Jobs in the United States

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Industrial Program Engineer
Shape Corporation
Trenton, OH
Position Summary: The Industrial Program Engineer (IPE) will execute work package tasks and ensure their accomplishment with the support of the extended team and be accountable for Program…
Added just now
Industrial Program Engineer
Shape Corporation
Trenton, OH
Represent the IPM & Plant Manager in all aspects of the launch organization and planning.
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Retail General Manager, Maje, Woodbury Commons
SMCP NORTH AMERICA (US, CANADA)
Central Valley, NY
…an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our…
Added 1 min ago
PI
Senior Manager, Authentication Engineer
Pfizer Inc
NY · PA
- $124,400 to $207,400 USD / year
Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
Added 2 mins ago
Supervisor, Talent Attraction
Scout Motors
Charlotte, NC
…candidate pipelines for priority hiring needs. Reporting to the Senior Manager, Talent Acquisition Enablement & Programs, this role will translate recruiting priorities into clear work…
Added 2 mins ago
Phlebotomist
CDO 2, LLC
The Villages, FL
CPR/BLS Healthcare Provider Certification required within 90 days of employment
Added 3 mins ago
LPN Unit Manager
Welcome! (All Jobs)
Clarksville, IN
Unit Manager Opportunity at Riverview Village
Added 8 mins ago
Sr Director, Estimating- (Industrial Construction)
Graywolf
GA-Alpharetta US-GA-Duluth
…solutions from design, fabrication, construction, and facility management with a footprint that is nationwide. With more than 45-years of experience in the industry, we have strong…
Added 8 mins ago
WN
Building Operations Manager
WESTERN NATIONAL MUTUAL INSURANCE COMPANY
Edina, MN
- $83,100 to $114,290 USD / year
Western National is seeking a Building Operations Manager to join our team!
Added 9 mins ago
Construction Senior Project Manager - Distribution Market
Gray Construction
Lexington, KY · Dallas, TX · Atlanta, GA
Develop relationship management plans and assign responsibility for reporting progress. Plans should address relationships with customers, subcontractors, and consultants. A project…
Added 9 mins ago
Senior Manager, Contingent Workforce (HYBRID)
McCormick & Company
HUNT VALLEY, MD
We are looking to hire an Senior Manager, Contingent Workforce immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.
Added 11 mins ago
Senior Construction Superintendent- Forge Construction
Denton Floyd Real Estate Group
Lexington, KY
OSHA 30-hour certification required; valid driver’s license and willingness to travel to project sites
Added 12 mins ago
Desktop Support Team Lead
LEIDOS, INC.
Arlington, VA
The AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the…
Added 12 mins ago
Senior Systems Engineer
Dynetics, Inc
Huntsville, AL
Leidos’ Defense Sesors is seeking a Senior Systems Engineer to join our team in Lawton Oklahoma and Huntsville Alabama developing state of the art Counter Unmanned Aircraft Systems (C-UAS)…
Added 12 mins ago
Senior Manager, Project Management (Hybrid)
Capital One
McLean, VA · Charlotte, NC · Richmond, VA · NY · Plano, TX
Audit’s Chief of Staff Strategy & Operations team is seeking an experienced Senior Manager to drive large-scale projects, lead key strategic programs, and manage and mature the department’s…
Added 12 mins ago
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Senior Director, Strategy & Transformation, Integrated Specialty Care - Remote
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 15 mins ago
Clinical Associate
St Jude Medical S C Inc
MA
Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
Added 16 mins ago
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Senior Staff Product Manager, Analytics
MediaAlpha
Los Angeles, CA
- $180,000 to $210,000 USD / year
Location: Los Angeles | Hybrid (3 days per week in office)
Added 16 mins ago
Real Estate Assistant Retail Asset Manager Assistant Vice President
Citibank, N.A.
Remote, United States
Citi is looking for a Real Estate Assistant Retail Asset Manager to join the West Retail Asset Management team, reporting to the West Senior Asset Manager. In this role, you will support…
Added 18 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Billings, MT
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 18 mins ago
Product Manager
Meta
Helena, MT
10+ years product management and/or Product Design
Added 19 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Helena, MT
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 19 mins ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Helena, MT
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 19 mins ago
Analytics Program Manager
Meta
Helena, MT
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 22 mins ago
CEC - EBD Single Family Program Manager I
Franklin Energy
Seattle, WA
This position is primarily responsible for managingenergy efficiency programs with high-level support from senior leadership. In this hands-on management role, you will oversee all aspects…

ServiceNow

Senior Manager, Project/Program (Info Systems) Management

Santa Clara, CA, United States

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Job details

Experience: 10+ years of experience as a digital transformation change agent and customer experience expert
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
Conduct data-based analysis to enable all decision making on strategic and operational problems
Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
Develop insights to drive effective, high-quality decisions making and decisive actions
Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Qualifications

To be successful in this role, the ideal candidate has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience as a digital transformation change agent and customer experience expert
Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes
Must enjoy working in a highly collaborative environment across multiple geographies
Experience designing optimized customer experiences in either CSM, CRM, or HCM
Dedicated to executing based on the Agile and Scrum software methodologies
High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
The ability to generate ideas for how our digital experiences can make our customers more successful
Must be technically savvy and able to design and build applications that meet business goals and objectives
Must be a self-starter and keen to explore new solutions with limited guidance or supervision
Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions
Strong release management and QA management experience
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Stimulates and relish change, adapt quickly, and see change as an opportunity while embracing diversity and new ideas
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
Prior history working with the ServiceNow platform a major plus

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States