Jobs in the United States

25+ jobs

Save this search

Added just now
Business Franchise Consultant
The Goddard School
Houston, TX
5+ years of franchise consulting, multi-unit operations leadership, business consulting or early childhood education leadership experience.
Added just now
Business Incident Response Management Project Manager
HireRight
Nashville, TN
The Business Incident Response Management Project Manager takes a critical role to mitigate risks by immediately taking ownership of various risk mitigating projects from Discovery to…
Added 1 min ago
Manager, APM Business Process and Data Lead, ATS
Becton, Dickinson and Company
United States
As the Manager, APM Business Process and Data Lead, ATS, you will support business-process design and improvement and the governance and quality of data used by the Pega Allowed-to-Sell…
Added 1 min ago
S
Telecommunications Technician Advanced Apprentice
SMUD
Sacramento, CA
- $43.07 to $62.95 USD / hour
SMUD is seeking an experienced individual with a Telecommunications background to join our Telecom Operations and Maintenance team at the Advanced Apprentice level. Telecommunications…
Added 1 min ago
S
Telecommunications Technician I
SMUD
Sacramento, CA
- $66.26 USD / hour
SMUD is seeking an experienced individual with a Telecommunications background to join our Telecom Operations and Maintenance team at the Advanced Apprentice level. Telecommunications…
Added 1 min ago
IL
Manager Software Development
IDEXX Laboratories, Inc.
Westbrook, ME
- $150,000 USD / year
…external customer experience. Aligns team activities with RADIXX business operations and engineering…
Added 2 mins ago
Event Operations Manager, Shared Services
Honeywell
Atlanta, GA · Charlotte, NC
The Event Operations Manager will play a critical role in building, operationalizing, and scaling the Event Shared Services organization. This individual will serve as the operational…
Added 2 mins ago
Referral Partner Manager - Chandler, AZ
PrismHR
Duluth, GA
…labor law information accessible and easy to understand. Our technology delivers timely guidance as HR teams navigate day-to-day compliance tasks. As a growing company, we help…
Added 2 mins ago
TC
Operations Manager
The Community Group
Lawrence, MA
- $50,000 to $60,000 USD / year
The Operations Manager for Early Learning provides the day to day management of the operational elements for the early learning program. This role is a full-time, exempt (salaried) position.
Added 3 mins ago
Senior Tax Manager – Global Provision
Expedia, Inc.
WA
…operational partnership across a complex, highly matrixed global business. Reporting to the Director, Global Tax Reporting, the Senior Tax Manager – Global Provision will lead the…
Added 3 mins ago
Senior Program Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Odyssey has an exciting opportunity for a Senior Program Manager providing support to the Air Force Life Cycle Management Center/Airborne Warning and Control System (AFLCMC/HBS/WIW). The…
Added 4 mins ago
Operations Manager
POWERX
Houston, TX
The Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the organization to ensure efficiency, productivity, and profitability. This role involves…
Added 4 mins ago
Human Resources Business Partner
Veeco
Somerset, NJ
…deliver semiconductor equipment for fast-moving markets. As an HR Business Partner, you will resolve employee and manager needs, coordinate timely follow-through on employee relations…
Added 4 mins ago
Product Owner
EquiTrust
West Des Moines, IA
…Policy Administration teams. Working closely with the Product Manager, IT, Customer Experience, and other business partners, you’ll translate business needs into priorities and solutions…
Added 5 mins ago
Talent Acquisition Partner - Temporary Position
Darigold
Seattle, WA
…organizational excellence and fostering engagement across our evolving business. In this key position, you will connect top talent with our diverse corporate, production & manufacturing…
Added 6 mins ago
W
Pharmacy Operations Manager
Walgreens
FREDERICKSBURG, VA
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MCLEAN, VA
- $18.25 to $25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Operations Manager
Walgreens
HOUSTON, TX
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOUSTON, TX
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOUSTON, TX
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ATHENS, TN
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JACKSON, TN
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KINGSPORT, TN
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
PROVIDENCE, RI
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 6 mins ago
GI
Cybersecurity Associate Director
Guidehouse Inc.
WA · VA
- $149,000 to $248,000 USD / year
…This role combines cybersecurity expertise, client leadership, business development participation, and team mentorship to deliver mission-focused outcomes while preparing for future…

ServiceNow

Customer Reference Specialist

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Apply About employer

More about this job

Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

Report this job