Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
SVP, Services
Majesco
CA
Reporting to the General Manager, Retirement & Pension, the Senior Vice President, Pension & Retirement Services will lead the services organization and oversee the successful execution and…
Added 1 min ago
Staffing Manager
Boeing Intelligence & Analytics, Inc. (BIA)
MD - Annapolis Junction, MD
As a Staffing Manager at Boeing Intelligence & Analytics (BI&A), this position will serve as a critical member of the program management team, owning the strategic execution of talent…
Added 2 mins ago
Deputy Program Manager
Hanwha Defense USA Inc
Philadelphia, PA
Hanwha Defense USA is seeking a Deputy Program Manager to help lead the execution of a U.S. Navy shipbuilding effort for a new class of amphibious vessels built at Hanwha Philly Shipyard.…
Added 2 mins ago
Site Acquisition Manager
LTS Managed Technical Services LLC
Florence, KY
As a Site Acquisition Manager, you’ll oversee site acquisition and permitting activities for telecommunications projects, working with local, state, and federal approving authorities.…
Added 2 mins ago
Continuous Improvement Intern
Excelitas Technologies
Billerica, MA
Collaborate with operations, engineering, quality, and supply chain teams;
Added 3 mins ago
LM
Senior EHS Manager
Lonza Manufacturing LLC
Vacaville, CA
- $142,500 to $237,500 USD / year
The Senior EHS Manager provides hands-on leadership to a team of safety professionals, driving the strategic design, execution, and continuous improvement of site-wide physical safety…
Added 3 mins ago
Floors
CMH Manufacturing Inc.
Rockwell, NC
· Assist Department Manager and Area Coordinator to plan and organize the manufacturing activities in your area by communicating anticipated material shortages, identifying required tool…
Added 3 mins ago
CH
Healthcare Tech/CNA - Med/Surg (Hoopeston)
Carle Health
Hoopeston, IL
- $17.89 to $28.98 USD / hour
…the unit. Works under the direct supervision of the nursing…
Added 4 mins ago
Project Manager, Construction
InnSpace
Seattle, WA
Employee Profit Share Program (non-traditional)
Added 4 mins ago
Project Manager Lead - Non Tech - TRATON R&D US, LLC
International Motors, LLC
Lisle, IL
Join the global System Training and Proficiency team within the Competencies and Training domain. As a Project Manager Lead - Non Tech, you will help engineering employees develop the…
Added 4 mins ago
K
Software Technical Program Mgr - Hardware Asset Mg
Kforce
Long Beach, CA
- $80 to $90 USD / hour
Kforce has a client in Long Beach, CA that is seeking an experienced Hardware Asset Management Program Manager to support complex software engineering programs. This individual will partner…
Added 4 mins ago
BO
Utility Project Manager - Public Utilities
Board of County Commissioners
United States
- $65,000 to $75,000 USD / year
Are you ready to put your engineering knowledge and project management skills to work on projects that keep our community running? Join Sarasota County and play an important role in…
Added 5 mins ago
Senior STA Manager - Launch
Ford Global
Dearborn, MI
Manage program readiness through APQP, aligning with cross functional leaders, driving issue resolution in order to deliver programs on time with Quality.
Added 5 mins ago
Project Manager-Retail Bank Construction (Ground-Up/Fit-Outs)
Turner & Townsend
Washington D.C., DC
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 5 mins ago
Strategic Partner Development Lead, Social Impact
Google
Washington D.C., DC
As a Strategic Partner Development Manager, you'll open doors with potential partners, lead exploratory discussions and evaluate/develop business opportunities. You will lead…
Added 5 mins ago
ML
Maintenance Helper
Mission Linen Supply
Bend, OR
- $18 to $20 USD / hour
Minimum of two years of maintenance engineering experience (required), with specific knowledge of machinery, electricity, electronics, plumbing, welding, and boiler applications
Added 5 mins ago
Technical Program Manager (Secret)
ASRC Federal Holding Company
Washington, DC
ASRC Federal is seeking an experienced Technical Program Manager to lead complex federal IT modernization initiatives in Washington, DC. The ideal candidate will have a strong background in…
Added 5 mins ago
Logistics Engineer-SME
GovCIO
Washington, DC
Coordinate with client facilities, engineering, and contractors.
Added 5 mins ago
Zero Trust Lead (Network)
GovCIO
Washington, DC
…is fully hands-on: the Zero Trust Lead will perform network engineering and operational tasks alongside the Network Operations team as needed. This position will be located in Washington,…
Added 5 mins ago
Senior Product Manager, Value realization
Humana
Washington, DC
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 6 mins ago
Manager- Environmental Risk/Emergency Management
UHS
KING OF PRUSSIA, PA
The UHS Corporate Insurance Department is hiring a Manager-Environmental Risk/Emergency Management assists with organizational efforts in planning, implementation, evaluation, and…
Added 7 mins ago
Property Manager
Ai Signal Research Inc
Huntsville, AL
AI Signal Research, Inc. (ASRI) is recruiting for the Redstone Test and Engineering Services (RTES) contract in support of the Redstone Test Center mission to provide superior technical…
Added 8 mins ago
Staff Engineer (Richmond)
Dominion Energy
RICHMOND, VA
The Staff Engineer – Regulatory Compliance provides engineering and technical support for the CVOW-C regulatory compliance program under the direction of the Regulatory Compliance Manager.…
Added 9 mins ago
Senior Systems Administrator
ExactCare Pharmacy, LLC
Remote, United States
Under the direction of the Manager, Servers & Storage, the Senior Systems Administrator serves as a senior technical authority responsible for maintaining, optimizing, and securing…
Added 9 mins ago
Manager, Database Administration
ExactCare Pharmacy, LLC
Remote, United States
…pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across…

