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Added 3 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Technical Execution & System Architecture: Oversee the day-to-day delivery of software releases, data pipelines, and system integrations (Salesforce/CRM, Epic EHR, and proprietary HCD…
Added 3 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
Experience designing and implementing enterprise data models and semantic layers that support consistent business definitions, analytics, and AI applications
Added 4 mins ago
Sr. Reliability Engineer
Chemours
Fayetteville, NC
The Leveraged Reliability Engineer is responsible for driving enterprise-wide reliability, asset performance, and maintenance excellence across multiple sites. This role establishes and…
Added 4 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?
Added 4 mins ago
Staff Software Architect
CVS Health
Raleigh, NC
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
Added 4 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Raleigh, NC
…operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 4 mins ago
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Forward Deployment Agentic Engineer
Guidehouse
CHARLOTTE, NC
- $70,000 to $116,000 USD / year
FOUR (4) or more years of experience in software engineering, data engineering, analytics engineering, or a related technical role
Added 4 mins ago
EC
Quality Systems Engineer, Programmatic
Eaton Corporation
Charlotte, NC · Arden, NC
- $86,000 to $126,000 USD / year
The Quality Systems Engineer is responsible for developing, implementing, and maintaining quality standards, programmatic processes, and performance measurement systems across programmatic…
Added 4 mins ago
Senior Engineer
PwC
Raleigh, NC · Greensboro, NC · Charlotte, NC
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 4 mins ago
Senior Lead Engineer
PwC
Charlotte, NC · Raleigh, NC · Greensboro, NC
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 4 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Charlotte, NC · Raleigh, NC
As a Lead AI and Data Science Engineer, you will provide technical and analytical leadership for marketing measurement initiatives. You will guide teams in designing rigorous measurement…
Added 4 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Raleigh, NC · Charlotte, NC
…across finance and other functions. Using advanced, scalable data and tech platforms, we also generate actionable insights and analytics, streamline decision making and enable data driven…
Added 5 mins ago
Information Environment Operations and Systems Specialist
BOOZ, ALLEN & HAMILTON, INC.
NC
…operations in the information environment? As an integration engineer, you know the importance of ensuring government and commercial applications and systems work together. You're eager to…
Added 5 mins ago
EG
Full Stack Developer
Eliassen Group
Durham, NC
- $50 to $60 USD / hour
We are seeking a talented Full Stack Developer to join a high-impact team building a next-generation Data Analytics Platform within the financial services industry. This role offers the…
Added 5 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Raleigh, NC
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 35 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Montpelier, VT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 39 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Technical Execution & System Architecture: Oversee the day-to-day delivery of software releases, data pipelines, and system integrations (Salesforce/CRM, Epic EHR, and proprietary HCD…
Added 40 mins ago
Staff Software Architect
CVS Health
Concord, NH
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
Added 41 mins ago
Data Center Operations Engineer
Sprout
Dallas, TX
…customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT…
Added 52 mins ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
…governance, software and infrastructure inventory management, data analytics capabilities, and the operationalization of next-generation enterprise AI patterns. Operating at the…
Added 53 mins ago
Regional Economics & Planning Advisor/Engineer
Marathon Petroleum Corporation
San Antonio, TX
Decision Support Analytics - Leverages analytics, reporting, and decision frameworks to generate insights, evaluate alternatives, and support informed, data-driven decision-making.
Added 53 mins ago
IS Technical Specialist/Back-end Tech Lead
Huntington National Bank
Dallas, TX
Our team directly support analytics activation for the bank. Applications we support continue to significantly contribute to bank's top line. We use cloud native application practices and…
Added 53 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
El Paso, TX · Houston, TX · Texas City, TX · San Antonio, TX
Decision Support Analytics: Leverages analytics, reporting, and decision frameworks to generate insights, evaluate alternatives, and support informed, data-driven decision-making.
Added 53 mins ago
IS Technical Specialist/Back-end Tech Lead
Huntington National Bank
Houston, TX
Our team directly support analytics activation for the bank. Applications we support continue to significantly contribute to bank's top line. We use cloud native application practices and…
Added 53 mins ago
Senior Data Engineer
Marathon Petroleum Corporation
Houston, TX · San Antonio, TX
As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…

