Jobs in the United States

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Added 2 mins ago
Snowflake Data Architect
Datavail Corporation
Remote, United States
Lead dimensional and historical modeling for patient/member data, including SCD Type 2.
Added 4 mins ago
PH
Controller - Plant (Multi-Site)
ProAmpac Holdings, Inc.
White House, TN
- $120,000 to $150,000 USD / year
We are seeking an experienced Multi-Site Controller to lead accounting and financial operations for two manufacturing facilities within our US Flex division.
Added 4 mins ago
Instrumentation & Electrical Engineer
Chemours
New Johnsonville, TN
…communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance,…
Added 4 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Direct Ownership of Core Retention Portfolios: Lead software, data engineering, Data Science, and Epic Analyst initiatives across key operational programs, including:
Added 4 mins ago
VP Quality Risk Management
HCA Healthcare
Dickson, TN
Collaborate with all stakeholders to drive care excellence across a complex organization. Lead in strategy development for performance improvement through system thinking and safety science…
Added 4 mins ago
Corporate Trainer & Facilitator - Chattanooga, TN
Walden Security
Chattanooga, TN
Collect and consolidate participant survey feedback, lead post-event debriefs, and recommend improvements to programs and events
Added 4 mins ago
Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
…to this ongoing success throughout the entire sales process: lead generation, relationship building, closing contracts, and reporting their actions. Top candidates can demonstrate a history…
Added 4 mins ago
Senior Field Service Equipment Analyst & Training Specialist
Schlumberger
Knoxville, TN
…appropriate sensor points, traveling to site and collecting the data, and provide field deficiency report to on-site personnel of critical problems and then providing a formal analysis…
Added 4 mins ago
Principal Supplier Strategist / Small Business Advocate
Leidos
Knoxville, TN
Reporting directly to the Vice President, Material and Procurement Operations, this role will lead Sector supplier strategy, strategic sourcing, long-term agreements, supply base…
Added 4 mins ago
ZC
Business System & Automation Manager
ZBiotics Company
Remote, United States
- $155,000 to $175,000 USD / year
Ensure integrations and data flows remain reliable, well-monitored, and well-documented
Added 4 mins ago
Sr Eng Process Engineering
J&J Family of Companies
Memphis, TN
The Process Engineer & Continuous Improvement (CI) lead will lead and direct operational efficiency and productivity initiatives across the facility. This role serves as the site champion…
Added 4 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Memphis, TN
The role requires an attorney who can independently lead sophisticated negotiations, translate legal risk into clear business choices, and work effectively in a fast-paced, highly matrixed…
Added 4 mins ago
M&A Strategy & Diligence, Sr Consultant
Deloitte
Nashville, TN
Leading workstream delivery within due diligence and M&A strategy engagements, including presentation development, data analysis, and primary research
Added 4 mins ago
Senior Insider Threat Engineer
Humana
Nashville, TN
…threat technologies at Humana. Reporting to the Insider Threat Lead, this role ensures insider threat capabilities are effectively integrated into Humana's threat management ecosystem to…
Added 4 mins ago
Counsel, Commercial
Coinbase
Nashville, TN
We're hiring a Commercial Counsel to join our Business Legal team and lead the legal strategy behind Coinbase's most important payments partnerships. This team powers the deals that connect…
Added 4 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Nashville, TN · Memphis, TN
2+ years integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio for HCP/HCO, Snowflake, Tableau/CRM Analytics) from a functional perspective (requirements,…
Added 4 mins ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
Nashville, TN
Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from…
Added 4 mins ago
Lead Product Owner
Humana
Nashville, TN
The Lead Product Owner is responsible for defining and executing the product vision and roadmap for business-critical capabilities supporting sales compliance, business rule management,…
Added 4 mins ago
Process Improvement Lead
Humana
Nashville, TN
…present clear recommendations to C-suite executives. Using data and stakeholder input, you will establish governance, anticipate risks, clarify accountability, and improve Medicaid…
Added 5 mins ago
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Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Nashville, TN
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 5 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Nashville, TN
Problem-Solving Leadership: Lead creative solutions for complex manufacturing processes involving technical variety and interdependent production cycles. Utilize advanced operational,…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build on it and…
Added 5 mins ago
Azure Director
PwC
Nashville, TN
As an Azure Director you will lead product management efforts across cloud-based software solutions, shaping product direction from definition and planning through release and lifecycle…
Added 5 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Nashville, TN
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 5 mins ago
Customer Strategy Senior Consultant
Deloitte
Nashville, TN
Conducting research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design

