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Added 2 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Wilkesboro, NC
- $40,736 to $80,243 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.
Added 2 mins ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Hinton, VA · Edinburg, VA · Timberville, VA
- $40,736 to $80,243 USD / year
$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.
Added 4 mins ago
FS
National Fire Danger Rating System Program Manager
Forest Service
Location Negotiable After Selection
- $97,564 to $146,671 USD / year
Duties listed are at full performance grade GW-13. | Provides national level leadership, coordination, oversight, and program management for the national fire danger program and technology.…
Added 7 mins ago
OA
Program Specialist
Other Agencies and Independent Organizations
Washington, DC
- $102,415 to $158,322 USD / year
…Organization of American States (WHA/USOAS). The incumbent serves as a Program Specialist providing administrative and program oversight support of activities between the United States and…
Added 10 mins ago
OA
Emergency Management Specialist
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $158,322 USD / year
…preparedness. This role ensures the continuity of INR's intelligence operations including collection, analysis, and production in the event of an…
Added 10 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Worcester, MA
- $59,314 to $77,110 USD / year
Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Added 10 mins ago
CF
Business Services Support Specialist
Centers for Disease Control and Prevention
Atlanta, GA
- $65,271 to $84,857 USD / year
This position is located in the Department of Health and Human Services, Office of Public Health Data, Surveillance, and Technology, headquartered in Atlanta, Georgia.
Added 10 mins ago
DI
TELECOMMUNICATIONS MANAGER
Defense Information Systems Agency
Fort Meade, MD
- $169,279 to $197,200 USD / year
…elements. | Provides costing, technical, and security input for program planning, decision-making, and installation. | Directs branch employees in the development of program and supporting…
Added 13 mins ago
Assistant Site Manager, DashMart - Los Angeles, CA
DoorDash USA
Los Angeles, CA
…includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our…
Added 16 mins ago
SP
Electrical Engineer
Southwestern Power Administration
Jonesboro, AR · Springfield, MO · Tulsa, OK
- $57,999 to $103,709 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 19 mins ago
FS
Supervisory Information Technology Specialist (SYSANALYSIS)
Forest Service
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
…ensure the operational effectiveness and excellence of the business unit in the delivery of platforms and services. | Determining broad functional assignments for subordinate staff who…
Added 29 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group
GALESBURG, MI
- $56,500 to $62,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route…
Added 35 mins ago
Software Development Manage, Prime Video Title Promotions and Personalization
Amazon.com Services LLC
Seattle, WA
As a Software Development Manager, you will manage a group of talented SDEs and work with them on the design, implementation, and delivery of large technology initiatives for Prime Video…
Added 39 mins ago
SC
Service Desk Supervisor
State Controller's Office
CA
- $8,504 to $11,395 USD / month
Under general direction of the Information Technology Manager I in the Information Systems Division (ISD) the incumbent will take day-to-day direction from the Unclaimed Property Division…
Added 44 mins ago
IS Program Manager-Enterprise Medical Device Strategy - Remote
Providence St. Joseph Health
Billings, MT
The IS Program Manager - Enterprise Medical Device Strategy provides program leadership, strategic coordination, and execution oversight for enterprise initiatives within the Clinical…
Added 1 hour ago
Vice President (AI Platform Governance)
Golub Capital LLC
United States
The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow…
Added 1 hour ago
R
Regal Kapolei Commons - PART TIME Assistant Manager - Pay $23.50!!!!😁
Regal
Kapolei, HI
- Part-time
Summary: The Assistant Manager is a hourly employee whose primary function is the operation and supervision of a theatre and its employees, and to act as a representative to Regal in a way…
Added 1 hour ago
Talent & Workforce Consulting Manager - Life Science
Accenture LLP Company
NY
…bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for…
Added 1 hour ago
HR Reinvention Industry & Process Advisor Manager, Life Sciences
Accenture LLP Company
NY
You own the full process transformation design cycle for HR - from assessing how market forces, regulatory shifts, and technology changes are reshaping the function, through specifying the…
Added 1 hour ago
Event Manager III
Maritz Global Events Inc
Sunnyvale, CA
The Event Manager III is the primary client point of contact for assigned meetings and events onsite at the client’s campus. Manages meetings and events through the implementation of…
Added 1 hour ago
Senior Manager, Retention Marketing, Ads & DoorDash for Business
DoorDash USA
Remote, United States
As the Senior Manager of Retention Marketing for Ads and DoorDash for Business (DDFB), you will lead a team of Marketers responsible for marketing communications with Advertisers and DDFB…
Added 1 hour ago
Operations Manager
Ulta Beauty, Inc.
Fort Wayne, IN
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Operations Manager
Ulta Beauty, Inc.
Surprise, AZ
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
Operations Manager
Ulta Beauty, Inc.
West Valley, UT
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
SO
Senior Manager Information Security (Compliance) Remote From Anywhere In CO
State of Colorado
CO
- $134,000 to $144,000 USD / year
Join the Information Security Office as our Senior Compliance Manager and empower a team dedicated to protecting Colorado's public services and data. In this role, you will lead the daily…

ServiceNow

Product Strategy Sr Manager

San Diego, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the team:

The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with ServiceNow. CCx spans support, learning, and success experiences, built on the ServiceNow AI Platform.

