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Senior Mechanical Engineer
Fresh Consulting
Seattle, WA
- $90 to $110 USD / hour
Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate. We bring together amazing UX…
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Software Engineer – Health Plan Systems
HealthPartners
Bloomington, MN
- $36.37 to $77.77 USD / hour
HealthPartners is hiring a Software Engineer – Health Plan Systems. The position is part of a dedicated team of developers providing application design, development, testing and support for…
Added 1 min ago
Quality Automation Engineer III
Frost Bank
San Antonio, TX
…good enough? Does solving complex problems and ensuring top-quality applications excite you? If so, being a Quality Automation Engineer III with Frost could be for…
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Engineer II -Store Dev, Sustainability and Coffee Tech
Starbucks Coffee Company
WA
Now Brewing – engineer II, Store Dev, Sustainability and Coffee Tech -#tobeapartner
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Lead Application Engineer
NORTH STONE LLC
Remote, United States
North Stone is seeking a Lead Application Engineer to support development and sustainment of the DOW logistics application. The Lead Application Engineer will serve as the primary developer…
Added 2 mins ago
Mechanical Engineer (Hardware)
Biomechanics Consulting and Research LLC
Charlottesville, VA
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Collaborative Delivery Senior Advisor
HDR
Cleveland, OH
…commercial managers, and project teams to deliver world class quality in owner advisor services, design services and construction services for alternative delivery…
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GI
Sr. Software Engineer, Agents
Globality, Inc.
Palo Alto, CA
- $150,000 to $250,000 USD / year
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Added 3 mins ago
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Project Manager
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- $140,000 to $160,000 USD / year
Perform site visits to validate existing conditions, monitor installation progress, evaluate quality standards, and develop site logistics strategies.
Added 3 mins ago
NS
Assistant Project Manager
North Shore Neon Sign Co.
Houston, NY
- $90,000 to $110,000 USD / year
Conduct site visits to verify field conditions, monitor project progress, evaluate quality standards, and gather jobsite updates.
Added 3 mins ago
Data Center Logistics Associate - Weekend 3rd Shift
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Haskell, TX
Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
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Data Center Logistics Associate - 3rd Shift
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Complete other duties that may be assigned as required with consideration for quality, safety and efficiency
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Data Center Logistics Associate - Weekend 1st Shift
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Data Center Logistics Associate - 2nd Shift
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Added 3 mins ago
Data Center Logistics Associate - 1st Shift
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Full Stack Software Engineer
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Staff Software Engineer
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Systems Integration Specialist
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Platform Engineer - VP
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Remote, United States
The Senior Modeling Engineer will support the design, analysis, and validation of EPC Power’s inverter and converter systems through simulation and modeling, especially in the PSCAD…
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Sr Robotics Engineer
Molg
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Work with a talented cross-functional team of software, mechanical, electrical, and robotics engineers to develop our core technologies in robotics, assembly intelligence, computer vision,…
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Molg- Robotics Engineer
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ServiceNow

Senior Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM. As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences. You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI.

What you will do:

Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
Explore the latest ServiceNow features and evaluate them for adoption
Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.
Establish and promote best practices around platform development, integrations, and performance optimization.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Mentor and guide engineers, fostering technical excellence and professional growth within the team.

Qualifications

5+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Effective, accountable use of AI coding assistants and agents.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Experience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Ability to troubleshoot complex systems and optimize performance across the stack.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Good to have:

Experience using AI Coding tools such as Claude or Codex.
CRM domain knowledge and working experience

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

ServiceNow
Customer service
Sales
Test automation
Data modelling
Oracle Java
JavaScript
TypeScript
React
JUnit
Selenium
TestNG
CI/CD
Troubleshoot

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