Jobs in the United States

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Customer Success Manager
Intralinks, Inc.
NY
Your Future: 401k Matching Program, Professional Development Reimbursement
Added 1 min ago
Product Owner
Dynetics, Inc
Ann Arbor, MI
…(M-SHORAD) aligned solutions. This role will report to the Program Manager responsible for full kill chain C-UAS sensing, decision aids, and effectors. As a product owner you will help…
Added 1 min ago
Senior Manager, Project Management (Hybrid)
Capital One
McLean, VA · Charlotte, NC · Richmond, VA · NY · Plano, TX
Audit’s Chief of Staff Strategy & Operations team is seeking an experienced Senior Manager to drive large-scale projects, lead key strategic programs, and manage and mature the department’s…
Added 2 mins ago
UG
Senior Director, Strategy & Transformation, Integrated Specialty Care - Remote
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 5 mins ago
M
Senior Staff Product Manager, Analytics
MediaAlpha
Los Angeles, CA
- $180,000 to $210,000 USD / year
Location: Los Angeles | Hybrid (3 days per week in office)
Added 6 mins ago
Real Estate Assistant Retail Asset Manager Assistant Vice President
Citibank, N.A.
Remote, United States
Citi is looking for a Real Estate Assistant Retail Asset Manager to join the West Retail Asset Management team, reporting to the West Senior Asset Manager. In this role, you will support…
Added 7 mins ago
CG
Account Manager, Subsurface Technologies Equipment (Bay Area)
Cansel Group of companies
Fresno, CA
- $60,000 USD / year
CSDS is seeking an Account Manager to join our Subsurface Technologies team. This is a consultative, field-based sales role supporting an established Central California and Bay Area…
Added 8 mins ago
Certified Athletic Trainer College Pro PRN
Intermountain Health
Butte, MT
Carries out rehabilitation program and protocols independently after athlete or patient has been evaluated and treatment plan has been established.
Added 8 mins ago
Phlebotomist
Intermountain Health
Billings, MT
Six months of phlebotomy experience, phlebotomy training or national certification as approved by manager/supervisor. Preferred.
Added 8 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Billings, MT
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 8 mins ago
Product Manager
Meta
Helena, MT
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 8 mins ago
Privacy Data Analyst, Evidencing and Monitoring
Meta
Helena, MT
Added 8 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Helena, MT
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 8 mins ago
Physician Pay Analyst
Intermountain Health
Helena, MT
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
Added 8 mins ago
Analytics Program Manager
Meta
Helena, MT
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 9 mins ago
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Sales Manager (Full Time)
Carter's
Lancaster, PA
- Full-time
Added 11 mins ago
CEC - EBD Single Family Program Manager I
Franklin Energy
Seattle, WA
…management role, you will oversee all aspects of an energy program and will work closely with both clients and our energy professionals to achieve client energy efficiency goals and other…
Added 13 mins ago
Executive Director, Talent & Performance Management
JPMC page
New York, NY · NY
Collaborate on 360 feedback debriefs for the Accelerate program as the model evolves (potentially a simplified, manager-led model leveraging AI Coach).
Added 14 mins ago
Senior Manager, Project/Program (Info Systems) Management
ServiceNow
Santa Clara, CA
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Added 15 mins ago
EE
Analyst, Business Support
Enbridge Employee Services Inc
Hereford, TX
- $27 to $40 USD / hour
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
Added 15 mins ago
Senior Manager of Customer Engagement Operations
ECI Software Solutions
Remote, United States
As Senior Manager, Customer Engagement Operations, you'll make sure those journeys execute reliably across thousands of customers through automation, AI, and thoughtful operational design.
Added 15 mins ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Atlanta, GA · Austin, TX · Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 16 mins ago
Tax Manager, State and Local Tax
BDO USA Experienced
Philadelphia, PA
A Tax Manager, State and Local Tax is responsible for advising clients of the tax implications relating to their business objectives, recommending alternate courses of action, as well as…
Added 16 mins ago
Tax Manager, State and Local Tax
BDO USA Experienced
Jacksonville, FL
A Tax Manager, State and Local Tax is responsible for advising clients of the tax implications relating to their business objectives, recommending alternate courses of action, as well as…
Added 16 mins ago
SI
SAP NS2 Sr. Director of Contracts - Hybrid / Herndon, VA
SAP IT Business Systeme
Herndon, VA
- $142,600 to $327,200 USD / year
All internal must have manager’s approval to transfer

ServiceNow

Senior Manager, Project/Program (Info Systems) Management

Santa Clara, CA, United States

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Job details

Experience: 10+ years of experience as a digital transformation change agent and customer experience expert
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work
Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development
Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions
Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences
Build effective working relationships with highly motivated and innovative members of teams across ServiceNow
Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team member to be successful
Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments
Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow
Conduct data-based analysis to enable all decision making on strategic and operational problems
Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts
Develop insights to drive effective, high-quality decisions making and decisive actions
Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals
Own and execute projects against clear project plans with well-defined milestones and business impact objectives

Qualifications

To be successful in this role, the ideal candidate has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience as a digital transformation change agent and customer experience expert
Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes
Must enjoy working in a highly collaborative environment across multiple geographies
Experience designing optimized customer experiences in either CSM, CRM, or HCM
Dedicated to executing based on the Agile and Scrum software methodologies
High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
The ability to generate ideas for how our digital experiences can make our customers more successful
Must be technically savvy and able to design and build applications that meet business goals and objectives
Must be a self-starter and keen to explore new solutions with limited guidance or supervision
Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions
Strong release management and QA management experience
Excels in mitigating program delivery risks and strive to share accurate and timely program status to everyone
Stimulates and relish change, adapt quickly, and see change as an opportunity while embracing diversity and new ideas
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
Prior history working with the ServiceNow platform a major plus

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States