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Added 13 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…membership attribution, value-based programs, and service recovery…
Added 13 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
…countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels…
Added 13 mins ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…
Added 13 mins ago
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Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
…streaming data, machine learning, and predictive analytics to engineer process efficiencies, maximize customer retention, and build sustainable supply…
Added 14 mins ago
Product Security Engineer II- HashiCorp Security
IBM
LOWELL, MA
We are looking for a Product Security Engineer to help scale our product security function, partnering closely with Research & Development teams to ensure that security is appropriately…
Added 14 mins ago
DevOps Engineer III
Deloitte
Boston, MA
…accelerate delivery, improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry, AI & E/EaaS - DevOps, you will support the design,…
Added 14 mins ago
Software Engineer, Machine Learning RecSys
Meta
Boston, MA
Software Engineer, Machine Learning RecSys Responsibilities:
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M365 Support Engineer
TEKsystems
Boston, MA
- $40 to $55 USD / hour
Target Profile: Eng or Sr Eng M365 / Power Platform Engineer
Added 14 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 14 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Boston, MA · Lynn, MA
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 14 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Boston, MA
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 14 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 14 mins ago
Agentic Ai Engineer (Insurance and Agentic Workflows) - Boston, MA
Kelly Services
Boston, MA
A leading insurance organization is seeking an Agentic AI Engineer (Insurance & Agentic Workflows) to help build and scale production-grade AI solutions that transform complex business…
Added 14 mins ago
Manufacturing Engineer 3 - 31037
HII
Pocasset, MA
…countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels…
Added 14 mins ago
EG
Cloud Engineer
Eliassen Group
Boston, MA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 30 mins ago
Summer 2027 Intern - Process Engineer (Spartanburg, SC)
Keurig Dr Pepper
Spartanburg, SC
…improve safety, quality, efficiency, and reliability across our operations. You will work alongside cross-functional teams to solve real-world manufacturing challenges, analyze data,…
Added 30 mins ago
ENGINEER MANUFACTURING 3
HII
Goose Creek, SC
…ensure most efficient and productive layout. Designs sequence of operations and specifies procedures for the fabrication of tools and equipment and other functions that affect product…
Added 30 mins ago
EG
Cloud Engineer
Eliassen Group
Columbia, SC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 31 mins ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
…on implementing agency initiatives and strategies into daily operations to meet agency objectives and…
Added 39 mins ago
EG
Cloud Engineer
Eliassen Group
Boise, ID
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 45 mins ago
HVAC Engineer
CBRE
Foley, AL
As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and…
Added 46 mins ago
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Cloud Engineer
Eliassen Group
Montgomery, AL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 56 mins ago
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Staff AI & Data Engineer - Databricks
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 56 mins ago
Sr. Systems Engineer - AI Gateway Platform(Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 59 mins ago
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Mid-level Enterprise Systems Engineer
TEKsystems
Mason, MI
- $45 to $55 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…

ServiceNow

Partner Technology Architect - Autonomous Workforce

Remote, United States

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Job details

Experience: 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect - Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise - IT service and operations management, employee experience, and strategic portfolio execution. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM) with business acumen, partner activation at scale, and the ability to translate complex service-operations and employee-experience requirements into commercially viable solutions. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations, and employee workflow expertise is required - working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers. The Autonomous Workforce Practice sits at the core of ServiceNow’s platform - the workflows where AI agents, automation, and human teams operate together to run IT and serve employees at scale. This role helps partners move beyond traditional, ticket-driven service models to an AI-native operating model where work is detected, routed, and resolved autonomously, ensuring partners can confidently position, build, and deliver differentiated solutions that displace legacy platforms and drive measurable operational outcomes. What You’ll Do As a Partner Technology Architect - Autonomous Workforce, you will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, driving technical excellence, competitive differentiation, and commercial success for autonomous-workforce partner solutions. Autonomous Workforce Co-Innovation & Technology Strategy

Co-create autonomous-operations architectures with partners, developing reference architectures for IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and industry-specific operational workflows.
Drive collaborative adoption of AI-enhanced capabilities including AI Agents for employee and IT self-service, autonomous incident resolution, predictive operations and AIOps analytics, and automated change and remediation.
Build reusable co-innovation assets including solution templates, industry-specific accelerators, demo environments, and operational workflow blueprints.
Provide specialized expertise in employee experience architectures, including Employee Center design, virtual agent configuration, and cross-workflow orchestration across IT, HR, and operations.
Influence ITSM, ITOM, HRSD, and SPM product architecture and roadmap based on partner ecosystem needs; represent partner voice in internal Autonomous Workforce strategy forums.

