Jobs in the United States

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Added 1 min ago
Clinical Associate
St Jude Medical S C Inc
MA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 1 min ago
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Product Manager, Healthplan Technology Services
Bright Vision Technologies
Greensboro, NC
- $115,000 to $168,000 USD / year
Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years…
Added 2 mins ago
Area Power Generation Business Class Manager
HDR
Charlotte, NC · Raleigh, NC
…transmitted and delivered as global energy demands grow. From massive data centers to modernizing transmission systems, our industry-recognized engineers and scientists have been at the…
Added 2 mins ago
M
Senior Staff Product Manager, Analytics
MediaAlpha
Los Angeles, CA
- $180,000 to $210,000 USD / year
Location: Los Angeles | Hybrid (3 days per week in office)
Added 3 mins ago
CG
Account Manager, Subsurface Technologies Equipment (Bay Area)
Cansel Group of companies
Fresno, CA
- $60,000 USD / year
California Surveying & Drafting Supply (CSDS) helps clients capture, transform, and manage data, leading to increased field-to-finish efficiency and profitability. We accelerate the…
Added 3 mins ago
A
Senior Software Engineer, Backend (ML Feature Platform)
Affirm
Remote, United States
- $195,000 to $225,000 USD / year
The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business.…
Added 4 mins ago
Production Manager NC - 1st Shift
PCB Piezotronics, Inc.
Halifax, NC
As a Production Manager NC with PCB Piezotronics, Inc., you will supervise production and/or assembly of parts or product by the department to ensure timely and quality completion. Sets…
Added 4 mins ago
UD
Senior ERP Business Process Specialist
Unified Door and Hardware Group
Remote, United States
- $100,000 to $125,000 USD / year
…within one or more areas of the system, including Estimating, Engineering and Detailing, Project Management, Procurement, Warehouse and Inventory Operations, or Accounting and…
Added 4 mins ago
Product Manager
Meta
Helena, MT
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product…
Added 4 mins ago
Privacy Data Analyst, Evidencing and Monitoring
Meta
Helena, MT
Explain and defend data methodologies to regulators as needed
Added 4 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Helena, MT
…on projects critical to Meta's Infrastructure Supply Chain & Engineering team. This role involves leveraging functional expertise, thought leadership and strategic influence to help…
Added 4 mins ago
Project Manager - Global Labeling
Cardinal Health
Helena, MT
The Project Manager - Global Labeling is responsible for planning, governing, and executing large-scale, enterprise-wide labeling initiatives within the Global Labeling organization. This…
Added 4 mins ago
Sr Field Service Technician
Honeywell Technologies
Helena, MT
YOU MUST HAVE
Added 4 mins ago
Analytics Program Manager
Meta
Helena, MT
…even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration, Analytics Program…
Added 7 mins ago
Material Coordinator
ZAP Engineering
Odessa, TX
ZAP is a full-service engineering, design, and construction management firm servicing the oil & gas, heavy industrial, mining, and manufacturing sectors. From our Lakewood, Colorado office,…
Added 8 mins ago
Area Power Generation Business Class Manager
HDR
Charlotte, NC · Raleigh, NC
…transmitted and delivered as global energy demands grow. From massive data centers to modernizing transmission systems, our industry-recognized engineers and scientists have been at the…
Added 8 mins ago
Senior Quality Manager
EnerSys Delaware Inc.
Greenville, SC
…EnerSys supports customers across communications networks, data centers, energy infrastructure, material handling, transportation, aerospace and defense - including applications where power…
Added 9 mins ago
AU
MRO Coordinator
ABM US
WILTON, CT · Wilton, CT
- $25 to $28 USD / hour
…levels to support plant operations. Reporting to the Maintenance Manager, you will support storeroom operations by ensuring maintenance, repair, and operations inventory is accurately…
Added 9 mins ago
MT
Transit Management Analyst Series
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
However, all candidates must have a baccalaureate degree
Added 10 mins ago
Marine Engineering Co-Op
Fairbanks Morse Defense
Beloit, WI
…for the Navy, Coast Guard, and Military Sealift Command. The engineering co-op student will work alongside engineers that are responsible for the design, development, production, test,…
Added 10 mins ago
Senior Manager, Project/Program (Info Systems) Management
ServiceNow
Santa Clara, CA
…reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native…
Added 11 mins ago
WC
Senior Product Manager, Subscriptions
WP Company LLC
United States
- $119,700 to $199,300 USD / year
You like working across teams and are good at turning ideas from marketing, design, data science, and engineering into something everyone can build toward.
Added 11 mins ago
Training Administrator
BNH
Arnold AFB, TN
…supporting the Test Operations and Sustainment Contract, at Arnold Engineering Development Complex, Arnold Air Force Base, TN. The Training Administrator will be working as a member of an…
Added 12 mins ago
Technical Program Manager, Google Enterprise Network PMO, Strategic Programs
Google
Austin, TX · Sunnyvale, CA
Experience managing cross-functional programs with distributed engineering, product, and business stakeholders.
Added 12 mins ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Atlanta, GA · Austin, TX · Thornton, CO
Experience working within networking, data center, or telecommunications infrastructure environments.

ServiceNow

Senior Manager, Project/Program (Info Systems) Management

Santa Clara, CA, United States

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Job details

Experience: 10+ years of experience as a digital transformation change agent and customer experience expert
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
Conduct data-based analysis to enable all decision making on strategic and operational problems
Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
Develop insights to drive effective, high-quality decisions making and decisive actions
Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Qualifications

To be successful in this role, the ideal candidate has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience as a digital transformation change agent and customer experience expert
Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes
Must enjoy working in a highly collaborative environment across multiple geographies
Experience designing optimized customer experiences in either CSM, CRM, or HCM
Dedicated to executing based on the Agile and Scrum software methodologies
High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
The ability to generate ideas for how our digital experiences can make our customers more successful
Must be technically savvy and able to design and build applications that meet business goals and objectives
Must be a self-starter and keen to explore new solutions with limited guidance or supervision
Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions
Strong release management and QA management experience
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Stimulates and relish change, adapt quickly, and see change as an opportunity while embracing diversity and new ideas
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
Prior history working with the ServiceNow platform a major plus

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States