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Lead Process Engineer
Motiva Enterprises LLC
Houston, TX
The Lead Process Engineer provides process engineering leadership across the development and execution of large, complex capital projects. The role leads process engineering scope, ensures…
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Senior Hardware Design Engineer
Cisco
Milpitas, CA
Working knowledge of signal integrity and power integrity principles, including interpreting simulation results.
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Hardware Design Engineer
Cisco
Milpitas, CA
Previous experience designing boards with ARM or x86 microprocessors, with working knowledge of bus technologies including I2C, SPI, and PCIe (up to Gen 5).
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Software Engineer (Hybrid)
Cisco
Boulder, CO
…Actions and contributes to MDL and innovation projects like Knowledge Graph. The work spans ongoing product needs and new ideas, combining customer-focused problem solving with a drive to…
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Quality Automation Engineer III
Frost Bank
San Antonio, TX
…applications excite you? If so, being a Quality Automation Engineer III with Frost could be for…
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Engineer II -Store Dev, Sustainability and Coffee Tech
Starbucks Coffee Company
WA
Now Brewing – engineer II, Store Dev, Sustainability and Coffee Tech -#tobeapartner
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Solutions Engineer
Jabil Inc.
Remote, United States
Looking for Solutions Engineer to lead impactful and highly strategic operations programs to drive sales efficiencies and productivity across our global sales organization. They will…
Added 1 min ago
Senior Electrical Engineer
United States
Expert knowledge of medium- and high-voltage substation electrical equipment including relay protection systems, collection systems, transmission designs, and operations.
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AC
Project Cost Analyst
Aston Carter
Chandler, AZ
- $40 to $60 USD / hour
…including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some…
Added 1 min ago
Mechanical Engineer (Hardware)
Biomechanics Consulting and Research LLC
Charlottesville, VA
Biocore has an immediate opening for a full-time HARDWARE ENGINEER. The right individual will support all aspects of our hardware products’ lifecycle which includes planning, design,…
Added 1 min ago
Network Engineer
SAIC
Springfield, VA
SAIC is hiring a Network Engineer to help engineer and operate a classified enterprise network that reaches diplomatic posts in nearly every country on earth. Every encrypted circuit, every…
Added 2 mins ago
GI
Sr. Software Engineer, Agents
Globality, Inc.
Palo Alto, CA
- $150,000 to $250,000 USD / year
We are looking for a Senior Software Engineer to build the agentic platform at the core of Glo. You will own features end to end across the stack: the React and TypeScript interfaces where…
Added 2 mins ago
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Controls & Automation Engineer Specialist
Kforce
Grand Rapids, MI
- $120,000 to $140,000 USD / year
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NS
Project Manager
North Shore Neon Sign Co.
Houston, NY
- $140,000 to $160,000 USD / year
Minimum 8 years of project management experience supporting New York City construction projects, with a working knowledge of NYC building codes, permitting processes, regulatory…
Added 2 mins ago
NS
Assistant Project Manager
North Shore Neon Sign Co.
Houston, NY
- $90,000 to $110,000 USD / year
Minimum 2 years of project management experience supporting New York City construction projects, with a working knowledge of NYC building codes, permitting processes, regulatory…
Added 3 mins ago
Product Engineer - HF
Taco Family of Companies
Lubbock, TX
The Product Engineer for Hydroflo (HF) designs, develops and verifies new and existing products and platforms. They construct models and build prototypes, calculate and analyze test…
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Senior Software Engineer
Integer Technologies
Columbia, SC
Integer Technologies is hiring a Senior Software Engineer who will report to the Industry 4.0 Engineering Manager within the Digital Engineering Division. This role will lead research,…
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Principal Engineer
City of Tigard
Portland, OR
- $107,595.52 to $140,681.67 USD / year
Work closely with the Assistant City Engineer to develop and update engineering design standards.
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Senior Ground Support Engineer I
Rocket Lab Corporation
Middle River, MD
Rocket Lab is seeking a GSE Engineer to support the Neutron Program based out of Middle River, MD. GSE Engineers design, analyze, procure, test, and operate Ground Support Equipment (GSE)…
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Ground Support Engineer II
Rocket Lab Corporation
Middle River, MD
Rocket Lab is seeking a GSE Engineer to support the Neutron Program based out of Middle River, MD. GSE Engineers design, analyze, procure, test, and operate Ground Support Equipment (GSE)…
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Application Engineer
USA 3M Company
TX
As an Application Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Added 5 mins ago
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Aquatic/Fisheries Scientist
State Water Resources Control Board
CA
- $4,551 to $9,787 USD / month
…Employees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved Civil Service…
Added 6 mins ago
Staff Software Engineer
LinkedIn
Mountain View, CA
Our team owns LinkedIn's Knowledge Graph, a foundational AI platform powering over 100 internal teams and all major lines of business. We build large-scale AI models, data pipelines, and…
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Systems Integration Specialist
Opensignal
Remote USA, MA · MA
You will engineer repeatable, supportable & well-documented delivery processes and make extensive use of AI Agents to accelerate configuration, investigation and automation work, directing…
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Stress and Lifing Engineer
Rolls-Royce
United States
Participate in peer reviews of analysis projects, helping to maintain technical quality and sharing knowledge within the team.

ServiceNow

Senior Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM. As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences. You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI.

What you will do:

Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
Explore the latest ServiceNow features and evaluate them for adoption
Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.
Establish and promote best practices around platform development, integrations, and performance optimization.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Mentor and guide engineers, fostering technical excellence and professional growth within the team.

Qualifications

5+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Effective, accountable use of AI coding assistants and agents.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Experience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Ability to troubleshoot complex systems and optimize performance across the stack.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Good to have:

Experience using AI Coding tools such as Claude or Codex.
CRM domain knowledge and working experience

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

ServiceNow
Customer service
Sales
Test automation
Data modelling
Oracle Java
JavaScript
TypeScript
React
JUnit
Selenium
TestNG
CI/CD
Troubleshoot

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