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Added 2 mins ago
FA
PUBLIC NOTICE - Airway Transportation Systems Specialist
Federal Aviation Administration
May be filled in various FAA duty locations
- $69,552 to $82,976 USD / year
…understanding, both theoretical and practical, of automated systems operation, integration, management, and maintenance. Experience may have been gained in occupations such as computer…
Added 3 mins ago
Cloud Security Engineer
Sand Tech Holdings Limited
United States
…governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and…
Added 7 mins ago
Q
ASIC Test & Characterization Engineer - 1102
Quantinuum
Broomfield, CO
- $135,000 to $181,000 USD / year
We are seeking an ASIC Test & Characterization Engineer in our Broomfield, CO, ASIC team to contribute to the development of Quantinuum’s next‑generation Apollo and Lumos quantum computers.…
Added 7 mins ago
System Integration & Test Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a System Integration & Test Engineer to join our team of qualified, diverse individuals within our Lab Test organization. This role…
Added 12 mins ago
Software Test Engineer M/F
Safran
West Henrietta, NY
As a Software Test Engineer, you will primarily be working on our Timing Products. You'll be using your software testing expertise designing and maintaining both automated and manual tests…
Added 12 mins ago
Solution Design Controls Engineer
Dematic Corp
PITTSFORD, NY
Dematic is hiring a Solution Design Controls Engineer that understands convey/sort applications among portfolio customers to join our Customer Service Solution Development team in…
Added 15 mins ago
C
Alteryx Administrator ( Hybrid)
Cognizant
Buffalo, NY
- $90,000 to $140,000 USD / year
…and Microsoft Azure). It is designed for an infrastructure/systems administrator or platform engineer with strong experience in Windows Server, Azure IaaS, database connectivity, and…
Added 15 mins ago
C
Technical Engineer V
CTG
Buffalo, NY
- $67.17 to $111.94 USD / hour
CTG is seeking to fill a Technical Engineer V opening for our client.
Added 15 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Albany, NY
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 15 mins ago
Principal Software Engineer - Ai
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 15 mins ago
Cloud Systems Engineer
FirstLight Fiber
Albany, NY
Develop and improve process and workflows leveraging DevOps and Automation best practices in an Ansible and Git environment
Added 15 mins ago
Engineer II, Fuel Cell System Modeling and Experimentation
Plug Power Inc.
ALBANY, NY
Added 15 mins ago
HT
Field Service Engineer II-Relocation Package Available!
Honeywell Technologies
Albany, NY
- $35.82 to $44.81 USD / hour
As a Field Service Engineer II here at Honeywell, you will support Building Automation Systems (BAS), Access Control, and/or Fire Alarm systems throughout the Empire State Plaza campus and…
Added 15 mins ago
FPGA Engineer III
Applied Materials
Rochester, NY
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 15 mins ago
Network & Infrastructure Security Engineer
The Gleason Works
Rochester, NY
…machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining,…
Added 16 mins ago
Lead Engineer-QA
Insight Global
New York, NY
As Lead Engineer, Quality Assurance, you will own quality across the full BIDS platform: the BIDS Trader workstation, the core matching engine and the back-end services behind it, and the…
Added 16 mins ago
Staff Software Engineer, AI/ML
Google
New York, NY
Experience designing, building, and operating large-scale distributed systems, with a focus on scalability, fault tolerance, and reliability.
Added 16 mins ago
Sr. Mechanical Engineer
Gannett Fleming Inc
NEW YORK, NY
What You Will Do: GFTis seeking a Sr. Mechanical Engineerwith a strong interest in mechanical systems to lead mechanical designs. Market sector concentrations may include K-12 and Higher…
Added 16 mins ago
Software Engineer III (Full Stack Java)
JPMorgan Chase
New York, NY
As a Software Engineer III at JPMorganChase within the Business Banking division, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology…
Added 16 mins ago
Specialist, Data Center Operations
Jones Lang Lasalle
NEW YORK, NY
…Sunday - Thursday 8am - 4pmWhat this job involves: The Operating Engineer performs hands-on operations and maintenance work in research facilities and critical environments. This role…
Added 16 mins ago
Infrastructure Security Monitoring Engineer
Meta
New York, NY
Meta's Infrastructure Security Monitoring (ISM) team is seeking an experienced engineer to help secure the infrastructure that connects over a billion users. You will be responsible for…
Added 16 mins ago
NU
Software Engineering Internships – Summer 2027
NBC Universal
New York, NY
- $30 to $40 USD / hour
NBC News Digital, Software Engineering: As a Software Engineer Intern, you will partner with the Product, Operations, Design, and Editorial teams to bring NBC News Digital content to life.…
Added 17 mins ago
VP AI Lead Infrastructure Engineer
JPMorgan Chase
New York, NY
As a Lead Infrastructure Engineer at JPMorganChase within the Consumer and Community banking, you apply deep knowledge of software, applications, and technical processes within the…
Added 17 mins ago
Lead DevOps Engineer
Octus
NEW YORK, NY
Added 17 mins ago
Senior Data Engineer Remote
Genesis10
NEW YORK, NY
Genesis10 is currently seeking a Senior Data Engineer for a remote position with an investment management firm located in New York, NY. This is a 6+ month contract opportunity.We are…

