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Added 2 mins ago
Senior Solutions Architect - AI and Emerging Technologies
Micron Technology
Boise
Micron's Corporate Business Operations (CBO) team is driving enterprise transformation through AI, automation, analytics, and emerging technologies. The team partners with business, IT,…
Added 4 mins ago
Business Intelligence Engineer, Prime Video Partner Experience & Supply Chain Analytics
Amazon.com Services LLC
Culver City, CA · Seattle, WA
Join Prime Video's Partner Experience & Supply Chain team as a Business Intelligence Engineer and become the data expert who transforms how we work with our content partners and optimize…
Added 7 mins ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials, Inc
Santa Clara, CA
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 9 mins ago
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Android Engineer, Growth
OpenAI
San Francisco, CA
- $266,000 to $385,000 USD / year
We're looking for an Android engineer who enjoys building polished consumer experiences and using data to improve them over time.
Added 9 mins ago
Engineer II, Google Cloud
PricewaterhouseCoopers Advisory Services LLC
Chicago, IL · Raleigh, NC · Charlotte, NC · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Albany, NY · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Boca Raton, FL · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Montpelier, VT · Nashville, TN · New Orleans, LA · NY · Oklahoma City, OK · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 14 mins ago
Key Solutions Architect, Prompt
SentinelOne
United States
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud,…
Added 27 mins ago
Senior Director, AI Platform Engineering Management
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 27 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 27 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 27 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 29 mins ago
HA
Build Engineer
Hadrian Automation
Torrance, CA
- $135,000 to $250,000 USD / year
- Proficiency in data tools such as Excel and SQL for manufacturing analytics and process control.
Added 34 mins ago
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EverHealth - Forward Deployed Engineer (Remote, US)
Evercommerce
Remote, United States
- $140,000 to $170,000 USD / year
We are looking for a Forward Deployed Data Engineer III, a data engineer or analytics engineer who wants to work directly with the business, to join EverHealth’s revenue cycle management…
Added 53 mins ago
Senior AI Engineer
ModernaTX, Inc.
Cambridge, MA
7+ years of software, data, or AI engineering experience, including 4+ years delivering production AI/ML, GenAI, analytics, automation, or data-intensive systems.
Added 1 hour ago
Senior AI Engineer, Finance AI & Automation
BMO Bank N.A.
Chicago, IL
Researches, builds, and implements scalable artificial intelligence systems capable of learning and making predictions to business requirements. Enhances data pipelines and lakes to ensure…
Added 1 hour ago
Principal Application Engineer- Financial Reporting
Insight Global
Raleigh, NC
The engineer will take ownership of reporting features from requirements and technical design through development, optimization, testing, and release. The role is heavily weighted toward…
Added 1 hour ago
O
Lead Principal Data Systems Software Engineer
Oracle
Redwood City, CA
- $122,800 to $306,400 USD / year
Serves as domain expert shaping product architecture and velocity. Defines scalable patterns for microservices, data modeling (including spatial/graph), and performance engineering across…
Added 1 hour ago
Principal Software Engineer
The Mitre Corporation
McLean, VA
This Principal Software Engineer position is a senior individual-contributor role central to the technical strength of the department. Because our department owns and operates the ECs, the…
Added 1 hour ago
D
Staff AI Product Engineer | REMOTE
Distru
Remote, United States
- $200,000 to $300,000 USD / year
AI is at an inflection point for enterprise use, and AI assistants like Claude, Codex, and Grok are seeing record adoption at work. We believe the system of record has never been more…
Added 1 hour ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA · Santa Clara
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 1 hour ago
Principal Data Engineer - Data Strategy & Architecture
Fifth Third Bank, National Association
Cincinnati, OH
The Principal Data Engineer designs and builds data platforms, tools, and solutions that enable the Bank to manage, secure, and extract value from its data. This role develops scalable,…
Added 1 hour ago
Physical AI Engineer - Lilly Medicine Foundry
Eli Lilly and Company
United States
As a Physical AI Engineer, in partnership with other teams you will deploy advanced AI models into robotic, computer vision and sensor-based systems that make the Lilly Medicine Foundry…
Added 2 hours ago
Software Engineer, Platform agents
Verily Health Inc
Boston, MA
…accelerates evidence generation for safer, more effective treatments and care decisions. Our cloud-first architecture, advanced analytics, and AI capabilities enable the collection,…
Added 2 hours ago
Senior Analytics Engineer
BetterHelp
Remote, United States
We are looking for a Senior Analytics Engineer to help us build best-in-class data products that deliver high-quality, trustworthy data and keep pace with our accelerated growth. These…
Added 2 hours ago
Software Development Engineer, Amazon Marketing Cloud Assistant
Amazon.com Services LLC
Boulder, CO
We're looking for a Software Development Engineer II who is excited to solve hard, novel problems: natural language understanding, data accuracy at scale, agent evaluation, and translating…
Added 2 hours ago
Applied Scientist
Apple
Austin, TX
Engineer end-to-end scalable and robust Causal Inference products which provide Apple with an understanding of the health of our Services’ marketing efforts

ServiceNow

Senior Staff Forward Deployed Engineer - Flow

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Flow by ServiceNow Flow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are. Plenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.

Job Description

We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and trial to long-term, expanding success. You will lead the hardest customer deployments, architect solutions that go beyond what the product does today, and turn what you learn in the field into product strategy. You will also raise the bar for the entire forward deployed team by setting technical standards, building repeatable playbooks, and mentoring other engineers. The role combines deep technical implementation, strategic customer partnership, and cross-functional leadership. Ready to turn “we’re stuck” into “we’re live” for the most complex enterprise environments? You will own outcomes across multiple strategic customers, influence the Flow roadmap, and define how ServiceNow deploys AI-native products in the field. What You Will Do Technical Solutions and Architecture

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership.
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base, so the AI returns accurate, sourced answers at enterprise scale.
Solve problems the product does not yet handle by designing and documenting scalable workarounds, and convert them into reusable patterns, reference architectures, and product capabilities.
Lead proof-of-concept and strategic evaluation efforts, partnering with sales and executive stakeholders to demonstrate value and win competitive engagements.

Customer Success and Strategic Adoption

Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy and ServiceNow’s plans.
Use Flow analytics on usage, conversation allowances, and automation results to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
Own multi-account health and adoption outcomes, identifying risks early and driving executive-level resolution when needed.

Product Influence and Technical Leadership

Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.
Mentor and coach solutions engineers at IC3 and IC4 levels and act as an escalation point for the most difficult issues.

Support and Reliability

Serve as the final technical escalation for critical customer issues such as API timeouts, sync errors, payment-related questions, and failed automations, and drive them from diagnosis to durable resolution.
Reproduce bugs, isolate root causes, and work directly with core engineers to resolve them, including systemic issues affecting multiple customers.
Use Flow health, audit, and activity logs to diagnose complex issues, identify outages, and define monitoring and triage practices that improve reliability for all customers.

Qualifications

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic, multi-system deployments.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks, with the ability to design integration architectures and debug them at depth.
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID, and of enterprise security and compliance requirements.
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers.
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives.
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
Track record of technical leadership and mentorship, and of influencing product direction and cross-functional teams without direct authority.

Preferred

Experience with service desk offerings.
Experience with AI-native or cloud-native enterprise products.
Background in product-led growth or consumption-priced software.
Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch; startup experience is helpful but not required.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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