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Merchandiser Mandate Retail Service
Acosta Group
PARKERSBURG, WV
…intelligent, and innovative people who implement our retail programs every…
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General Manager, FSP Operations
Parexel
Charleston, WV
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
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Field Access Manager - New Orleans
Merck
Charleston, WV
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
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Senior Manager, Security Operations Center
Rubrik
Charleston, WV
Rubrik is hiring a Senior Manager to lead our Security Operations Center, including our FedRAMP-authorized environment. Incident response sits at the core of what the SOC does, alongside…
Added 1 min ago
Customer Representative, Sales MAH
Merck
Charleston, WV
…structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business…
Added 1 min ago
Integrations Program Manager
Meta
Charleston, WV
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 1 min ago
UC
Distribution Facilities Specialist
U.S. Coast Guard
Jacksonville, FL
- $61,722 to $80,243 USD / year
Enter and track supply transactions across Coast Guard and partner government databases, using IBM Cognos Business Intelligence (Analytics) reporting tools to review data and resolve invent…
Added 5 mins ago
Senior Revenue Operations Manager
RSA Security
Burlington, MA
We are seeking a strategic, analytical, and hands-on Senior Revenue Operations Manager to improve sales execution through forecasting, pipeline management, compensation, and efficient…
Added 5 mins ago
Employee Relations and Customer Engagement Manager
Muckleshoot Development Corporation
Auburn, WA
Under the direction of executive leadership, the Employee Relations and Customer Engagement Manager serves as the primary coordinator and relationship manager between Muckleshoot…
Added 7 mins ago
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Transition Services Manager
Jobgether
Remote, United States
- $152,200 to $175,100 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Transition Services Manager based in the United States.
Added 7 mins ago
Technology Strategy Manager/Sr Manager, CMT Industry (Telecom, Software & Platforms or High-Tech)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technology Strategy Manager / Senior Manager, CMT…
Added 7 mins ago
Engineering Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager based in the United States.
Added 7 mins ago
P
Field Service Manager
Panasonic
Denver, CO
- $86,320 to $160,308 USD / year
Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
Added 8 mins ago
Mgr, Global Cabling Quality, Global Cabling Quality
Amazon
New Carlisle, IN
AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global Network Delivery organization. As a key leader in…
Added 8 mins ago
Personal Banker Associate I - South Indy Region
Fifth Third Bank, N.A.
Greenwood, IN · Plainfield, IN
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added 9 mins ago
General Manager, FSP Operations
Parexel
Indianapolis, IN
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 9 mins ago
Sales Operations Manager - Sales Strategy
Wolters Kluwer
Indianapolis, IN
As a Sales Operations Manager – Sales Strategy, you’ll work as a trusted partner to Regional and Segment Sales Leadership, enabling data-driven decision-making that improves sales…
Added 9 mins ago
Field Access Manager - New Orleans
Merck
Indianapolis, IN
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
Added 9 mins ago
Senior Manager, Security Operations Center
Rubrik
Indianapolis, IN
Rubrik is hiring a Senior Manager to lead our Security Operations Center, including our FedRAMP-authorized environment. Incident response sits at the core of what the SOC does, alongside…
Added 9 mins ago
Associate Director - Medical Content Capabilities
Lilly
Indianapolis, IN
…enterprise capabilities, business platforms, or cross-functional programs in a regulated environment, with demonstrated leadership in capability ownership, governance, and strategic…
Added 9 mins ago
General Manager - Bilingual
America's Best
Indianapolis, IN
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 9 mins ago
Integrations Program Manager
Meta
Indianapolis, IN
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 9 mins ago
Senior Manager, Product – Ductless Residential HVAC
GE Appliances, a Haier company
Indianapolis, IN
As GE Appliances’ Senior Manager, Product – Ductless Residential HVAC, you will lead assigned ductless product line responsibilities within the Residential HVAC portfolio. This role is…
Added 9 mins ago
Customer Representative, Sales MAH
Merck
Indianapolis, IN
…structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business…
Added 10 mins ago
Operations Engineering Sr Mgr - L6
Lockheed Martin
Owego, NY · Owego
Position Overview The Sr. Operations Manager will lead the Manufacturing Engineering, Process Engineering, and Product Test Engineering teams that support our electronic‑assembly,…

ServiceNow

Product Strategy Sr Manager

San Diego, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the team:

The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with ServiceNow. CCx spans support, learning, and success experiences, built on the ServiceNow AI Platform.