ServiceNow

Partner Technology Architect - Autonomous Workforce

Remote, United States

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Job details

Experience: 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect - Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise - IT service and operations management, employee experience, and strategic portfolio execution. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM) with business acumen, partner activation at scale, and the ability to translate complex service-operations and employee-experience requirements into commercially viable solutions. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations, and employee workflow expertise is required - working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers. The Autonomous Workforce Practice sits at the core of ServiceNow’s platform - the workflows where AI agents, automation, and human teams operate together to run IT and serve employees at scale. This role helps partners move beyond traditional, ticket-driven service models to an AI-native operating model where work is detected, routed, and resolved autonomously, ensuring partners can confidently position, build, and deliver differentiated solutions that displace legacy platforms and drive measurable operational outcomes. What You’ll Do As a Partner Technology Architect - Autonomous Workforce, you will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, driving technical excellence, competitive differentiation, and commercial success for autonomous-workforce partner solutions. Autonomous Workforce Co-Innovation & Technology Strategy

Co-create autonomous-operations architectures with partners, developing reference architectures for IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and industry-specific operational workflows.
Drive collaborative adoption of AI-enhanced capabilities including AI Agents for employee and IT self-service, autonomous incident resolution, predictive operations and AIOps analytics, and automated change and remediation.
Build reusable co-innovation assets including solution templates, industry-specific accelerators, demo environments, and operational workflow blueprints.
Provide specialized expertise in employee experience architectures, including Employee Center design, virtual agent configuration, and cross-workflow orchestration across IT, HR, and operations.
Influence ITSM, ITOM, HRSD, and SPM product architecture and roadmap based on partner ecosystem needs; represent partner voice in internal Autonomous Workforce strategy forums.

Pipeline & Revenue Growth

Lead technical workshops with partners and engage directly with CIO, VP of IT Operations, and CHRO stakeholders to co-design autonomous-workforce solutions.
Execute strategic proofs of concept demonstrating incident and ticket reduction, deflection, operational cost reduction, and employee productivity acceleration.
Guide partners on competitive positioning against legacy ITSM and ITOM platforms (BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft) and articulate ServiceNow’s AI-native, single-platform differentiation.
Present ITSM, ITOM, HRSD, and SPM architecture and industry-specific operational strategies to executive audiences.

Partner Enablement & Ecosystem Scale

Design and deliver comprehensive Autonomous Workforce architecture training programs, workshops, and executive briefings that build lasting partner capability.
Mentor partner architects and pre-sales teams on ITSM, ITOM, HRSD, and SPM solution positioning, competitive differentiation, and industry-specific operational patterns.
Assess partner technical capabilities across IT and employee workflows and identify gaps; develop practice-specific capability maturation plans and certification pathways.
Represent ServiceNow Autonomous Workforce innovation at industry events and IT and HR transformation forums; contribute to thought leadership content.

Business Growth & Value Realization

Collaborate with partner-aligned Partner Technology Architects on Autonomous Workforce joint business planning.
Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
Connect operational architecture to measurable business outcomes (mean time to resolution, deflection rate, operational cost reduction, employee productivity).

Autonomous Workforce Market Intelligence & Competitive Strategy

Maintain expert-level knowledge of the ITSM, ITOM, and employee-service landscape including BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft, Freshservice, and emerging platforms.
Advise partners on coexistence and migration strategies for customers transitioning from legacy ITSM and ITOM platforms.
Monitor industry-specific adoption patterns across IT and employee workflows and translate market intelligence into partner-relevant insights.

Qualifications

To be successful in this role you have:

Required:

8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms.
Expert-level knowledge of service and operations architectures including incident, problem, and change management, CMDB/CSDM, event management and AIOps, knowledge management, and employee self-service.
Demonstrated understanding of the competitive landscape including BMC, Atlassian, Ivanti, Microsoft, and emerging enterprise service management platforms.
Deep expertise in IT or employee experience transformation for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Telecommunications, Public Sector).
Proven experience engaging with CIO, IT operations, and CHRO executives and articulating operational transformation strategies to diverse audiences.
Experience working with partner ecosystems (GSIs, SIs, ISVs) and understanding partner business models and co-selling dynamics.
Working knowledge of AI-enabled operations use cases including virtual agents, autonomous incident resolution, predictive analytics, AIOps, and automated remediation workflows.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Travel for partner, customer, and organizational activities up to 25%.

What This Role Does Not Do Perform platform configuration, development, or solution delivery. Own commercial contracts, pricing, or financial program management. Replace partner-aligned Partner Technology Architects for holistic partner strategy (works in partnership as a domain specialist). Manage day-to-day partner relationships (coordinates with Partner Management). Own product management or roadmap decisions for ITSM, ITOM, HRSD, or SPM (provides field and partner input to product teams).

Preferred & Standout Experience:

Experience with ServiceNow IT Service Management, IT Operations Management, HR Service Delivery, and/or Strategic Portfolio Management. ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management, CIS-HR, CSA) or equivalent platform certifications. Experience with competitive platforms (BMC Helix, Jira Service Management, Ivanti) enabling credible competitive positioning. Background in IT operations strategy consulting, service management transformation, or employee experience design. Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector. For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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