ServiceNow

Principal Software Engineer - Ai

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

Role Overview ServiceNow is seeking a Principal Architect to define and drive the technical architecture and long-term evolution of its Core Platform. The Core Platform provides the foundational capabilities that power ServiceNow applications and enable customers to build, customize, integrate, and operate mission-critical workflows at enterprise scale. In this role, you will provide technical leadership across multiple platform domains, shape architectural strategy, and drive solutions to the most complex engineering challenges involving scalability, performance, reliability, security, extensibility, and operational efficiency. You will partner with engineering and product leaders to translate business and customer needs into a coherent platform architecture and lead the execution of strategic, cross-organizational technical initiatives. The ideal candidate is a recognized technical leader with deep expertise in large-scale distributed systems and enterprise platforms, exceptional architectural judgment, and a proven ability to influence engineering strategy and deliver measurable outcomes across teams.

Key Responsibilities

Platform Architecture and Technical Strategy

Define and evolve the long-term architecture and technical strategy for ServiceNow Core Platform, ensuring foundational capabilities support enterprise scale, extensibility, security, performance, and reliability.
Own architectural direction across multiple platform domains, establishing principles, standards, and design patterns that promote consistency and reduce complexity.
Drive resolution of the most challenging architectural problems, balancing customer requirements, platform evolution, engineering efficiency, and long-term maintainability.
Identify opportunities to simplify and modernize platform architecture, reduce technical debt, and improve separation of concerns across foundational services.
Influence platform roadmaps and investment decisions through clear architectural recommendations, technical analysis, and measurable business and customer outcomes.

Scalability, Performance, and Reliability

Architect solutions that enable the platform to scale efficiently across large numbers of customers, instances, workloads, and diverse usage patterns.
Drive improvements in runtime architecture, workload isolation, resource utilization, database access, service communication, and execution efficiency.
Establish architectural approaches for resilience, fault isolation, graceful degradation, and predictable performance under varying workloads.
Use telemetry, performance data, and production insights to identify systemic bottlenecks and prioritize high-impact architectural improvements.
Champion engineering practices that prevent customer-impacting regressions and improve service reliability, availability, and operational excellence.

Cross-Organizational Technical Leadership

Lead architecture for strategic initiatives spanning multiple engineering teams and platform domains, driving alignment on technical direction and implementation trade-offs.
Partner with engineering, product management, security, and operations leaders to translate customer needs and business priorities into actionable architecture and engineering plans.
Influence senior technical and organizational leaders through strong technical judgment, data-driven analysis, and clear communication.
Mentor principal and senior engineers and technical leaders, raising the quality of architectural thinking and engineering execution across the organization.

Engineering Excellence and Platform Innovation

Drive architectural improvements that accelerate engineering delivery while maintaining high standards for quality, compatibility, and reliability.
Champion automation, continuous integration, contract testing, observability, and telemetry-driven engineering practices.
Identify opportunities to leverage AI and automation in software development, testing, platform operations, and developer productivity.
Evaluate emerging technologies and architectural approaches, translating promising innovations into practical, scalable platform capabilities.
Define measurable success criteria for architectural initiatives and ensure outcomes are validated through customer impact, engineering metrics, and operational results.

Qualifications

Extensive experience designing and evolving large-scale enterprise software platforms, distributed systems, or cloud-based SaaS architectures.
Deep expertise in distributed systems, multi-tenant architectures, runtime platforms, service-oriented architectures, and foundational platform engineering.
Experience applying AI and automation to engineering productivity, software quality, and platform operations.
Experience architecting enterprise SaaS platforms operating at significant scale with extensive customer customization and integration requirements.
Proven ability to define architecture across multiple technical domains and lead complex, cross-team engineering initiatives.
Strong understanding of performance engineering, scalability, reliability, fault isolation, security, and operational resilience.
Deep knowledge of API architecture, platform extensibility, backward compatibility, and integration patterns.
Demonstrated ability to influence engineering strategy and technical decisions across organizational boundaries without relying on direct reporting relationships.
Exceptional architectural judgment, with the ability to evaluate complex trade-offs and translate technical strategy into incremental, executable plans.
Strong communication skills, including the ability to explain complex technical concepts and recommendations to senior engineering and executive leadership.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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