ServiceNow

Product Strategy Sr Manager

San Diego, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the team:

The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with ServiceNow. CCx spans support, learning, and success experiences, built on the ServiceNow AI Platform.

About the role:

As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and success. You will translate customer insight, market trends, product data, and leadership priorities into a clear strategic direction, compelling strategy documents, and aligned roadmaps. In this role, you will combine strategic thinking with hands-on product strategy - developing strategy documents and executive presentations, shaping roadmaps and business cases, and ensuring timely follow-through. You will engage directly with customers and senior leaders, exercise strong judgment in sensitive and ambiguous situations, and influence product and business decisions through evidence-based insights. Success requires exceptional written and verbal communication, analytical rigor, operational discipline, executive presence, and the ability to deliver measurable outcomes in a fast-moving, matrixed environment.

What you get to do in this role:

This role connects strategy, customer perspective, product direction, and execution at scale. You will partner across product, engineering, design, customer operations, and communications to turn complex inputs into aligned plans, decision-ready insights, and effective customer and executive engagements.

Digital CX product strategy - define and evolve the multi-year product strategy for CCx digital experiences across support, learning, and success, including self-service, AI-powered and autonomous support, and personalized customer journeys. Integrate customer feedback, engagement signals, product inputs, and leadership perspectives into CCx Product Strategy and recurring intelligence and decision-ready insights; identify evidence gaps, recurring themes, product implications, and decisions required.
Customer engagement and executive experiences - shape the strategy and content for customer forums and executive briefings that inform and validate product direction; facilitate discussions and present directly to customers when appropriate.
Market and customer insight - run competitive and market analysis, size opportunities, and use customer research and usage data to identify where to invest and where to stop.
Strategy development and storytelling - independently author strategy documents, executive PowerPoint presentations, roadmaps, and business cases that articulate vision, priorities, tradeoffs, and investment needs, from problem framing through executive review.
Decision support and influence - apply sound judgment and analytical rigor to recommend priorities, shape product and business decisions, surface tradeoffs, and drive alignment across senior stakeholders without direct authority.
Outcomes and measurement - define success metrics for the digital CX strategy, such as customer effort, self-service and case deflection rates, adoption, and customer satisfaction, and connect initiatives to company goals.
AI-enabled ways of working - embed AI into research, synthesis, planning, content development, program execution, and measurement while applying appropriate judgment and quality controls.

Qualifications

To be successful in this role, we need someone who has:

10+ years of relevant experience in product strategy or product management, preferably at a SaaS or enterprise technology company; experience in management consulting, customer experience strategy, or strategic program management is a plus.
Deep understanding of digital customer experience, including self-service, support and success platforms, customer journey design, and AI-driven customer engagement.
Proven track record of authoring strategy documents and executive PowerPoint presentations that drove investment or roadmap decisions; work samples or portfolio required.
Experience applying strategy frameworks, competitive analysis, business case development, and prioritization methods to shape product direction.
Demonstrated ability to lead multiple complex, cross-functional programs from strategy through execution, including governance, planning, dependencies, risks, stakeholder accountability, and outcome measurement.
Experience engaging directly with customers and senior executives, facilitating high-stakes discussions, and converting customer perspectives into actionable product and business insights.
Exceptional written, verbal, and visual communication skills, with a strong record of developing strategic narratives, executive-level presentations, briefings, and decision materials.
Strong executive judgment and presence, including the ability to anticipate questions, calibrate content for different audiences, prepare leaders and speakers, and navigate sensitive or ambiguous situations.
Ability to synthesize qualitative and quantitative inputs, recognize patterns and evidence gaps, frame product implications, and recommend clear priorities and decisions.
Working knowledge of product development and planning practices, customer feedback systems, roadmap communication, and closed-loop engagement processes.
Proven ability to influence across product, engineering, design, customer success, communications, and operations without direct authority.
Experience using AI-powered tools or designing AI-enabled workflows to improve research, synthesis, communication, decision-making, program execution, or measurement.
Highly collaborative, organized, and resilient, with the ability to balance strategic thinking, creative storytelling, and detailed operational execution in a fast-moving environment.
ServiceNow Platform experience, specifically CRM, is a plus.

For positions in this location, we offer a base pay of $148,900 - $230,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Apply About employer

Report this job