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Software Engineer
Visionist, Inc.
Columbia, MD
…real-time action brings immediate gratification. This premier program encompasses traditional software services including Systems Design and Engineering, Database Administration, Data…
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Applied AI Engineer
Visionist, Inc.
Columbia, MD
…real-time action brings immediate gratification. This premier program encompasses traditional software services including Systems Design and Engineering, Database Administration, Data…
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RU
Facilities Project Coordinator
Randstad USA
Deerfield Beach, FL
- $28 to $35 USD / hour
Program & Subsidy Administration: Lead monthly dealer support and vehicle supplemental submissions; verify supporting documentation, resolve discrepancies, track multi-level approvals, and…
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Nuclear ISI/PSI Program Engineer
Randstad USA
Remote, United States
- $50 to $58.57 USD / hour
We are seeking an experienced professional to join our nuclear energy team in a 100% remote role. You will lead the foundational development and implementation of our Inservice (ISI) and…
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Nuclear Asset Integrity & Inspection Engineer
Randstad USA
Remote, United States
- $50 to $58.57 USD / hour
We are seeking an experienced professional to join our nuclear energy team in a 100% remote role. You will lead the foundational development and implementation of our Inservice (ISI) and…
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Retail Sales Manager
MY WIRELESS
Westfield, IN
- $33,363.2 to $58,363.2 USD / year
Uncapped commission program when meeting or exceeding sales goals
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Carolina Point - Guest Services Manager III
Young Life Incorporated
Remote, United States
Prepare and lead bible studies/devotionals for department staff on a routine basis.
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Direct Sales Rep
St Jude Medical S C Inc
CA
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 min ago
Dual Enrollment Coordinator
Virginia Community Colleges
VA
Must possess a valid driver’s license
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EO
Retail Shift Leader
EZPAWN Oregon, Inc.
Portland, OR
- $19 to $20 USD / hour
Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
Added 1 min ago
EO
Retail Shift Leader
EZPAWN Oregon, Inc.
Milwaukie, OR
- $19 to $20 USD / hour
Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
Added 1 min ago
EO
Retail Sales Associate
EZPAWN Oregon, Inc.
Portland, OR
- $17.8 to $18 USD / hour
…Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will…
Added 1 min ago
EO
Retail Sales Associate
EZPAWN Oregon, Inc.
Beaverton, OR
- $17.8 to $18 USD / hour
…Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will…
Added 1 min ago
EA
Retail Sales Associate
EZPAWN Alabama, Inc.
Birmingham, AL
- $14 to $15 USD / hour
…Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will…
Added 1 min ago
CC
Pursuit Marketing Manager
C&S Companies
Rochester, NY · Buffalo, NY · Livonia, MI · Orlando, FL · Syracuse, NY
- $100,000 to $120,000 USD / year
The successful candidate must have excellent organizational, communication and presentation skills
Added 1 min ago
Materials Sourcing Lead
Formlabs
Boston, MA · Somerville, MA
We’re looking for a commercially minded Materials Sourcing Lead to own our powder supply base. You’ll manage contract manufacturer relationships, negotiate the agreements that govern them,…
Added 1 min ago
Materials Sourcing Lead
Formlabs
Somerville, MA
We’re looking for a commercially minded Materials Sourcing Lead to own our powder supply base. You’ll manage contract manufacturer relationships, negotiate the agreements that govern them,…
Added 1 min ago
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Industrial HVAC Technician
Aerotek
Baltimore, MD
- $48.08 to $72.12 USD / hour
3+ years of supervisory, lead, foreman, or management experience overseeing technicians or skilled trades personnel.
Added 1 min ago
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Warehouse Worker
Aerotek
Kansas City, MO
- $18.25 to $19.25 USD / hour
Ability to stand on your feet for 12-hour shifts while performing repetitive tasks · Willingness to work consistent 12-hour shifts, including days, nights, and weekends depending on assigned schedule
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Senior Staff Product Manager, Analytics
MediaAlpha
Los Angeles, CA
- $180,000 to $210,000 USD / year
Location: Los Angeles | Hybrid (3 days per week in office)
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Supervisor
H&M Group
Skokie, IL
…also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong…
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Floor Manager
H&M Group
Atlanta, GA
With a passionate and dedicated team by your side, you will lead with energy and purpose - setting the tone for a store environment that’s not only welcoming and inspiring but also drives…
Added 2 mins ago
ESEA CONSOLIDATED EDUCATION PROGRAM SPECIALIST
Arizona Department of Administration
AZ
Candidates should apply with ability and willingness to work in-office up to five days per week as business needs necessitate
Added 2 mins ago
LCE Systems NPI Turbomachinery Integrator
GE Aerospace
Evendale, OH
In this position, you will work across engineering, program management, supply chain, test, quality, and customer teams to solve complex technical problems within a Flight Deck framework.…
Added 3 mins ago
CC
Sales Professional - Outside Sales
California Cemetery and Funeral Services, LLC
CA
- $50,000 to $100,000 USD / year
In states/provinces where required, must hold a Funeral Directors License to perform this role

ServiceNow

Senior Manager, Project/Program (Info Systems) Management

Santa Clara, CA, United States

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Job details

Experience: 10+ years of experience as a digital transformation change agent and customer experience expert
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
Conduct data-based analysis to enable all decision making on strategic and operational problems
Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
Develop insights to drive effective, high-quality decisions making and decisive actions
Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Qualifications

To be successful in this role, the ideal candidate has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience as a digital transformation change agent and customer experience expert
Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes
Must enjoy working in a highly collaborative environment across multiple geographies
Experience designing optimized customer experiences in either CSM, CRM, or HCM
Dedicated to executing based on the Agile and Scrum software methodologies
High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
The ability to generate ideas for how our digital experiences can make our customers more successful
Must be technically savvy and able to design and build applications that meet business goals and objectives
Must be a self-starter and keen to explore new solutions with limited guidance or supervision
Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions
Strong release management and QA management experience
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Stimulates and relish change, adapt quickly, and see change as an opportunity while embracing diversity and new ideas
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
Prior history working with the ServiceNow platform a major plus

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States