About the role:

As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and success. You will translate customer insight, market trends, product data, and leadership priorities into a clear strategic direction, compelling strategy documents, and aligned roadmaps. In this role, you will combine strategic thinking with hands-on product strategy - developing strategy documents and executive presentations, shaping roadmaps and business cases, and ensuring timely follow-through. You will engage directly with customers and senior leaders, exercise strong judgment in sensitive and ambiguous situations, and influence product and business decisions through evidence-based insights. Success requires exceptional written and verbal communication, analytical rigor, operational discipline, executive presence, and the ability to deliver measurable outcomes in a fast-moving, matrixed environment.

What you get to do in this role:

This role connects strategy, customer perspective, product direction, and execution at scale. You will partner across product, engineering, design, customer operations, and communications to turn complex inputs into aligned plans, decision-ready insights, and effective customer and executive engagements.

Digital CX product strategy - define and evolve the multi-year product strategy for CCx digital experiences across support, learning, and success, including self-service, AI-powered and autonomous support, and personalized customer journeys. Integrate customer feedback, engagement signals, product inputs, and leadership perspectives into CCx Product Strategy and recurring intelligence and decision-ready insights; identify evidence gaps, recurring themes, product implications, and decisions required.
Customer engagement and executive experiences - shape the strategy and content for customer forums and executive briefings that inform and validate product direction; facilitate discussions and present directly to customers when appropriate.
Market and customer insight - run competitive and market analysis, size opportunities, and use customer research and usage data to identify where to invest and where to stop.
Strategy development and storytelling - independently author strategy documents, executive PowerPoint presentations, roadmaps, and business cases that articulate vision, priorities, tradeoffs, and investment needs, from problem framing through executive review.
Decision support and influence - apply sound judgment and analytical rigor to recommend priorities, shape product and business decisions, surface tradeoffs, and drive alignment across senior stakeholders without direct authority.
Outcomes and measurement - define success metrics for the digital CX strategy, such as customer effort, self-service and case deflection rates, adoption, and customer satisfaction, and connect initiatives to company goals.
AI-enabled ways of working - embed AI into research, synthesis, planning, content development, program execution, and measurement while applying appropriate judgment and quality controls.

Qualifications

To be successful in this role, we need someone who has:

10+ years of relevant experience in product strategy or product management, preferably at a SaaS or enterprise technology company; experience in management consulting, customer experience strategy, or strategic program management is a plus.
Deep understanding of digital customer experience, including self-service, support and success platforms, customer journey design, and AI-driven customer engagement.
Proven track record of authoring strategy documents and executive PowerPoint presentations that drove investment or roadmap decisions; work samples or portfolio required.
Experience applying strategy frameworks, competitive analysis, business case development, and prioritization methods to shape product direction.
Demonstrated ability to lead multiple complex, cross-functional programs from strategy through execution, including governance, planning, dependencies, risks, stakeholder accountability, and outcome measurement.
Experience engaging directly with customers and senior executives, facilitating high-stakes discussions, and converting customer perspectives into actionable product and business insights.
Exceptional written, verbal, and visual communication skills, with a strong record of developing strategic narratives, executive-level presentations, briefings, and decision materials.
Strong executive judgment and presence, including the ability to anticipate questions, calibrate content for different audiences, prepare leaders and speakers, and navigate sensitive or ambiguous situations.
Ability to synthesize qualitative and quantitative inputs, recognize patterns and evidence gaps, frame product implications, and recommend clear priorities and decisions.
Working knowledge of product development and planning practices, customer feedback systems, roadmap communication, and closed-loop engagement processes.
Proven ability to influence across product, engineering, design, customer success, communications, and operations without direct authority.
Experience using AI-powered tools or designing AI-enabled workflows to improve research, synthesis, communication, decision-making, program execution, or measurement.
Highly collaborative, organized, and resilient, with the ability to balance strategic thinking, creative storytelling, and detailed operational execution in a fast-moving environment.
ServiceNow Platform experience, specifically CRM, is a plus.

For positions in this location, we offer a base pay of $148,900 - $230,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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