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Added 9 mins ago
Primavera Project Scheduler/Analyst
Leidos
Des Moines, WA
…Administration’s (FAA) Western Service Area (WSA) within the Engineering Services Terminal Platform. This position is based at the FAA’s Northwest Mountain Regional office located in Des…
Added 9 mins ago
O
Software Development Manager
Oracle
Olympia, WA
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 9 mins ago
Sr. Product Manager, SSC, Amazon Private Brands
Amazon
Seattle, WA
As the Senior Product Manager, you will partner with APB teams around the globe, including product developers, business managers, sourcing and quality managers, manufacturers, regulatory…
Added 9 mins ago
Senior TPM, Prime Video, Content and Data Platform
Amazon
SEATTLE, WA
Prime Video Content and Partner Lifecycle Org is seeking a Senior Technical Program Manager to own and drive delivery for high-impact programs in the core content platform to help users…
Added 9 mins ago
Principal WW Business Development Manager, Funding Programs, Partner Migration Programs
Amazon
Seattle, WA
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 10 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Seattle, WA
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…
Added 10 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Seattle, WA · Kirkland, WA · Redmond, WA
Partner with engineering, product, data, and platform leadership to define integration approaches and expose endpoints across catalog, pricing, quote, availability, fulfillment,…
Added 10 mins ago
Senior Water Resources Manager, AWS Water Team
Amazon
Seattle, WA
The Senior Water Strategy Manager will be responsible for the following:
Added 10 mins ago
Software Development Manager, BDT - Andes Storage / Cairns
Amazon
Seattle, WA
Amazon is big and very data driven. Interested in building the next generation analytics platform to make this easy at an Amazon scale?
Added 10 mins ago
Principal Customer Solutions Manager, Strategic Accounts
Amazon
Seattle, WA
…unbelievable scale? As an AWS Principal Customer Solutions Manager (Principal CSM), you lead the most strategic customer engagements with enterprise-wide impact, creating sustained business…
Added 10 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Redmond, WA · Seattle, WA · Kirkland, WA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 10 mins ago
Principal Product Manager-ES, Desktop Cloud Visualization (DCV)
Amazon
Seattle, WA
We are looking for a Principal Product Manager to evolve DCV. You will own the vision and deliver the results that scale DCV to thousands of clients and millions of users, across a diverse…
Added 14 mins ago
Commissioning Engineer, AWS Commissioning
Amazon Data Services, Inc.
New Carlisle, IN
…requirements. The CxE proactively communicates with the ACx Regional Manager and the ACx team to ensure that the applicable test documents are created and executed in accordance with all…
Added 19 mins ago
PB
IT Project Manager - Healthcare
Proven Business Systems LLC
Tinley Park, IL
- $80,000 to $90,000 USD / year
The Healthcare IT Project Manager is a highly customer-facing role dedicated exclusively to the RTS/healthcare project portfolio. The position plans, coordinates, and governs healthcare IT…
Added 21 mins ago
Senior Software Engineer - Developer Experience, Android
DoorDash USA
San Francisco, CA · Sunnyvale, CA · Los Angeles, CA · Seattle, WA · NY
You will report into the Engineering Manager of our Mobile Foundations team in our Developer Platform organization. You must be located in either San Francisco, CA, Sunnyvale, CA, Los…
Added 22 mins ago
Platform Engineering Lead
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
Black & Veatch, an employee-owned company, runs ServiceNow as an enterprise platform that supports employees and business functions across the company. As we move toward an AI-native…
Added 23 mins ago
Server Administrator III
Agile Defense
Redstone Arsenal, AL
Primary Focus: Enterprise Applications, OpenShift, Kubernetes, GitOps, VMware, and Infrastructure Engineering
Added 23 mins ago
CG
Account Manager, Customer Lifecycle (California)
Cansel Group of companies
Anaheim, CA
- $55,000 USD / year
California Surveying & Drafting Supply (CSDS) is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 25 mins ago
Business Development Manager, Digital Twin, Real Time and AI
Gamma Technologies
Westmont, IL
Added 26 mins ago
Manager, Strategic Finance
Triumvirate Environmental
Somerville, MA
…analytics, PE-grade reporting, and data infrastructure. The Manager, Strategic Finance is a critical hire within that program, taking ownership of the analysis that drives acquisition…
Added 27 mins ago
Sr CX Product Manager
Workday, Inc
Chicago, IL
Added 28 mins ago
IG
Product Owner
Insight Global
Apex, NC
- From $62 USD / hour
5+ years as a Product Owner in Agile, including 2+ years on IoT, connected device or cloud platform products
Added 29 mins ago
Business Development Manager, TECHLINE
LINAK U.S., Inc
Louisville, KY
Experience working with engineering teams on new-product or new-platform development is highly desirable.
Added 31 mins ago
Technical Customer Success Manager
Cloudinary
Remote, United States
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user…
Added 48 mins ago
Manager, Software Engineering
NVIDIA USA
Remote, United States
We build and run the platform that NVIDIA's own researchers use to train frontier models. That means some of the largest GPU clusters in the world, spread across multiple clouds and…

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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