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Added 10 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
We are seeking an experienced Senior IT Support Manager to lead and oversee the organization's technical support operations, ensuring reliable IT services, efficient issue resolution, and a…
Added 10 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
We are seeking an experienced Senior IT Support Manager to lead and oversee the organization's technical support operations, ensuring reliable IT services, efficient issue resolution, and a…
Added 11 hours ago
T
ServiceNow GRC Specialist
TEKsystems
Bethesda, MD
- $52.88 USD / hour
Required Credentials & Certifications: ServiceNow Vendor Credentials: ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RC) or Certified System Administrator (CSA)…
Added 15 hours ago
GMW II - General Maintenance Worker II - M-F 2pm – 10:30pm (Stanford Healthcare Center)
EMCOR Government Services, Inc.
Livermore, CA
…associated products to dispersed and varied customers through the deployment and utilization of a proprietary facilities supplier network. Performs preventive maintenance and corrective…
Added 16 hours ago
Manager Salesforce Applications
Advanced Drainage Systems
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 16 hours ago
Manager, IT User Services
Gulf Copper LLC
Galveston, TX
The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a…
Added 17 hours ago
Systems Administrator II - ServiceNow
Ameriprise Financial Inc
Minneapolis, MN
…longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique…
Added 1 day ago
Senior Customer Success Operations Manager
Nvidia
Santa Clara, CA
We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner…
Added 1 day ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
- Deploy and manage MECM (Microsoft Endpoint Configuration Manager) and Intune for OS deployment and patch management
Added 1 day ago
ServiceNow Developer Senior – Electronic Health Records – Remote!
GD Information Technology, Inc.
Remote, United States
Agile Software Development, ServiceNow IT Service Management (ITSM), ServiceNow Platform, System Software DevelopmentCertifications:
Added 1 day ago
Governance, Risk, and Compliance Administrator - Cyber and Enterprise Risk Management
Penn State Health
Hershey, PA
The GRC Administrator is responsible for the administration, configuration, governance, development, deployment, and continuous improvement of the organization's Governance, Risk, and…
Added 1 day ago
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Asset Manager
TEKsystems
Washington, DC
- $25 USD / hour
DescriptionThe Asset Manager oversees all hardware inventory processes to ensure accurate tracking, allocation, and lifecycle management of laptops throughout the refresh project. Key…
Added 1 day ago
Specialist, Data Center Operations
US AMR-Jones Lang LaSalle Americas, Inc.
Plano, TX
Perform hardware cabling troubleshooting  Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets in keeping with…
Added 1 day ago
IT Field Service Support Technician
TechnipFMC
Stephenville, TX · Houston, TX
Manage local stock room ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow).
Added 1 day ago
26-1137: Change and Configuration Governance Analyst - Herndon, VA
Navitas Business Consulting
Herndon, VA
…agentic AI system updates, prompt engineering baselines, and AI deployment approvals, ensuring transparency, accountability, and audit…
Added 1 day ago
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Corp IT Project Manager
Baptist Health
Louisville, KY
- $7.25 USD / hour
The Project Manager will own recording and maintaining the data needed to track all meetings and project items throughout completion of the project in the ServiceNow Project & Portfolio…
Added 1 day ago
Microsoft Endpoint Services Manager
CACI International
Chantilly, VA
Job Title: Microsoft Endpoint Services Manager
Added 1 day ago
Lead Developer Enablement Engineer (Apple Infrastructure)
Vertiv
Westerville, OH · Indianapolis, IN
…infrastructure across the organization, managing security policies, deployment workflows, and long-term device lifecycle health. The Engineer will leverage modern configuration-as-code…
Added 1 day ago
IT Asset Manager
Focus Operating, LLC
Remote, United States
The IT Asset Manager is the hands-on owner of the enterprise IT Asset Management capability across hardware and software lifecycles. The role is accountable for HAM and SAM operating…
Added 2 days ago
Release Manager - PMO
Monster Energy
Corona, CA
In the position of Release Manager, you will be responsible for planning, coordinating, and controlling the release of solutions delivered across Monster Energy's IT portfolio. Manage…
Added 2 days ago
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IT Service Support Manager
AstraZeneca
Boston, MA · Boston
- $112,081.6 to $168,122.4 USD / year
The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains…
Added 2 days ago
Distinguished Platform Engineer
ServiceNow
Santa Clara, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 2 days ago
On site South Carolina Cloud Architect (Oracle) – Managed IT Services (5448)
SMX
Columbia, SC · Hollywood, MD
Develop and maintain standardized Infrastructure-as-Code (IaC) templates, deployment pipelines, and automation scripts for repetitive client needs.
Added 2 days ago
AP
IT Service Support Manager
AstraZeneca Pharmaceuticals LP Company
Boston, MA
- $112,081.6 to $168,122.4 USD / year
The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains…
Added 2 days ago
Technical Project Manager
LEIDOS, INC.
Washington, DC
…and supporting technical capabilities. The Technical Project Manager will coordinate planning and execution throughout the Software Development Life Cycle (SDLC), including requirements…

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Distinguished Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

13+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

ML
Research
Employee relations
Data modelling
Oracle Java
JavaScript
TypeScript
React
Case management
Payroll
Sales
ServiceNow

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