ServiceNow

Partner Technology Architect - Autonomous Workforce

Remote, United States

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Job details

Experience: 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect - Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise - IT service and operations management, employee experience, and strategic portfolio execution. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM) with business acumen, partner activation at scale, and the ability to translate complex service-operations and employee-experience requirements into commercially viable solutions. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations, and employee workflow expertise is required - working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers. The Autonomous Workforce Practice sits at the core of ServiceNow’s platform - the workflows where AI agents, automation, and human teams operate together to run IT and serve employees at scale. This role helps partners move beyond traditional, ticket-driven service models to an AI-native operating model where work is detected, routed, and resolved autonomously, ensuring partners can confidently position, build, and deliver differentiated solutions that displace legacy platforms and drive measurable operational outcomes. What You’ll Do As a Partner Technology Architect - Autonomous Workforce, you will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, driving technical excellence, competitive differentiation, and commercial success for autonomous-workforce partner solutions. Autonomous Workforce Co-Innovation & Technology Strategy

Co-create autonomous-operations architectures with partners, developing reference architectures for IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and industry-specific operational workflows.
Drive collaborative adoption of AI-enhanced capabilities including AI Agents for employee and IT self-service, autonomous incident resolution, predictive operations and AIOps analytics, and automated change and remediation.
Build reusable co-innovation assets including solution templates, industry-specific accelerators, demo environments, and operational workflow blueprints.
Provide specialized expertise in employee experience architectures, including Employee Center design, virtual agent configuration, and cross-workflow orchestration across IT, HR, and operations.
Influence ITSM, ITOM, HRSD, and SPM product architecture and roadmap based on partner ecosystem needs; represent partner voice in internal Autonomous Workforce strategy forums.

Pipeline & Revenue Growth

Lead technical workshops with partners and engage directly with CIO, VP of IT Operations, and CHRO stakeholders to co-design autonomous-workforce solutions.
Execute strategic proofs of concept demonstrating incident and ticket reduction, deflection, operational cost reduction, and employee productivity acceleration.
Guide partners on competitive positioning against legacy ITSM and ITOM platforms (BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft) and articulate ServiceNow’s AI-native, single-platform differentiation.
Present ITSM, ITOM, HRSD, and SPM architecture and industry-specific operational strategies to executive audiences.

Partner Enablement & Ecosystem Scale

Design and deliver comprehensive Autonomous Workforce architecture training programs, workshops, and executive briefings that build lasting partner capability.
Mentor partner architects and pre-sales teams on ITSM, ITOM, HRSD, and SPM solution positioning, competitive differentiation, and industry-specific operational patterns.
Assess partner technical capabilities across IT and employee workflows and identify gaps; develop practice-specific capability maturation plans and certification pathways.
Represent ServiceNow Autonomous Workforce innovation at industry events and IT and HR transformation forums; contribute to thought leadership content.

Business Growth & Value Realization

Collaborate with partner-aligned Partner Technology Architects on Autonomous Workforce joint business planning.
Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
Connect operational architecture to measurable business outcomes (mean time to resolution, deflection rate, operational cost reduction, employee productivity).

Autonomous Workforce Market Intelligence & Competitive Strategy

Maintain expert-level knowledge of the ITSM, ITOM, and employee-service landscape including BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft, Freshservice, and emerging platforms.
Advise partners on coexistence and migration strategies for customers transitioning from legacy ITSM and ITOM platforms.
Monitor industry-specific adoption patterns across IT and employee workflows and translate market intelligence into partner-relevant insights.

Qualifications

To be successful in this role you have:

Required:

8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms.
Expert-level knowledge of service and operations architectures including incident, problem, and change management, CMDB/CSDM, event management and AIOps, knowledge management, and employee self-service.
Demonstrated understanding of the competitive landscape including BMC, Atlassian, Ivanti, Microsoft, and emerging enterprise service management platforms.
Deep expertise in IT or employee experience transformation for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Telecommunications, Public Sector).
Proven experience engaging with CIO, IT operations, and CHRO executives and articulating operational transformation strategies to diverse audiences.
Experience working with partner ecosystems (GSIs, SIs, ISVs) and understanding partner business models and co-selling dynamics.
Working knowledge of AI-enabled operations use cases including virtual agents, autonomous incident resolution, predictive analytics, AIOps, and automated remediation workflows.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Travel for partner, customer, and organizational activities up to 25%.

What This Role Does Not Do Perform platform configuration, development, or solution delivery. Own commercial contracts, pricing, or financial program management. Replace partner-aligned Partner Technology Architects for holistic partner strategy (works in partnership as a domain specialist). Manage day-to-day partner relationships (coordinates with Partner Management). Own product management or roadmap decisions for ITSM, ITOM, HRSD, or SPM (provides field and partner input to product teams).

Preferred & Standout Experience:

Experience with ServiceNow IT Service Management, IT Operations Management, HR Service Delivery, and/or Strategic Portfolio Management. ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management, CIS-HR, CSA) or equivalent platform certifications. Experience with competitive platforms (BMC Helix, Jira Service Management, Ivanti) enabling credible competitive positioning. Background in IT operations strategy consulting, service management transformation, or employee experience design. Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector. For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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