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Senior Manager, Security Operations Center
Rubrik
Montpelier, VT
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added just now
Solutions Architect - Nutanix Database Service
Nutanix
Montpelier, VT
The successful candidate will join the Americas Solution Specialists & Systems Engineering Organization at Nutanix - a forward-thinking group dedicated to solving complex enterprise…
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Senior Cybersecurity Architect (Cloud)
Amentum
Montpelier, VT
Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…
Added just now
Audiologist - Remote
GN Hearing
Montpelier, VT
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 1 min ago
Technical Imagery Specialist
Indian Head, MD
…composites, cutaway views, and exploded views for technical engineering, reverse engineering, and threat analysis. Other responsibilities include delivering imagery training, tracking…
Added 2 mins ago
Senior Technical Program Manager, Digital Acceleration
Amazon.com Services LLC
Bellevue, WA
- 5+ years of technical program management working directly with software engineering teams experience
Added 4 mins ago
F
Member Concierge
Flexcar
Morrow, GA
- $22.5 USD / hour
This is a small market operation; you may be assigned other duties and responsibilities by your manager!
Added 4 mins ago
Energy Storage Assistant Project Manager, Project Development (Remote)
SOLV Energy, LLC
Remote, United States
The Energy Storage Assistant Project Manager, Project Development coordinates the front-end development of utility-scale energy storage projects, from receipt of the request for proposal…
Added 6 mins ago
Accounting Manager
Vaco LLC
San Francisco, CA
Our client, a publicly traded technology company, is seeking an Accounting Manager to oversee fixed asset and infrastructure-related accounting while supporting broader close and reporting…
Added 6 mins ago
RM
Regulatory Affairs Specialist
Reva Medical LLC
San Diego, CA
- $95,000 to $125,000 USD / year
Preparing global regulatory filings for new products, as well as post-market changes. As necessary, reviews complex regulatory issues with RA manager.
Added 8 mins ago
Senior Software Engineer (Ruby/Rails), MVR
Checkr
San Francisco, CA
As a Senior Software Engineer on the MVR team, reporting to the Engineering Manager, you will build and evolve the systems that power Checkr's motor vehicle record screenings, helping…
Added 10 mins ago
SO
Maintenance Mechanic - 2nd shift 2:00 -10:30 pm
SMOOTH ON INC
Macungie, PA
- $30 to $35 USD / hour
Coordinate with Production, Engineering, and other departments as needed;
Added 13 mins ago
LB
Senior Manager, Regulatory Affairs
Leica Biosystems Imaging, Inc.
Vista, CA
- $155,000 to $165,000 USD / year
The Senior Manager, Regulatory Affairs is responsible for developing and executing global regulatory strategies for high-complexity hardware and software products including but not limited…
Added 14 mins ago
Technical Content Developer Associate Manager, AI POD
Accenture LLP Company
NY
Minimum 1 year of experience developing software with AI coding assistants or agents such as Claude Code, Cursor, or GitHub Copilot.
Added 14 mins ago
Operations Program Manager
Lightmatter
Mountain View, CA
As an Operations Program Manager, you will serve as the primary operational program owner driving supplier execution, Statement of Work governance, and master build planning across silicon…
Added 15 mins ago
CO
Environmental Programs Specialist
City of Azusa
Azusa, CA
- $48.4 to $58.83 USD / hour
Receives general direction from the Environmental Programs Manager; exercises lead oversight over subordinate personnel.
Added 16 mins ago
CB
Bike Mechanic (Full-Time Temporary)
CANYON BICYCLES USA INC
Rancho Cucamonga, CA
- Full-time
Because Canyon bicycles feature proprietary, precision German engineering, this role requires an advanced mechanic capable of performing thorough mechanical diagnostics, secondary quality…
Added 16 mins ago
Electrical Design Engineer
Express Employment Professionals
Clearwater, FL
Department: Engineering Reports To: Engineering Manager
Added 17 mins ago
Chemist I
Natural Alternatives International Inc
Vista, CA
Learn and demonstrate proficiency in new analytical methodologies as assigned by the supervisor, manager or designee.
Added 17 mins ago
Civil Project Engineer
Stantec
Sacramento, CA
…Community Development projects under the guidance of a Project Manager. Our Community Development team also works with and support projects from other disciplines in the local area and is…
Added 17 mins ago
Senior Engineering Manager, Autonomy Evaluation Applications
General Motors LLC
Remote, United States
As Senior Manager of Eval Applications, you will lead these four teams through their managers and tech leads, and own the roadmap, execution, and staffing for how we measure driving quality…
Added 17 mins ago
Engineering Manager - Autonomy Subsystem Evaluation
General Motors LLC
Remote, United States
…answers steer what GM's autonomy teams build next and inform software release…
Added 19 mins ago
Sr. Engineering Manager, Controls Hardware
TKC Thermo King LLC
Minneapolis, MN
Thermo King is hiring an experienced Sr. Engineering Manager, Controls Hardware to join our team as a leader of Controls Engineering Professionals! This team is responsible for overseeing…
Added 21 mins ago
Technical Product Manager
8090 Solutions Inc
Redwood City, CA
…Co-founded and led by Chamath Palihapitiya, we're building a Software Factory that can generate complete software solutions from initial concepts, eliminating the bloated complexity and…
Added 22 mins ago
Mgr, Design & Construction Projects II EX
Team Member Services
United States
Proficient in e-Builder software program [Preferred]

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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