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Added 1 min ago
KS
AEC Regression Validation Engineer
Kelly Services
Middletown, PA
- $132 USD / hour
The Senior Engineer will drive cross-functional initiatives spanning product development, firmware, systems architecture, customer engagement, qualification, and manufacturing readiness…
Added 3 mins ago
Automation Engineer Junior
SAIC
Ashburn, VA
Experience with Java/JEE design and software development experience including designing, developing, and documenting large-scale enterprise software systems.
Added 3 mins ago
T
Senior AI Test Engineer (Remote)
TestPros
Sterling, VA
- $50 to $80 USD / hour
TestPros is seeking a Senior Artificial Intelligence (AI) System Test Engineer with an analytical, customer-focused mindset and experience with the OWASP AI Testing Guide and other…
Added 3 mins ago
ENGINEER SYSTEMS 5
Huntington Ingalls Industries
Newport News, VA
…in the SFA shops to accomplish production goals across the enterprise. Prepares technical documentation in order to implement waterfront engineering support processes including…
Added 3 mins ago
ENGINEER SYSTEMS 5
Huntington Ingalls Industries
Newport News, VA
…in the CFA shops to accomplish production goals across the enterprise. Prepares technical documentation in order to implement waterfront engineering support processes including…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $152,000 to $202,000 USD / year
…around the business domains it serves, and maintains a single enterprise-wide capability map so that AI is delivered as a native extension of the stack rather than a parallel initiative. It…
Added 3 mins ago
NETWORK ENGINEER - PUB SEC
Lumen
Herndon, VA
The Lead IT Systems Engineer is a Network Engineer responsible for analysis, design, installation, configuration, testing, maintenance, and repair of laboratory network infrastructure and…
Added 3 mins ago
Communications Systems Engineer (Optical/Quantum)
SAIC
Chantilly, VA
SAIC is seeking a Communications Systems Engineer with strong optical and quantum communications engineering experience to support specialized analysis, engineering, design, and operations…
Added 3 mins ago
Senior SIGINT Systems Engineer
SAIC
Chantilly, VA
The Senior SIGINT Systems Engineer is a member of a high performing team supporting the customer Chief Engineer by providing expert advice and performing activities and tasks necessary to…
Added 3 mins ago
Satellite Program Office Project Lead
SAIC
Chantilly, VA
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence…
Added 3 mins ago
Systems Engineer Technical Analyst (SETA)
Trinzic
Chantilly, VA
KBR is seeking a Systems Engineer Technical Analyst (SETA). The Technical Professional (SETA) provides systems engineering and analytical support to help inform national security space…
Added 3 mins ago
Outreach Engineer
SAIC
Chantilly, VA
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence…
Added 3 mins ago
AI Data Scientist
Leidos
Chantilly, VA
Integrate front-end systems with APIs, backend services, AI/ML pipelines, and enterprise platforms
Added 3 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
Medtronic
Norfolk, VA
…execute solutions for cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact…
Added 3 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Arlington, VA
…process, controls, fire protection, and telecommunications/ICT systems, as…
Added 3 mins ago
Software Engineering Intern
Leidos
Arlington, VA
Electronic Warfare (EW) is a growing enterprise - protecting the warfighter and our national security against ever-adapting threats. Our division currently has an exciting opportunity for a…
Added 3 mins ago
Staff Full-Stack Engineer (Director IC) - Digital Payments
Capital One
McLean, VA · Richmond, VA
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 4 mins ago
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Non-Destructive Evaluation Development Engineer
BWXT
Lynchburg, VA
- $86,000 to $136,000 USD / year
…inspections, and eddy current inspections. NDE&IS also has enterprise level finite element modeling (FEM) capability for electromagnetics, thermal, and stress analysis. To further support…
Added 4 mins ago
ENGINEER SYSTEMS 5
HII
Newport News, VA
…in the CFA shops to accomplish production goals across the enterprise. Prepares technical documentation in order to implement waterfront engineering support processes including…
Added 4 mins ago
Cyber Automation Engineer
BOOZ, ALLEN & HAMILTON, INC.
Reston, VA
…and manage CAASM solution deployment in accordance with the systems engineering lifecycle ( SELC ) . Monitor, design, and onboard new data connections by integrating CAASM with a wide range…
Added 4 mins ago
Technical Support Specialist (Engineer Systems 3) - 30601
HII
Norfolk, VA
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies…
Added 5 mins ago
ES
ASKUSR0148805 Site Reliability Engineer II (SRE) - HPC Operations
Essnova Solutions, Inc.
Berkeley, CA
- $80 USD / hour
Essnova Solutions, Inc. is seeking an experienced Site Reliability Engineer II (SRE) to support the National Energy Research Scientific Computing Center (NERSC) at Lawrence Berkeley…
Added 5 mins ago
DevSecOps Engineer
Gray Analytics, Inc
Huntsville, AL
Experience with Security Information and Event Management (SIEM) systems like Elastic, Splunk, LogRhythm, QRadar, ArcSight Enterprise Security Manager (ESM), Crowdstrike.
Added 7 mins ago
DevOps Software Engineer - TS/SCI
Sunayu
Bethesda, MD
Sunayu, LLC is hiring a DevOps Engineer who will contribute to the design, deployment, and maintenance of a full stack containerized microservices architecture as well as technical systems…
Added 10 mins ago
J
Senior Security Engineer, Application Security
Jobgether
Remote, United States
- $150,000 to $225,000 USD / year
…and next steps. Our partner is looking for a Senior Security Engineer, Application Security based in the United…

