Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
O
GPU Handover Senior Technical Program Manager
Oracle
Jackson, MS
- $91,400 to $187,000 USD / year
We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. Prospective team…
Added 1 min ago
C
AI Program Manager
CAI
Jackson, MS
- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…
Added 1 min ago
Senior Cybersecurity Architect (Cloud)
Amentum
Jackson, MS
Provide practical design and engineering guidance to cloud platform owners, application teams, IT, and connected program sites, including options and tradeoffs when requirements compete.
Added 1 min ago
Cybersecurity Engineer (Cloud)
Amentum
Jackson, MS
Work with Identity, Network Security, Data Security, Detection and Incident Response, IT, connected program sites, and application teams to implement controls within their areas of…
Added 4 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
…agreed-upon roadmap for both products in parallel, then work with program management, engineering, ground systems, and satellite operations to design, build, and launch reliable, secure,…
Added 4 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
…agreed-upon roadmap for both products in parallel, then work with program management, engineering, ground systems, and satellite operations to design, build, and launch reliable, secure,…
Added 37 mins ago
HR Partner Finance
Intuitive
Sunnyvale, CA
Deliver expert coaching and consulting to senior management and employees to drive a high-performance culture.
Added 48 mins ago
AC
Controller
Aston Carter
Goleta, CA
- $180,000 to $225,000 USD / year
Job Title: ControllerJob DescriptionThe Business Unit Controller serves as the senior financial leader for a dynamic organization and a key strategic business partner to the Business…
Added 49 mins ago
Senior Product Manager - Technical, Marine & RV/Camping
Storable
United States
Storable is seeking experienced, AI-native Senior Product Managers – Technical to support our growing Marine and RV & Camping businesses.
Added 1 hour ago
Senior Manager - Spares Operations
Lumen Technologies
OR
Serve as the senior escalation leader for urgent program issues, order failures, DOA replacements, transportation delays, repair constraints, and other customer- or service-impacting events…
Added 1 hour ago
CO
Energy Account Services Specialist I/II (Power Resources Specialist I/II) – Energy Department
City of San Jose
San Jose, CA
- $108,151.68 to $143,423.28 USD / year
…Programs division. This is a full-time position reporting to the Senior Billing Operations & Data Manager (Senior Power Resources Specialist), with a focus on billing operations, regulatory…
Added 1 hour ago
O
Program Manager 4
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Detail oriented and relentless Principal Program Manager who are comfortable to roll up the sleeve to dive deep with engineers to create execution plans, identify dependencies and…
Added 1 hour ago
DevSecOps Senior Managing Engineer (US)
TD Bank, N.A.
Mount Laurel, NJ
Influencing effectively across engineering, infrastructure, cybersecurity, architecture and senior leadership.
Added 1 hour ago
Senior Business Architect
Jobgether
Remote, United States
We are seeking an experienced Senior Business Architect to lead complex business transformation and operations strategy initiatives for major enterprise clients across industries such as…
Added 1 hour ago
Senior Manager - Spares Operations
Lumen Technologies
Remote, United States
Serve as the senior escalation leader for urgent program issues, order failures, DOA replacements, transportation delays, repair constraints, and other customer- or service-impacting events…
Added 1 hour ago
Staff Program Manager, Strategy & Operations
Boston Dynamics, Inc.
Waltham, MA
Boston Dynamics is looking for a Staff Program Manager, Strategy & Operations to join our Prototype Operations Team. The Strategy & Operations Program Manager runs the back end of Prototype…
Added 1 hour ago
C
AI Program Manager
CAI
Augusta, ME
- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…
Added 1 hour ago
Director, Customer Delivery & Education
Eve
Remote, United States
…Customer Success, you will build and run the customer escalation program, personally lead complex recoveries and work directly with customer executives and with Customer Success, Support,…
Added 1 hour ago
Director, Business Development and Capture Management - DoD IT
Akima, LLC
Herndon, VA
Akima, LLC is looking to hire a self-starting and highly motivated Director, Business Development and Capture Manager with strong emphasis on building DoD IT business for Technology…
Added 1 hour ago
Senior Vice President, Artificial Intelligence and Research (Visa AI Studio)
Visa Technology and Operations LLC
Foster City, CA
We are looking for a senior leader to lead Visa AI Studio and shape AI across the company. This role brings together:
Added 1 hour ago
O
Principal Program Manager – Demand Planning
Oracle
Nashville, TN · Santa Clara, CA
- $91,000 to $209,500 USD / year
Present demand plans, assumptions, risks, and recommendations to senior leaders across capacity planning, operations, supply chain, engineering, customer management, and finance to drive…
Added 1 hour ago
Senior Solutions Consultant
PagerDuty
Atlanta, GA
Added 1 hour ago
J
Sr. Manager, Business Resilience - Response Operations
Jobgether
Remote, United States
- $135,000 to $205,000 CAD / year
This senior leadership role is responsible for shaping and leading an enterprise-wide crisis response program within a global technology environment.
Added 1 hour ago
Manager, program management - Facilities Programs
Starbucks Coffee Company
Seattle
Now Brewing – manager, program management - Facilities Programs! #tobeapartner
Added 2 hours ago
G
Lab Robotics Manager
GSK
Cambridge, MA
- $119,625 to $199,375 USD / year
In a technological environment that evolves at high pace, the Lab Robotics Manager will act as key enabler for the automation of the Scientific Area, Vx CL&AP, and DDS laboratories.…

