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Weld Engineer
Mach Industries
Victorville, CA
Mach Industries is seeking a Weld Engineer to join our team in developing, qualifying, and scaling welding processes for next-generation defense platforms. In this hands-on role, you’ll…
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Mechanical Engineer, Composite Structures & Manufacturing
Mach Industries
Victorville, CA
Mach Industries is seeking a Mechanical Engineer to support the design and development of composite structures for next-generation autonomous defense vehicles, with a strong focus on…
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Quality Manager - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
ASQ Certified Quality Manager or Certified Quality Engineer.
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Validation Engineer - Shelby Township Area
The Pivot Group Network
Shelby Township · Shelby Township, MI
Equipment Qualification Engineer, Compliance Engineer, Manufacturing Quality Engineer, Test Engineer, Computer System Validation Specialist, Regulatory Affairs Specialist, Quality Assurance…
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Laser Weld Engineer - Niles Area
The Pivot Group Network
Niles · Niles, MI
Are you a skilled professional with a passion for excelling as a laser weld engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building…
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Embedded Systems Engineer - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Embedded Systems Developer, Controls Engineer, Electrical Engineer, Software Engineer, Embedded, Hardware Engineer, Automation Engineer, Mechatronics Engineer, Test Engineer, Embedded…
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Quality Manager - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
ASQ Certified Quality Manager or Certified Quality Engineer.
Added 3 mins ago
Embedded Systems Engineer - Burton Area
The Pivot Group Network
Burton · Burton, MI
Hardware Engineer, Automation Engineer, Mechatronics Engineer, Test Engineer, Embedded Software Engineer, Firmware Engineer, Embedded Systems Developer, Controls Engineer, Electrical…
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IATF Quality Engineer - Caro Area
The Pivot Group Network
Caro · Caro, MI
Are you a meticulous professional with a passion for excelling as a iatf quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
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Design Engineer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
This posting covers Design Engineer opportunities with manufacturers based in and around Menominee in Menominee County, within about 45 minutes of the city.
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NPI Engineer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Are you a forward-thinking professional with a passion for excelling as a npi engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering…
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Embedded Systems Engineer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Embedded Software Engineer, Firmware Engineer, Embedded Systems Developer, Controls Engineer, Electrical Engineer, Software Engineer, Embedded, Hardware Engineer, Automation Engineer,…
Added 3 mins ago
Design Engineer - Alpena Area
The Pivot Group Network
Alpena · Alpena, MI
This posting covers Design Engineer opportunities with manufacturers based in and around Alpena in Alpena County, within about 45 minutes of the city, including Ossineke, Hillman, Rogers…
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NPI Engineer - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Are you a meticulous professional with a passion for excelling as a npi engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering…
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CMM Programmer - Alpena Area
The Pivot Group Network
Alpena · Alpena, MI
Quality Engineer, Measurement Technician, Calibration Technician, CMM Operator, Quality Technician, Inspection Technician, Metrology Technician, Quality Inspector, Dimensional Inspector,…
Added 3 mins ago
Design Engineer - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
This posting covers Design Engineer opportunities with manufacturers based in and around Escanaba in Delta County, within about 45 minutes of the city, including Gladstone, Bark River, and…
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Laser Weld Engineer - Iron River Area
The Pivot Group Network
Iron River · Iron River, MI
Are you a meticulous professional with a passion for excelling as a laser weld engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 6 mins ago
Sr. Advanced Systems Engineer - Displays and Touch Screen Controllers
Real Time Consulting, LLC
Phoenix, AZ
…delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe,…
Added 6 mins ago
Systems Engineer - Aircraft Surveillance Systems
Real Time Consulting, LLC
Phoenix, AZ
…delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe,…
Added 6 mins ago
Systems Engineer - Automatic Flight Controls
Real Time Consulting, LLC
Phoenix, AZ
…delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe,…
Added 6 mins ago
Systems Engineer - Avionics Display Applications
Real Time Consulting, LLC
Phoenix, AZ
…delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe,…
Added 6 mins ago
Staff Product Designer, AI Control Tower
ServiceNow
San Diego, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Validation Engineer - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Test Engineer, Computer System Validation Specialist, Regulatory Affairs Specialist, Quality Assurance Engineer, Quality Engineer, Process Validation Engineer, Equipment Qualification…
Added 6 mins ago
Quality Supervisor - Warren Area
The Pivot Group Network
Warren · Warren, MI
Experience with quality software and ERP systems.
Added 6 mins ago
Laser Weld Engineer - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Are you a forward-thinking professional with a passion for excelling as a laser weld engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…

ServiceNow

Distinguished Platform Engineer

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf. Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely - not a single feature set. This is not an ML research role; you do not train foundation models. It is also distinct from traditional full-stack staff work, where systems follow deterministic logic. Two things shape the job: much of the load-bearing logic lives in natural language - instructions, prompts, context, tool descriptions, guardrails - and must be engineered with the same discipline as code; and because behavior is probabilistic, correctness is established through evaluation at scale, not fixed assertions. What You'll Own

AI architecture for the domain. How agents are decomposed and composed, where reasoning happens, how context is assembled and bounded, how tools are exposed, and how autonomy is delegated. Own the multi-release calls: model selection and migration, orchestration approach, build-versus-adopt, and the cost/latency/quality tradeoffs behind each.
The autonomy boundary. Decide as domain policy which HR actions an agent may take, which require a human decision point, and which no agent should attempt. Anything changing pay, employment status, restricted records, or employee-relations matters requires a human in the path by construction - build the mechanisms that make those constraints structural.
The shared instruction and tool description surface. HRSD ships as product; customers configure, extend, and override this surface on their own instances. Treat it as a versioned contract with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
Evaluation as infrastructure. Own the golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection that let teams change behavior safely. Extend coverage to HR-specific failure classes: access-boundary violations, cross-scope leakage, jurisdictional and policy-variant correctness.
Production quality and safety. Observability for containment, hallucination rate, tool-selection error, unsafe action, and injection vectors from user-supplied content entering agent context. Because HR conversation content is itself restricted, design diagnosis that works without exposing what was said.
AI-assisted engineering standards. Convert ambiguous problems into testable specs; define what accountable agent-assisted delivery looks like for the domain - specification standards, review expectations, verification harnesses - and hold the line on it.
Hands-on where it matters. The hard integration, the risky migration, the prototype that settles an architectural argument, the incident nobody else can unblock.
Partner across functions. Collaborate efficiently with product, engineering, design to co-create scalable AI solutions and translate business needs into robust technical designs.

Qualifications

What You Bring

10+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement - including at least one model or orchestration migration carried through production.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
Effective, accountable use of AI coding assistants and agents.
On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.

Preferred

HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
Contribution in a Forward deployment model to champion customer adoption.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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