About the role:

As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and success. You will translate customer insight, market trends, product data, and leadership priorities into a clear strategic direction, compelling strategy documents, and aligned roadmaps. In this role, you will combine strategic thinking with hands-on product strategy - developing strategy documents and executive presentations, shaping roadmaps and business cases, and ensuring timely follow-through. You will engage directly with customers and senior leaders, exercise strong judgment in sensitive and ambiguous situations, and influence product and business decisions through evidence-based insights. Success requires exceptional written and verbal communication, analytical rigor, operational discipline, executive presence, and the ability to deliver measurable outcomes in a fast-moving, matrixed environment.

What you get to do in this role:

This role connects strategy, customer perspective, product direction, and execution at scale. You will partner across product, engineering, design, customer operations, and communications to turn complex inputs into aligned plans, decision-ready insights, and effective customer and executive engagements.

Digital CX product strategy - define and evolve the multi-year product strategy for CCx digital experiences across support, learning, and success, including self-service, AI-powered and autonomous support, and personalized customer journeys. Integrate customer feedback, engagement signals, product inputs, and leadership perspectives into CCx Product Strategy and recurring intelligence and decision-ready insights; identify evidence gaps, recurring themes, product implications, and decisions required.
Customer engagement and executive experiences - shape the strategy and content for customer forums and executive briefings that inform and validate product direction; facilitate discussions and present directly to customers when appropriate.
Market and customer insight - run competitive and market analysis, size opportunities, and use customer research and usage data to identify where to invest and where to stop.
Strategy development and storytelling - independently author strategy documents, executive PowerPoint presentations, roadmaps, and business cases that articulate vision, priorities, tradeoffs, and investment needs, from problem framing through executive review.
Decision support and influence - apply sound judgment and analytical rigor to recommend priorities, shape product and business decisions, surface tradeoffs, and drive alignment across senior stakeholders without direct authority.
Outcomes and measurement - define success metrics for the digital CX strategy, such as customer effort, self-service and case deflection rates, adoption, and customer satisfaction, and connect initiatives to company goals.
AI-enabled ways of working - embed AI into research, synthesis, planning, content development, program execution, and measurement while applying appropriate judgment and quality controls.

Qualifications

To be successful in this role, we need someone who has:

10+ years of relevant experience in product strategy or product management, preferably at a SaaS or enterprise technology company; experience in management consulting, customer experience strategy, or strategic program management is a plus.
Deep understanding of digital customer experience, including self-service, support and success platforms, customer journey design, and AI-driven customer engagement.
Proven track record of authoring strategy documents and executive PowerPoint presentations that drove investment or roadmap decisions; work samples or portfolio required.
Experience applying strategy frameworks, competitive analysis, business case development, and prioritization methods to shape product direction.
Demonstrated ability to lead multiple complex, cross-functional programs from strategy through execution, including governance, planning, dependencies, risks, stakeholder accountability, and outcome measurement.
Experience engaging directly with customers and senior executives, facilitating high-stakes discussions, and converting customer perspectives into actionable product and business insights.
Exceptional written, verbal, and visual communication skills, with a strong record of developing strategic narratives, executive-level presentations, briefings, and decision materials.
Strong executive judgment and presence, including the ability to anticipate questions, calibrate content for different audiences, prepare leaders and speakers, and navigate sensitive or ambiguous situations.
Ability to synthesize qualitative and quantitative inputs, recognize patterns and evidence gaps, frame product implications, and recommend clear priorities and decisions.
Working knowledge of product development and planning practices, customer feedback systems, roadmap communication, and closed-loop engagement processes.
Proven ability to influence across product, engineering, design, customer success, communications, and operations without direct authority.
Experience using AI-powered tools or designing AI-enabled workflows to improve research, synthesis, communication, decision-making, program execution, or measurement.
Highly collaborative, organized, and resilient, with the ability to balance strategic thinking, creative storytelling, and detailed operational execution in a fast-moving environment.
ServiceNow Platform experience, specifically CRM, is a plus.

For positions in this location, we offer a base pay of $148,900 - $230,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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