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UO
Senior AI Support Engineer
University of Colorado Denver
Aurora, CO
- $120,000 to $140,000 USD / year
…exceptional customer service and collaboration? If so, the AI Support Engineer role may be the perfect fit for…
Added 4 mins ago
AWS DevSecOps & Cloud Security Engineer
Booz Allen Hamilton_United States
San Antonio, TX
As a senior platform DevSecOps engineer at Booz Allen, you’ll serve as the team’s AWS DevSecOps and cloud security subject matter expert. You’ll work with software, AI and ML engineers,…
Added 4 mins ago
Agentic AI Engineer
Booz Allen Hamilton_United States
Annapolis Junction, MD
As an Agentic AI Engineer, you know that autonomous systems and artificial intelligence are transforming how cyber missions are planned, executed, and scaled. Your ability to design, build,…
Added 4 mins ago
Agentic AI Engineer
Booz Allen Hamilton_United States
Arlington, VA
As an experienced engineer, you know how to design, develop, and deliver production-grade agentic AI systems that demonstrate the practical value of generative AI, large language models…
Added 6 mins ago
Senior AI Engineer
Scotiabank
Dallas, TX
The Senior AI Engineer is a senior technical individual contributor responsible for designing, building, and operationalizing enterprise grade AI solutions in a highly regulated banking…
Added 6 mins ago
AI Software Engineer
Hilton
Dallas, TX
…the hospitality industry around the world! As an AI Software Engineer , you will bring your technical skills to a hospitality company with an award-winning culture. On the AI Platform team…
Added 6 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Houston, TX
- $131,000 to $174,000 USD / year
Change agent experienced in Agile delivery (e.g., Scrum, Kanban, SAFe).
Added 6 mins ago
Gemini Enterprise for CX Sr. Engineer
Accenture
Austin, TX · Houston, TX · Irving, TX
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
Added 12 mins ago
Head of Engineering (UpNext)
Scope
New York City, NY
…every cycle, from portal activity and recruiting movement to agent representation and market trends. You'll partner with UpNext leadership and the founder to set the technical roadmap and…
Added 13 mins ago
Deployment Strategist - Forward Deployed Engineering
Dreamdata
New York, NY
…expertise to customize the Dreamdata platform via Dreamdata's Agent, MCP Server or Data Warehouse based on customer…
Added 23 mins ago
PI
Senior Platform Engineer - AI Platform
Porch.com, Inc.
Remote, United States
- $168,800 to $236,300 USD / year
Job Title: Senior Platform Engineer - AI Platform
Added 23 mins ago
L
Head of Content
Lumafield
San Francisco, CA
- $170,000 to $220,000 USD / year
…consumer products. In September 2026 we introduced Quality Agent, an agentic AI system that learns what a good part looks like and finds defects nobody thought to look…
Added 37 mins ago
GI
Sr. Software Engineer, Agents
Globality, Inc.
Palo Alto, CA
- $150,000 to $250,000 USD / year
We are looking for a Senior Software Engineer to build the agentic platform at the core of Glo. You will own features end to end across the stack: the React and TypeScript interfaces where…
Added 41 mins ago
Staff Software Engineer
LinkedIn
Mountain View, CA
By connecting and cross-pollinating intelligence across LinkedIn's ecosystem, our work powers products, AI models, and agent experiences across search, recommendations, advertising, and…
Added 46 mins ago
Senior Software Engineer
ServiceNow
Santa Clara, CA
As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences.
Added 46 mins ago
Staff Software Engineer, Frontend/Fullstack - Moveworks
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Mountain View, CA
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a…
Added 49 mins ago
AI Native Senior Software Engineer
Versaterm
Remote, United States
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AI Native Senior Software Engineer
Versaterm
Mesa, AZ
The AI Native Senior Software Engineer is a change agent and a driver of value within our public safety ecosystem. Public safety agencies, dispatchers, and first responders count on our…
Added 50 mins ago
Principal Platform Engineer – Sales
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ · Horsham, PA · Cincinnati, OH
We are searching for the best talent for a Principal Platform Engineer – Sales professional to be located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S. This…
Added 50 mins ago
Staff Machine Learning Engineer
Altana
Brooklyn, NY
We're looking for a Senior Staff Machine Learning Engineer to lead the AI behind Altana Nexus, our agentic platform for global trade. You'll work on a continuous stream of public and…
Added 50 mins ago
Senior Staff Machine Learning Engineer
Altana
Brooklyn, NY
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Added 51 mins ago
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IT Director
SmartTech Contracting LLC
Remote, United States
- $140,000 to $180,000 USD / year
…governance function, or the company’s sole developer or cloud engineer. It is the accountable owner for how technology is built, run, secured, and continuously improved at…
Added 52 mins ago
Backend Software Engineer - Agent Foundation
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Added 54 mins ago
Principal TPM, Stores BST, StoresSec
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You might start your morning adjusting a delivery plan based on a new signal about how fast agent-driven development is growing. Then you jump into an architecture review where your risk…
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Agent Ops, Technical Product Management (Forward Deployed Engineer)
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…work of your career and make a profound social impact as an Agent Ops, Technical Product Management on our Servers Agent Ops builds team in Round Rock,…

ServiceNow

Senior Software Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM. As a Senior Software Engineer, you will design and build features across Customer service workflows, including case and work order management and guided agent experiences. You will own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day. You will bring strong engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI.

What you will do:

Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
Explore the latest ServiceNow features and evaluate them for adoption
Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.
Establish and promote best practices around platform development, integrations, and performance optimization.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Mentor and guide engineers, fostering technical excellence and professional growth within the team.

Qualifications

5+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Effective, accountable use of AI coding assistants and agents.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Experience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Ability to troubleshoot complex systems and optimize performance across the stack.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Good to have:

Experience using AI Coding tools such as Claude or Codex.
CRM domain knowledge and working experience

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

ServiceNow
Customer service
Sales
Test automation
Data modelling
Oracle Java
JavaScript
TypeScript
React
JUnit
Selenium
TestNG
CI/CD
Troubleshoot

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