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Added 3 mins ago
Weld Engineer
Mach Industries
Victorville, CA
Mach Industries is seeking a Weld Engineer to join our team in developing, qualifying, and scaling welding processes for next-generation defense platforms. In this hands-on role, you’ll…
Added 3 mins ago
Mechanical Engineer, Fluids & Packaging
Mach Industries
Victorville, CA
Mach Industries is seeking a Mechanical Engineer with experience in fluid systems and hardware packaging. You’ll develop fluid-related mechanical hardware and packaging solutions for…
Added 3 mins ago
Mechanical Engineer, Flight Mechanisms & Stage Separation
Mach Industries
Victorville, CA
Mach Industries is seeking a Mechanical Engineer to design and develop mechanisms for flight vehicles, stage separation, and ground launch systems. This role focuses on flight mechanisms…
Added 3 mins ago
Mechanical Engineer, Composite Structures & Manufacturing
Mach Industries
Victorville, CA
Mach Industries is seeking a Mechanical Engineer to support the design and development of composite structures for next-generation autonomous defense vehicles, with a strong focus on…
Added 3 mins ago
Deputy Chief Engineer, Program Integration
Mach Industries
Victorville, CA
Mach Industries is seeking an early-career engineer to support technical coordination across multiple programs. In this deputy chief engineer role, you’ll help teams identify and resolve…
Added 3 mins ago
Field Service Technician - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Maintenance Technician, Equipment Service Technician, Industrial Machinery Mechanic, Electromechanical Technician, Service Engineer, Machine Repair Technician, Controls Technician,…
Added 7 mins ago
CO
GIS ENGINEER
City of Cathedral City
Cathedral City, CA
- $7,996.31 to $10,466.9 USD / month
…GIS applications that facilitate the operational and customer service needs of the department; acts as a project leader for GIS assignments; performs high level spatial analytical work;…
Added 9 mins ago
Sr. Director, AMS Head of CEG Operations
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 9 mins ago
Field Service Technician - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Service Engineer, Machine Repair Technician, Controls Technician, Technical Support Technician, Field Service Engineer, Maintenance Technician, Equipment Service Technician, Industrial…
Added 9 mins ago
Field Service Technician - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Controls Technician, Technical Support Technician, Field Service Engineer, Maintenance Technician, Equipment Service Technician, Industrial Machinery Mechanic, Electromechanical Technician,…
Added 9 mins ago
Field Service Technician - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Technical Support Technician, Field Service Engineer, Maintenance Technician, Equipment Service Technician, Industrial Machinery Mechanic, Electromechanical Technician, Service Engineer,…
Added 12 mins ago
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Data Engineer 2
Choice Hotels
North Bethesda, MD
- $107,000 to $127,000 USD / year
As our Data Engineer II, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located…
Added 12 mins ago
Electrical Engineer
Bureau of Alcohol, Tobacco, Firearms, and Explosives
Beltsville, MD
…causation. Responsibilities The major duties of the Electrical Engineer position include, but are not limited to, the following: Performs forensic electrical engineering…
Added 12 mins ago
Cloud Infrastructure Engineering Specialist
Altamira Technology Corporation
Suitland, MD
…SIPR environment. The specialist also contributes to a self-service data infrastructure platform that accelerates development and operational agility across the…
Added 12 mins ago
ELECTRICAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
Added 12 mins ago
INTERDISCIPLINARY ENGINEER/ PHYSICIST
Naval Air Systems Command
Patuxent River, MD
Added 12 mins ago
Global Partner Manager – Autonomous Workforce/GBS, Deloitte
ServiceNow, Inc.
Silver Spring, MD
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 12 mins ago
SE
Software Engineer (Java/AWS Cloud) (SAB-2611-01)
Sabre Engineering Inc
Columbia, MD
- $120,000 to $150,000 USD / year
Added 12 mins ago
Microsoft SQL DBaaS Engineer – TS/SCI with Polygraph
General Dynamics Information Technology
Annapolis Junction, MD
At GDIT, people are our differentiator. As a Microsoft SQL DBaaS Engineer supporting Government activities in Sterling, VA or Annapolis Junction, MD, you will be charged with providing a…
Added 12 mins ago
Senior Principal Systems Engineer
Leonardo DRS, Inc.
Frederick, MD
Bachelor’s degree in engineering or related technical field with a minimum of 10 years of experience
Added 12 mins ago
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Senior Identity Access Management Engineer - HYBRID
Westat
Bethesda, MD
- $115,000 to $146,000 USD / year
Westat is seeking a Senior Identity and Access Management (IAM) Engineer to design, implement, and support the organization’s IAM solutions across on-premises, cloud, and hybrid…
Added 12 mins ago
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FLEX Senior Systems Engineer - Oracle HCM Cloud
Marriott
Bethesda, MD
- $48.26 to $86.58 USD / hour
Marriott International is seeking an experienced and highly skilled FLEX Senior Systems Engineer with a focus on Oracle HCM Cloud Core HR & Security to serve as the technical and functional…
Added 12 mins ago
Power Platforms Junior Engineer
Serco
Annapolis, MD
Serco is looking for an experienced and enthusiastic Microsoft Power Platform Engineer capable of understanding technical details across a wide variety of disciplines to join our Maritime…
Added 12 mins ago
Staff Software Engineer - IAM
General Motors
Annapolis, MD
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 13 mins ago
Software Engineer, Systems ML
Meta
Annapolis, MD
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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