Pipeline & Revenue Growth

Lead technical workshops with partners and engage directly with CIO, VP of IT Operations, and CHRO stakeholders to co-design autonomous-workforce solutions.
Execute strategic proofs of concept demonstrating incident and ticket reduction, deflection, operational cost reduction, and employee productivity acceleration.
Guide partners on competitive positioning against legacy ITSM and ITOM platforms (BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft) and articulate ServiceNow’s AI-native, single-platform differentiation.
Present ITSM, ITOM, HRSD, and SPM architecture and industry-specific operational strategies to executive audiences.

Partner Enablement & Ecosystem Scale

Design and deliver comprehensive Autonomous Workforce architecture training programs, workshops, and executive briefings that build lasting partner capability.
Mentor partner architects and pre-sales teams on ITSM, ITOM, HRSD, and SPM solution positioning, competitive differentiation, and industry-specific operational patterns.
Assess partner technical capabilities across IT and employee workflows and identify gaps; develop practice-specific capability maturation plans and certification pathways.
Represent ServiceNow Autonomous Workforce innovation at industry events and IT and HR transformation forums; contribute to thought leadership content.

Business Growth & Value Realization

Collaborate with partner-aligned Partner Technology Architects on Autonomous Workforce joint business planning.
Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
Connect operational architecture to measurable business outcomes (mean time to resolution, deflection rate, operational cost reduction, employee productivity).

Autonomous Workforce Market Intelligence & Competitive Strategy

Maintain expert-level knowledge of the ITSM, ITOM, and employee-service landscape including BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft, Freshservice, and emerging platforms.
Advise partners on coexistence and migration strategies for customers transitioning from legacy ITSM and ITOM platforms.
Monitor industry-specific adoption patterns across IT and employee workflows and translate market intelligence into partner-relevant insights.

Qualifications

To be successful in this role you have:

Required:

8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions.
5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms.
Expert-level knowledge of service and operations architectures including incident, problem, and change management, CMDB/CSDM, event management and AIOps, knowledge management, and employee self-service.
Demonstrated understanding of the competitive landscape including BMC, Atlassian, Ivanti, Microsoft, and emerging enterprise service management platforms.
Deep expertise in IT or employee experience transformation for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Telecommunications, Public Sector).
Proven experience engaging with CIO, IT operations, and CHRO executives and articulating operational transformation strategies to diverse audiences.
Experience working with partner ecosystems (GSIs, SIs, ISVs) and understanding partner business models and co-selling dynamics.
Working knowledge of AI-enabled operations use cases including virtual agents, autonomous incident resolution, predictive analytics, AIOps, and automated remediation workflows.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Travel for partner, customer, and organizational activities up to 25%.

What This Role Does Not Do Perform platform configuration, development, or solution delivery. Own commercial contracts, pricing, or financial program management. Replace partner-aligned Partner Technology Architects for holistic partner strategy (works in partnership as a domain specialist). Manage day-to-day partner relationships (coordinates with Partner Management). Own product management or roadmap decisions for ITSM, ITOM, HRSD, or SPM (provides field and partner input to product teams).

Preferred & Standout Experience:

Experience with ServiceNow IT Service Management, IT Operations Management, HR Service Delivery, and/or Strategic Portfolio Management. ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management, CIS-HR, CSA) or equivalent platform certifications. Experience with competitive platforms (BMC Helix, Jira Service Management, Ivanti) enabling credible competitive positioning. Background in IT operations strategy consulting, service management transformation, or employee experience design. Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector. For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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