Jobs in the United States

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Added 1 min ago
Software Engineer
Visionist, Inc.
Columbia, MD
Visionist has an exciting new, fully FUNDED opportunity for a Software Engineer on our largest PRIME contract. Our team of Analysts and Engineers is motivated by the direct impact on the…
Added 1 min ago
Applied AI Engineer
Visionist, Inc.
Columbia, MD
…gratification. This premier program encompasses traditional software services including Systems Design and Engineering, Database Administration, Data Science and Knowledge Management,…
Added 2 mins ago
Materials Sourcing Lead
Formlabs
Boston, MA · Somerville, MA
Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precision, for thousands of layers, with…
Added 2 mins ago
Materials Sourcing Lead
Formlabs
Somerville, MA
Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precision, for thousands of layers, with…
Added 2 mins ago
Area Power Generation Business Class Manager
HDR
Charlotte, NC · Raleigh, NC
HDR is seeking a dynamic and experienced Power Generation Business Class Manager to lead and grow our Power Generation team in North Carolina. This role is focused on strategic management,…
Added 3 mins ago
Project Manager
Wharton-Smith
Palm Beach Gardens, FL · Hollywood, FL
Lead all phases of project planning, execution, and closeout activities.
Added 3 mins ago
Project Manager
Wharton-Smith
Fort Myers, FL
Lead all phases of project planning, execution, and closeout activities.
Added 3 mins ago
Preconstruction Services Manager
Wharton-Smith
Tampa, FL
…complex construction projects. This position applies professional engineering principles and construction expertise to evaluate project feasibility, analyze engineering documents, develop…
Added 3 mins ago
Senior Preconstruction Manager
Wharton-Smith
Tampa, FL
…seamless transition to operations. Senior-level candidates will lead more complex pursuits, mentor team members, and contribute strategically to preconstruction planning and…
Added 3 mins ago
Project Manager
Wharton-Smith
Baton Rouge, LA
Lead all phases of project planning, execution, and closeout activities.
Added 3 mins ago
Project Manager
Wharton-Smith
Pensacola, FL
Lead all phases of project planning, execution, and closeout activities.
Added 3 mins ago
Project Manager
Wharton-Smith
Beaufort, SC
Lead all phases of project planning, execution, and closeout activities.
Added 3 mins ago
Design Manager / Project Manager
Wharton-Smith
Sanford, FL
Valid Driver License required
Added 3 mins ago
Collaborative Project Manager
Wharton-Smith
Sanford, FL
Valid Driver License required
Added 3 mins ago
Business Development Manager
Wharton-Smith
Sanford, FL
Utilize strategic account planning, sales pipeline management tools, and customer relationship management (CRM) software, such as Monday.com, to track opportunities and support business…
Added 3 mins ago
Senior Structural Design Supervisor
Fluor Careers
Greenville, SC
…value and technical competence. This position serves as Design Lead on assigned projects of difficult complexity design…
Added 4 mins ago
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Senior Software Engineer, Backend (ML Feature Platform)
Affirm
Remote, United States
- $195,000 to $225,000 USD / year
The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business.…
Added 5 mins ago
Manager, Regulatory Compliance
Otsuka America Pharmaceutical Inc.
Helena, MT
Lead inspection readiness activities including but not limited to management of inspection calendar, supporting development of functional area slide presentations, scheduling KOMs,…
Added 5 mins ago
Design Project Lead, Data Center Design and Construction
Meta
Helena, MT
Meta is seeking a Design Project Lead experienced in the design and construction of Critical Facilities to become part of our Data Center Design Engineering organization. Our data centers…
Added 5 mins ago
HT
Director Sales, Connected Services
Honeywell Technologies
Helena, MT
- $198,000 to $285,000 USD / year
YOU MUST HAVE:
Added 5 mins ago
Business Technologist
McKenney's Inc.
Atlanta, GA
As a key contributor to our digital transformation efforts, you’ll help lead change management initiatives - ensuring successful adoption of new tools, processes, and technologies across…
Added 8 mins ago
Area Power Generation Business Class Manager
HDR
Charlotte, NC · Raleigh, NC
HDR is seeking a dynamic and experienced Power Generation Business Class Manager to lead and grow our Power Generation team in North Carolina. This role is focused on strategic management,…
Added 9 mins ago
Senior Quality Manager
EnerSys Delaware Inc.
Greenville, SC
Establish and lead the site Quality organization, including hiring, resource planning, training, development, and performance management.
Added 10 mins ago
Director of Software Engineering
JPMC page
Plano, TX · Wilmington, DE
As a Director of Software Engineering at JPMorganChase within the Auto Technology Retail & Consumer Digital Channels, you lead a technical area and drive impact within teams, technologies,…
Added 11 mins ago
Senior Manager, Project/Program (Info Systems) Management
ServiceNow
Santa Clara, CA
Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work

ServiceNow

Senior Manager, Project/Program (Info Systems) Management

Santa Clara, CA, United States

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Job details

Experience: 10+ years of experience as a digital transformation change agent and customer experience expert
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
Conduct data-based analysis to enable all decision making on strategic and operational problems
Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
Develop insights to drive effective, high-quality decisions making and decisive actions
Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Qualifications

To be successful in this role, the ideal candidate has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience as a digital transformation change agent and customer experience expert
Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes
Must enjoy working in a highly collaborative environment across multiple geographies
Experience designing optimized customer experiences in either CSM, CRM, or HCM
Dedicated to executing based on the Agile and Scrum software methodologies
High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
The ability to generate ideas for how our digital experiences can make our customers more successful
Must be technically savvy and able to design and build applications that meet business goals and objectives
Must be a self-starter and keen to explore new solutions with limited guidance or supervision
Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions
Strong release management and QA management experience
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Stimulates and relish change, adapt quickly, and see change as an opportunity while embracing diversity and new ideas
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
Prior history working with the ServiceNow platform a major plus

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States