Jobs in the United States

25+ jobs

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Added 5 mins ago
Senior Clinical Specialist
St Jude Medical S C Inc
NC
Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals,…
Added 5 mins ago
Senior Manager of Chicago Hub
Hyatt
Chicago, IL
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager of Chicago Hub Operations to join our Americas Performance Hub. In this role, you will be collaborating closely with the…
Added 7 mins ago
Senior Manager of Chicago Hub
Hyatt
Chicago, IL
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager of Chicago Hub Operations to join our Americas Performance Hub. In this role, you will be collaborating closely with the…
Added 9 mins ago
Event Services Manager
Auberge Collection
Dallas, TX
The Event Services Manager leads assigned events from contract turnover through execution, serving as the primary client contact and coordinating details across hotel departments. Focused…
Added 9 mins ago
Senior Manager of Chicago Hub
Hyatt
Chicago, IL
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager of Chicago Hub Operations to join our Americas Performance Hub. In this role, you will be collaborating closely with the…
Added 9 mins ago
Senior Clinical Specialist
St Jude Medical S C Inc
NC
Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals,…
Added 11 mins ago
AT
Sr. Technical Program Manager
Arlo Technologies, Inc.
Milpitas, CA
- $140,000 to $170,000 USD / year
BS in engineering, computer science or a related field, or equivalent hands-on experience
Added 11 mins ago
AT
Product Line Manager - Partner Integrations and Hardware Solutions
Arlo Technologies, Inc.
Milpitas, CA
- $130,000 to $155,000 USD / year
Arlo is seeking a Product Line Manager to support the product management and execution of strategic service-provider and technology-partner solutions across SaaS, cloud services, connected…
Added 13 mins ago
AI Center of Excellence (COE) Delivery Team Intern
JM Flex Solutions LLC
FL
Pursuing a computer science-related field of study, such as Computer Science, Software Engineering, Artificial Intelligence, Data Science, Cybersecurity, Information Technology, or a…
Added 13 mins ago
Engineering Manager, DevOps - Moveworks
ServiceNow
Mountain View, CA
As a technical lead and manager of the DevOps/DevSecOps team, you will be responsible for leading the team in building and scaling the AI cloud infrastructure and developer platform. As our…
Added 13 mins ago
Senior CAD Technician / Nuclear Drafter
Westinghouse Electric Company, LLC
OTHER, MA
11+ years of drafting experience in an engineering or design environment, including developing as-built drawings from field markups.
Added 13 mins ago
Sedalia HSE Intern
Prysmian Cables and Systems Usa LLC
Sedalia, MO
Must currently be pursuing a degree in Occupational Safety and Health, Environmental Health and Safety, Environmental Science, Industrial Hygiene, Engineering, or related field.
Added 15 mins ago
Commissioning Subject Matter Expert – Electrical
IREN
Remote, United States
Bachelor's degree in Mechanical or Electrical Engineering, Controls or a related engineering field.
Added 15 mins ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Technical consultant for the team and internal business teams. Serve as an expert in technical field of knowledge.
Added 19 mins ago
Mechanical Engineer II
Wabtec
Buffalo Grove, IL
…products, and other bus-related product lines. Reporting to the Engineering Manager or Supervisor, and sometimes working under guidance of senior engineers, you will design and develop…
Added 21 mins ago
Senior Licensing Associate
The University of Central Florida Board of Trustees
Orlando, FL
Master’s degree in Engineering (e.g., Mechanical, Civil, Electrical) or a related physical science field.
Added 24 mins ago
PM Housekeeping Manager
The Newbury Boston
Boston, MA
The PM Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with…
Added 25 mins ago
Senior Project Manager
LTS Field Operations Ltd.
Pflugerville, TX
As the Senior Project Manager, you will be responsible for the smooth functioning of day-to-day operations to ensure that projects are completed on time and within budget. In this role, you…
Added 28 mins ago
VP, Generative AI Risk Oversight
Synchrony Bank
Kansas City Engagement Hub, KS · Phoenix Engagement Hub, AZ · Charlotte Engagement Hub, NC · Canton Engagement Hub, OH · St. Paul Engagement Hub, MN
Bachelor’s degree in Risk Management, Information Systems, Computer Science, Data Science, Engineering, Mathematics/Statistics, Cybersecurity, or a related field (or equivalent practical…
Added 30 mins ago
Technical Service Representative
B.E.A. Inc.
United States
The Technical Service Representative acts as the front lines for phone support. They work directly with other members of Tech Services, Product Management, and Sales to prioritize the phone…
Added 30 mins ago
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Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Information Technology, Business Administration, or a related field, or equivalent practical experience.
Added 31 mins ago
A
REMOTE Data Center Land Development Manager 2
Actalent
Redmond, WA
- $65 to $79 USD / hour
…leadership. Working closely with land development, site services, engineering, construction, finance, legal, and other teams, you will help drive a fast, efficient development process and…
Added 32 mins ago
AE
Safety Program Professional
ACCO Engineered Systems
Pasadena, CA
- $90,000 to $150,000 USD / year
Bachelor’s degree in Occupational Safety, Industrial Hygiene, Engineering, Construction Management, or a related field; or equivalent practical experience.
Added 33 mins ago
CM
Intern, Project Management
Cumming Management Group, Inc.
Aliso Viejo, CA
- $25.1 to $31.79 USD / hour
Education: Currently enrolled in a degree for Construction Management, Engineering, QS, Architecture, or related field
Added 35 mins ago
Account Manager
Lanham, MD
Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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