ServiceNow

Customer Reference Specialist

Remote, United States

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Job details

Experience: 5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About the Role:

As a Customer Reference Program Specialist on the Customer Marketing team, you will run the day-to-day operations of our customer reference program. You will match customers with prospects, coordinate reference calls and events, and keep our reference pool current and healthy. You will work closely with your Customer Marketing colleagues and partner with sales, product marketing, product management, and field marketing to turn customer success into proof that supports campaigns, content, and deals, so sellers have the right customer proof at the right time.

What You'll Do:

Reference matching and call coordination

Match reference requests from sales teams to the best-fit customers based on industry, product, use case, and region.
Leverage usage dashboards, Power BI, and other reporting tools to verify customer adoption and usage before matching each reference request.
Manage the full logistics of one-on-one and group reference calls: outreach, scheduling, briefing materials, and follow-up.
Prepare reference meeting assets, such as customer proof points, talking points, and call briefs.
Collect feedback from sellers and customers after calls and flag trends to the team.
Coordinate customer reference meetings for company events, including customer host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics.
Manage registration and approval workflows, applying participation criteria and coordinating with sales to confirm eligible attendees.
Partner with customer hosts to shape focused, relevant discussions that address prospect needs and highlight measurable customer outcomes.

Reference pool management

Identify and recruit new reference customers in partnership with sales, customer success, marketing (product, outbound, etc.), and product management.
Keep reference records accurate in our tracking systems, including approvals, topics, availability, and participation history.
Monitor participation levels to prevent customer fatigue and distribute requests fairly.
Proactively source advocates to address priority deal needs, upcoming sessions, and gaps in product, industry, use case, and regional coverage.

Cross-functional support

Work with your Customer Marketing colleagues, field marketing, and sales enablement to bring references into events, campaigns, and deal support.
Make sure approved reference assets are easy for sales teams to find and use.
Participate in cross-functional project teams and contribute to program planning.
Guide sales teams through reference request and participation processes, clearly communicating requirements, deadlines, and next steps.

Reporting and improvement

Track reference usage and report on program activity and its impact on pipeline and deals.
Maintain dashboards and validate attendee, account, and opportunity data to support accurate reporting on participation and influenced pipeline.
Recommend improvements to processes, coverage gaps, and reporting based on what the data shows.

Qualifications

What You'll Bring:

5+ years of related experience in marketing, customer advocacy, customer marketing, or a similar customer-facing program role
Bachelor’s degree in marketing, communications, Business, or a related field (or equivalent experience)
Hands-on experience with customer reference or advocacy programs, or comparable program coordination work
Strong project management skills: you can juggle many concurrent requests and drive each one to completion
Clear, concise, professional written and verbal communication, including with customers and senior stakeholders
Sound judgment in applying established processes, and the resourcefulness to find answers or support when something is missing
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Familiarity with SaaS or enterprise technology is a plus

How You'll Work:

Collaborate within Customer Marketing and across sales, product marketing, and field marketing, balancing internal needs with customer expectations
Take on challenges promptly and follow through
Learn new tools, products, and customer stories quickly, and apply them to the program
Work with direction from your manager on new or complex projects, and independently on routine work
Anticipate gaps and risks, propose practical solutions, and escalate issues early to keep customer commitments and program timelines on track.

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Skills

Sales
Microsoft Power BI
Logistics
Scheduling
Reporting
Project management
Communication skills
ServiceNow

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