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Added 19 mins ago
Senior Development Engineer
Jobgether
Remote, United States
As Senior Development Engineer, you will lead complex medical product development initiatives, coordinate cross-functional activities, and ensure successful delivery from concept to…
Added 21 mins ago
Staff Service Systems Engineer
Amperesand
Reno, NV · San Francisco, CA
…service it at scale. We are hiring a Staff Service Systems Engineer to build them: a single, trusted service record for every unit, and the tools, processes and monitoring that keep our…
Added 21 mins ago
Staff Field Service Engineer
Amperesand
Reno, NV · San Francisco, CA
…customers and partners see us. We are hiring a Staff Field Service Engineer – MV to be our lead medium-voltage expert in the field: the person who makes sure every installation is safe,…
Added 39 mins ago
O
CI/CD and Infrastructure Engineer
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
A background in secrets management using tools such as AWS Secrets Manager, HashiCorp Vault, or a similar product
Added 49 mins ago
SN
Staff Software Engineer
Second Nature
Remote, United States
- $175,000 to $195,000 USD / year
Second Nature is looking for a highly experienced Staff Software Engineer to help lead the technical development of our GRI Internet product.
Added 1 hour ago
SI
Senior/Lead Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $113,330 to $198,170 USD / year
As a Platform Solution Engineer, you will be the trusted technical expert in showing and proving how the Anypoint Platform can meet the customers technical requirements. You will partner…
Added 1 hour ago
SI
Distinguised/Principal Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $157,640 to $269,080 USD / year
As a Platform Solution Engineer, you will be the trusted technical expert in showing and proving how the Anypoint Platform can meet the customers technical requirements. You will partner…
Added 1 hour ago
Senior Software Engineer (Agent Experience)
Avaya
United States
Build features across the agent desktop and supporting services, partnering with product, design, and platform teams.
Added 1 hour ago
CAD Designer/Drafter
Actalent
Milwaukie, OR
The Product CAD Designer plays a crucial role in contributing to the product design process, either independently or under the guidance of a project engineer. This position involves…
Added 1 hour ago
Core Senior .NET Software Engineer
Evolent
Salem, OR
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 1 hour ago
EG
Automated Test Engineer
Eliassen Group
Salem, OR
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Chicago, IL
…Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development &…
Added 1 hour ago
Senior AI Engineer (Xora Portfolio Company)
Xora Innovation
Remote, United States
This role owns the LLM systems behind our platform: the agents and fine-tuned models that ship as product, and the engineering that keeps them reliable - evaluation, tracing, and…
Added 1 hour ago
Senior Platform Engineer, Cloud (Xora Portfolio Company)
Xora Innovation
Remote, United States
…core platform services, and the observability that keeps the product reliable. The platform runs wherever each customer chooses, whether that’s their cloud, their own compute, or a hybrid,…
Added 1 hour ago
Senior Front-End and Agentic-UI Engineer
Evolent
Springfield, IL
The Senior Software Engineer leads the design, development, and deployment of complex features in the web user experience for the Evolent Platform. This role builds high-performance React…
Added 1 hour ago
Core Senior .NET Software Engineer
Evolent
Springfield, IL
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 1 hour ago
Senior Software Engineer (Python, Java, C++, or GoLang) - Chicago, IL- ONSITE 2X Week- FreeWheel
Comcast
Chicago, IL
We are looking for a Sr Software Engineer that will lead the technical design and delivery of complex software solutions. These initiatives will encompass automation, analytics, and cloud…
Added 1 hour ago
Technical Product Manager, Legal AI and Platforms
ServiceNow, Inc.
Chicago, IL
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
S
Staff Software Engineer - Compiler & Spark Runtime
Snowflake
Menlo Park, CA · Bellevue, WA
- $236,000 to $339,200 USD / year
Staff Software Engineer – Compiler & Spark Runtime
Added 1 hour ago
EG
Automated Test Engineer
Eliassen Group
Springfield, IL
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
TA
Developer Educator
TypeSafe AI
San Francisco, CA
- $160,000 to $285,000 USD / year
…make that possible. This role sits closer to engineering and product than to marketing. You'll write code, write about code, and make judgment calls about how developers, and the AI agents…
Added 1 hour ago
Senior Full Stack Software Engineer
ServiceTitan, Inc.
Remote, United States
We're looking for a Senior Full Stack Engineer to join a small team building our two-sided Consumer Marketplace from the ground up. This is a 0 to 1 opportunity, a startup within an…
Added 1 hour ago
Technical Product Marketing Intern
Bask Health
Remote, United States
This internship provides exposure to both product marketing and technical product development without requiring you to work as a software engineer.
Added 1 hour ago
Principal Machine Learning Engineer
Vail Resorts
UT
We are looking for a curious, driven, innovative machine learning engineer who takes initiative to solve problems and create environments that accelerate the development, deployment, and…
Added 1 hour ago
WW
Network Engineer
World Wide Technology
Ogden, UT
- $150,000 to $190,000 USD / year
WWT is seeking a Network Engineer to support our Government Services team located in multiple locations within the US. The customer locations would include Scott AFB, IL; Hill AFB, UT; Fort…

Closed listing

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Jobs in the United States