Jobs in the United States

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Added 2 mins ago
Senior Platform Productivity Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Platform Productivity Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to…
Added 2 mins ago
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
United States
Added 2 mins ago
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
United States
We are on the lookout for a Senior Kubernetes/Go Engineer to join our Elasticsearch team and focus on ensuring that the shared platform functionalities of Elasticsearch are easy to use,…
Added 5 mins ago
Technical Relationship Manager (USA)
ControlUp
Remote, United States
As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value…
Added 12 mins ago
Senior Embedded Firmware Lead
Advanced Micro Devices, Inc
Santa Clara, CA
…architecture, firmware QA, silicon validation, platform, and customer-facing engineering teams. As a key member of the technical management staff, you will help shape the vision and…
Added 23 mins ago
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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and…
Added 23 mins ago
2027 Process Engineer III New College Grad - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA
…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 23 mins ago
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Customer Service, Sales Floor Support & Stock - Mansfield Crossing Rack
Nordstrom
Mansfield, MA
- $18.15 to $18.85 USD / hour
…atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different…
Added 23 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Franklin, MA
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
Added 23 mins ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
Wilmington, MA
You will also act as a collaborative partner to the local Trane Service and Equipment Sales teams, leveraging internal synergies and existing customer accounts to collectively uncover,…
Added 23 mins ago
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Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
Coordinate with utility providers to support service reliability, capacity planning, and infrastructure upgrades.
Added 23 mins ago
Distribution Engineering Manager
Leidos
Framingham, MA
…requests, permitting and Right-of-Way acquisition, easements, and Customer Contribution in Aid of Construction (CIAC) calculations. This role will work directly with clients, provide…
Added 23 mins ago
Associate Engineer / Technician
Rousselet-Robatel
Pittsfield, MA
The Associate Engineer / Technician will support the design engineering and field service engineering teams to deliver specific client services related to our centrifugation systems. The…
Added 23 mins ago
Full Stack Engineer
CGI Technologies and Solutions, Inc.
Burlington, MA
CGI is seeking to hire an experienced Full Stack Software Engineer with Customer Service Platform/Contact Center technology experience to join our Digital Platform Engineering team.
Added 24 mins ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
…in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in…
Added 24 mins ago
Integration Engineer 3, Workday - Functional (HCM)
Capital One
Cambridge, MA
…and disruptors, who love to solve real problems and meet real customer…
Added 24 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Boston, MA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 24 mins ago
Site Reliability Engineer
Highmark Health
Boston, MA
…leveraging industry practices, manufacturer guidance, and other service delivery…
Added 24 mins ago
Confluent - Distributed Systems Software Engineer - WarpStream
IBM
LOWELL, MA · Boston, MA
…for this product offering from top to bottom, and as a Senior Engineer you’ll do everything from working on the storage engine running in the Agents, improving the scalability of our…
Added 24 mins ago
MAC - Deskside Support Engineer
Cognizant
Boston, MA
We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing…
Added 24 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Boston, MA
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 24 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Boston, MA
Analyze infrastructure spend by service, product, and customer segment; drive optimization with Engineering/FinOps and support month-end accruals with Accounting
Added 24 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Boston, MA
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
Added 24 mins ago
Senior Principal Engineer - R&D Digital
J&J Family of Companies
Boston, MA
Customer Interface: Leads technical VoC, identifying unmet needs and pressure-testing design solutions; supports commercial launch ensuring cross-functional stakeholders are armed with…
Added 24 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
Customer First - Anticipate mission needs and deliver value to our partners.

ServiceNow

Forward Deployed Solution Engineer – Applied AI FDE

Remote, United States

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Job details

Experience: Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

Team Bio:

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters:

Enterprises are raising the bar. AI initiatives must deliver business value - not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Forward Deployed Software Engineer (FDSE), you act as the CTO of the build - owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation - delivering systems that are battle-tested in production and scalable across industries.

Who You Are:

You are a systems-minded, AI-native engineer who ships real software. You own the full stack - and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact.

What You’ll Do:

As a GenAI/ML Engineer on the FDE team, you will:

Forward Deployed Engineers sit alongside our customers and turn ambiguous business problems into working AI systems.
Partner directly with customers to discover problems and frame high-impact AI use cases.
Design and build end-to-end GenAI/ML systems - RAG pipelines, agentic workflows, evaluation, and guardrails - and ship them to production.
Prototype quickly, iterate with real users, and harden pilots into reliable, monitored services.
Own the technical relationship, translating between business stakeholders and engineering.
Raise the bar for ML depth and engineering quality across the team.

What Success Looks Like:

Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments
Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects
Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives
Velocity and precision: You move fast without breaking things - shaping resilient, secure systems in high-stakes contexts
Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one

Qualifications

What You Bring:

Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles. Experience building machine learning/ GenAI systems with modern AI/ML technologies, including LLMs, embeddings, vector databases, and RAG architectures.
System architecture: Proven ability to design and implement AI-native software in production environments
Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters

Preferred Qualifications:

Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
Track record of production deployments in secure, regulated enterprise environments
Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

ServiceNow
ML
Leadership
Decision making
Problem solving
Machine learning
Python
Node.js
Oracle Java
React
GraphQL
LangChain
Debugging
DevOps
AWS
Microsoft Azure
Google Cloud
CI/CD
Salesforce
Sales

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