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ServiceNow

Global Partner Associate

Boston, MA, United States

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Job details

Experience: 3+ years of experience in sales, marketing, business development, channel partnerships, alliances, or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

As a Global Partner Associate, you will help strengthen and grow ServiceNow’s partner ecosystem. You will support global partnerships to drive growth, competencies, sales, and strategy across an assigned practice. You will also build relationships with an existing portfolio of partners, manage and grow existing pipeline, develop new pipeline opportunities, and collaborate across ServiceNow to achieve shared business goals.

What you get to do in this role:

Drive ServiceNow’s business and partnership with one of our key strategic partners focusing on few core workflows globally.
Build and manage relationships with ServiceNow partners, working closely with the Global Partner Lead to drive growth, competencies, sales, and strategy across an assigned practice.
Identify, develop, and prioritize partner opportunities to grow existing pipeline, build new pipeline, and support quarterly growth goals.
Develop partner business plans, growth strategies, and roadmaps that align business goals, investments, and opportunities.
Collaborate across ServiceNow teams to identify opportunities, address challenges, close the business and support partner success.
Track partner progress against goals and performance metrics, identifying opportunities for growth and improvement.
Conduct regular business reviews with partners to assess progress, align priorities, and identify next steps.
Partner with marketing and other teams on customer events, partner activities, and initiatives that build engagement and support pipeline growth.
Help partners navigate ServiceNow programs, tools, and learning and enablement resources.

Qualifications

To be successful in this role, you have:

3+ years of experience in sales, marketing, business development, channel partnerships, alliances, or a related field.
Strong relationship-building and communication skills, with the ability to collaborate effectively with internal and external stakeholders.
Strong organizational and time-management skills, with the ability to prioritize multiple relationships, opportunities, and business needs.
A results-oriented mindset, with the ability to track progress, identify obstacles, and work toward business goals and quarterly targets.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

For positions in this location, we offer a base pay of $60,540 - $ 87,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States