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Added 3 mins ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
As a Forward Deployed Software Engineer (FDSE), you act as the CTO of the build - owning everything from backend services to LLM pipelines and front-end integrations. You partner with…
Added 4 mins ago
WP
Controls Engineer (Part-Time)
West Pharmaceutical Services
Jersey Shore, PA
- Part-time
Perform design work, layouts, sketches, concepts, etc. as needed for projects and/or plant layouts.
Added 4 mins ago
Design Engineer - Pride
Pride Mobility Products Corp.
Duryea, PA
Added 4 mins ago
Senior EPC Electrical Engineer
GE Vernova
Imperial, PA
…the E-House supplier and other critical packages, ensuring design compliance, manufacturing and delivery readiness, and documentation completeness. Participate in FAT and inspections, as…
Added 4 mins ago
Process Engineer
Boose Aluminum Foundry Co., Inc.
Reamstown, PA
…Aluminum Foundry is seeking a motivated and hands-on Process Engineer to support and improve our aluminum casting manufacturing processes. This position within the product development…
Added 5 mins ago
Quality Engineer (Associate or Experienced)
The Boeing Company
Smithfield, PA
Develops sections of quality metrics, design and production certification plans to ensure compliance with contractual, Company and regulatory requirements
Added 5 mins ago
Sr. Sustaining Mechanical Engineer
Philips
Murrysville, PA
Sr. Sustaining Mechanical Engineer (Murrysville, PA)
Added 5 mins ago
DevOps II / SRE
Robert Half
Philadelphia, PA
We are seeking a DevOps II / Site Reliability Engineer to help build and mature a growing Site Reliability Engineering (SRE) function supporting large-scale digital platforms. This role…
Added 5 mins ago
Piping Designer
BlackRock Resources, LLC
Coraopolis, PA
Piping Designer Contract to Hire Up to 10% travel required Description: Design the latest state-of-the-art facilities in a wide variety of markets such as industrial, manufacturing, oil &…
Added 5 mins ago
Software Development Engineer, Amazon Leo, Embedded Platform
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Sunnyvale, CA · Redmond, WA
We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design. Come help us solve the difficult and rewarding challenges of…
Added 5 mins ago
Tool & Die Maker
GBC Advanced Materials
Latrobe, PA
…ethical standards for conduct. 7. Work collaboratively with design engineer on optimizing designs of new tooling, components and pressing features. 8. Willing to work reasonable overtime as…
Added 5 mins ago
Lead Engineer, IAM Platform Engineering
AmerisourceBergen
Conshohocken, PA
…threat detection. Key Responsibilities 1. Leads the strategic design, implementation, and continuous evolution of enterprise IAM platforms supporting workforce, privileged, third-party, and…
Added 5 mins ago
Transmission & Structural Department Leader
Verdantas
Wilkes Barre, PA
…engineering, PLS-CADD modeling, transmission structure and foundation design, line routing and analysis, rehabilitation and upgrade design, and construction-phase engineering support for…
Added 6 mins ago
AI Data Scientist Intermediate
Geisinger System Services
Danville, PA
Added 6 mins ago
Electrical Engineer, Protection
FirstEnergy
Greensburg, PA · Reading, PA
Developing protective relay design specifications for transmission line and substation projects for use by Design Engineers in developing construction implementation packages. This includes…
Added 6 mins ago
Mid-Level Nuclear Power Uprate Engineer
Enercon Services Inc.
King of Prussia, PA
Overview ENERCON is seeking a Mid-Level Power Uprate Analysis Engineer to join our growing team of nuclear professionals. In this role, you'll contribute to the evaluation and…
Added 6 mins ago
Cyber Security Engineer (5462)
SMX
Harrisburg, PA
The Cyber Security Engineer will provide security engineering, compliance, and risk management support for cloud-based systems aligned with NIST SP 800-53, FedRAMP, and DoD IL4–6…
Added 6 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Harrisburg, PA
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 6 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Harrisburg, PA
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 6 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Harrisburg, PA
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 6 mins ago
Associate Software Engineer
Highmark Health
Harrisburg, PA
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 6 mins ago
Software Engineer 2
Humana
Harrisburg, PA
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 6 mins ago
Project Engineer
Veolia North America
Harrisburg, PA
…plants, lift stations and the collection system. Leads as project engineer for water and wastewater system additions and modifications working closely with company personnel in…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Harrisburg, PA
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 6 mins ago
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Harrisburg, PA
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…

ServiceNow

Forward Deployed Solution Engineer – Applied AI FDE

Remote, United States

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Job details

Experience: Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

Team Bio:

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters:

Enterprises are raising the bar. AI initiatives must deliver business value - not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Forward Deployed Software Engineer (FDSE), you act as the CTO of the build - owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation - delivering systems that are battle-tested in production and scalable across industries.

Who You Are:

You are a systems-minded, AI-native engineer who ships real software. You own the full stack - and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact.

What You’ll Do:

As a GenAI/ML Engineer on the FDE team, you will:

Forward Deployed Engineers sit alongside our customers and turn ambiguous business problems into working AI systems.
Partner directly with customers to discover problems and frame high-impact AI use cases.
Design and build end-to-end GenAI/ML systems - RAG pipelines, agentic workflows, evaluation, and guardrails - and ship them to production.
Prototype quickly, iterate with real users, and harden pilots into reliable, monitored services.
Own the technical relationship, translating between business stakeholders and engineering.
Raise the bar for ML depth and engineering quality across the team.

What Success Looks Like:

Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments
Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects
Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives
Velocity and precision: You move fast without breaking things - shaping resilient, secure systems in high-stakes contexts
Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one

Qualifications

What You Bring:

Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles. Experience building machine learning/ GenAI systems with modern AI/ML technologies, including LLMs, embeddings, vector databases, and RAG architectures.
System architecture: Proven ability to design and implement AI-native software in production environments
Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters

Preferred Qualifications:

Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
Track record of production deployments in secure, regulated enterprise environments
Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

ServiceNow
ML
Leadership
Decision making
Problem solving
Machine learning
Python
Node.js
Oracle Java
React
GraphQL
LangChain
Debugging
DevOps
AWS
Microsoft Azure
Google Cloud
CI/CD
Salesforce

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