hillsboro, OR
Must be a technical expert with 10+ years’ experience in Chemical Mechanical Planarization (CMP) Process with a strong Wafer Fab background.
Added 17 mins ago
Manufacturing Engineer
DYNAMIC FLOWFORM CORP.
Albany, OR
A Manufacturing Engineer is responsible for partnering with operations, maintenance, reliability, R&D, and engineering to drive improvement in production process efficiencies and safety…
Added 17 mins ago
EG
Front End React Engineer
Eliassen Group
Salem, OR
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 25 mins ago
Design Engineer I - Electrical
Federal Signal
Streator, IL
Participate in the cost reduction process as needed.
Added 26 mins ago
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Copy of Commercial Manager
AECOM
Baltimore, MD
- $160,000 to $240,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 27 mins ago
Manufacturing Engineer
Collins Aerospace
Windsor Locks, CT
The Manufacturing Automation Engineer will lead the implementation and optimization of robotic welding and automation within commercial heat exchanger manufacturing, including process…
Added 27 mins ago
EG
Front End React Engineer
Eliassen Group
Hartford, CT
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 28 mins ago
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Senior Systems Performance Engineer
Micron Technology, Inc.
Longmont-MAX- Office, CO
- $116,000 to $198,000 USD / year
…information into intelligence. As a Senior Systems Performance Engineer, you will identify and improve the performance of our memory and storage products in data center systems. This role…

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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