ServiceNow

Product Strategy Sr Manager

San Diego, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the team:

The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with ServiceNow. CCx spans support, learning, and success experiences, built on the ServiceNow AI Platform.

About the role:

As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and success. You will translate customer insight, market trends, product data, and leadership priorities into a clear strategic direction, compelling strategy documents, and aligned roadmaps. In this role, you will combine strategic thinking with hands-on product strategy - developing strategy documents and executive presentations, shaping roadmaps and business cases, and ensuring timely follow-through. You will engage directly with customers and senior leaders, exercise strong judgment in sensitive and ambiguous situations, and influence product and business decisions through evidence-based insights. Success requires exceptional written and verbal communication, analytical rigor, operational discipline, executive presence, and the ability to deliver measurable outcomes in a fast-moving, matrixed environment.

What you get to do in this role:

This role connects strategy, customer perspective, product direction, and execution at scale. You will partner across product, engineering, design, customer operations, and communications to turn complex inputs into aligned plans, decision-ready insights, and effective customer and executive engagements.

Digital CX product strategy - define and evolve the multi-year product strategy for CCx digital experiences across support, learning, and success, including self-service, AI-powered and autonomous support, and personalized customer journeys. Integrate customer feedback, engagement signals, product inputs, and leadership perspectives into CCx Product Strategy and recurring intelligence and decision-ready insights; identify evidence gaps, recurring themes, product implications, and decisions required.
Customer engagement and executive experiences - shape the strategy and content for customer forums and executive briefings that inform and validate product direction; facilitate discussions and present directly to customers when appropriate.
Market and customer insight - run competitive and market analysis, size opportunities, and use customer research and usage data to identify where to invest and where to stop.
Strategy development and storytelling - independently author strategy documents, executive PowerPoint presentations, roadmaps, and business cases that articulate vision, priorities, tradeoffs, and investment needs, from problem framing through executive review.
Decision support and influence - apply sound judgment and analytical rigor to recommend priorities, shape product and business decisions, surface tradeoffs, and drive alignment across senior stakeholders without direct authority.
Outcomes and measurement - define success metrics for the digital CX strategy, such as customer effort, self-service and case deflection rates, adoption, and customer satisfaction, and connect initiatives to company goals.
AI-enabled ways of working - embed AI into research, synthesis, planning, content development, program execution, and measurement while applying appropriate judgment and quality controls.

Qualifications

To be successful in this role, we need someone who has:

10+ years of relevant experience in product strategy or product management, preferably at a SaaS or enterprise technology company; experience in management consulting, customer experience strategy, or strategic program management is a plus.
Deep understanding of digital customer experience, including self-service, support and success platforms, customer journey design, and AI-driven customer engagement.
Proven track record of authoring strategy documents and executive PowerPoint presentations that drove investment or roadmap decisions; work samples or portfolio required.
Experience applying strategy frameworks, competitive analysis, business case development, and prioritization methods to shape product direction.
Demonstrated ability to lead multiple complex, cross-functional programs from strategy through execution, including governance, planning, dependencies, risks, stakeholder accountability, and outcome measurement.
Experience engaging directly with customers and senior executives, facilitating high-stakes discussions, and converting customer perspectives into actionable product and business insights.
Exceptional written, verbal, and visual communication skills, with a strong record of developing strategic narratives, executive-level presentations, briefings, and decision materials.
Strong executive judgment and presence, including the ability to anticipate questions, calibrate content for different audiences, prepare leaders and speakers, and navigate sensitive or ambiguous situations.
Ability to synthesize qualitative and quantitative inputs, recognize patterns and evidence gaps, frame product implications, and recommend clear priorities and decisions.
Working knowledge of product development and planning practices, customer feedback systems, roadmap communication, and closed-loop engagement processes.
Proven ability to influence across product, engineering, design, customer success, communications, and operations without direct authority.
Experience using AI-powered tools or designing AI-enabled workflows to improve research, synthesis, communication, decision-making, program execution, or measurement.
Highly collaborative, organized, and resilient, with the ability to balance strategic thinking, creative storytelling, and detailed operational execution in a fast-moving environment.
ServiceNow Platform experience, specifically CRM, is a plus.

For positions in this location, we offer a base pay of $148,900 - $230,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Apply About employer

Report this job